Get matched with top sprinkler system for lawn and garden winterize or activate pros in Phoenix, AZ

"Great job walking me through how the system works , how to adjust sprinkler heads as well as how to program watering times."

"Excellent Jason was an expert and fixed the leak I knew about and fixed another I had not noticed. I highly recommend Sprinkler Doctor."

"We needed a one time clean up. I was contacted very quickly by Nez Lawn Care after I chose several businesses to compare. He was able to evaluate job same day, we agreed on price for job and work was completed all in the same day. We were very pleased with the job done. The prompt response was extremely appreciated, we have had far too many experiences with businesses that are either difficult to contact or stand you up at an appointed time. I would definitely use Nez Lawn Care again."

"J&L Landscaping are great to work with! Jose was very quick to respond to any texts and gave a fair quote. He showed up on the scheduled day and was even early! The yards looked fantastic when they were finished and he also added some irrigation tubing to areas that needed it."

"Israel is very nice and a pleasure to work with. Once we agreed on the work done and the price he got to work immediately and finished in about 10 hours."

"I have 7 citrus trees that were terribly overgrown. I needed to have them trimmed, pruned and thinned out. Jose and his team did an exceptional job, not only with the tree care but in clean up that left my yard ready for use. Their quote and price was substantially lower than the competing quotes and there work was exceptional."

"Chris was very courteous and knowledgeable. I had 2 separate leaks in my irrigation system, and he explained how/what needed to be done to repair correctly. He also checked all the hoses and heads on my sprinkler system and made repairs as necessary. I would highly recommend Crain Brothers and, if needed, use them in the future."

"Wilson did an amazing job on my lawn! I had a massive weed problem (some were 3 feet tall!), and he cleared it all out—the yard looks fantastic. He was easy to get a hold of and the price was very fair. If you need a reliable landscaper, Wilson is your guy!"

"Carlos arrived early and he and my husband planned out what was needed. He was very helpful and patient, and explained the updates to irrigation system"

"This was originally written in September but posted to the wrong account.  Subsequently, one of the trees we saved, which I was told was an orange tree, ended up being a grapefruit tree.  So now I need to purchase another orange tree (which we apparently removed in the process.)
This is difficult to write, because I'm am very happy with final product.  But I got frustrated with the lack of good communication.  This was an issue I addressed with Bret upfront, because I had experienced it somewhat during the design process and then read about it in some reviews.  
From the beginning:  I found Outdoor Xcapes at a Home Show.  I had Bret come over and look at what I wanted done, and we decided to design my overall wish list to see where it would fall in the budget.  It was a great design, but budget concerns had me take out items and cut costs where i could.  We went through 2 or 3 design modifications.  At our last meeting, we discussed final changes, set a tentative date to start.  I had written down all of the changes I wanted and, mistakenly, thought Bret would either redo the design or write an addendum to it.  
We set a start date of 8/24 and they said they'd be done in a week to ten days.  The reviews and references said they did come in with a big crew and got things done fast, which appealed to me.  (I had been working with another company as well, and chose Outdoor Xcapes based on their design and fast completion.)  On 8/21, Jesse called and said they had a crew available and could start demo work.  They worked Friday afternoon and Saturday morning and pretty much completed demo  On Monday morning the crew came and started work.  The majority of the work was done the following Friday.  That said, during that week there were a number mis-communication issues because Bret hadn't updated the plan and the crew was going against the plan!  Here's some examples:
*  On the BBQ island I wanted smooth stucco, drawers, no refrigerator.  Luckily the crew asked me about the refrigerator, but they had to redo the stucco because there was no note to keep it smooth.  The drawers were finally installed on 9/22.
*  Plants:  Bret and I went to the nursery and picked out plants, trees, trellises.  He said he would get a list to me (which he never did).  The wrong trellises were delivered, and one of the plants we looked at for ground cover wasn't in the group (I didn't remember the names of all of the plants, but this particular one was unusual.  Jesse was willing to go get them, but since I wasn't sure of what the plant was called, we decided not to).  
*  The wrong pavers were delivered initially.  Luckily we caught it as they were being delivered. 
*  I had three areas of river rock that I wanted removed.  Bret told Jesse to remove two of them and leave one (that is a boundary between lots) and by the time I caught it, we didn't have enough of the other rock to trade it out.  
*  Bret and I initially had discussed installing pavers on the driveway.  To cut costs, we took that out of the project.  But, we discussed how we could remove the paint from the driveway; he said he'd check with Jesse.  I mistakenly assumed that was part of the project; it never was completed and since I didn't have it in writing (my error), I didn't have much to fall back on.
They completed the majority of the project on 8/28 and came back the following week to install the woks for the water feature and get it up and running.  I had a couple of issues with it initially, and they were very responsive in coming over and looking at it.  
The crew was amazing.  Very professional, very hard working.  They were generally here at 7am and working some days until 4 or 5 in the afternoon.
And, even with some of the miscommunication, the crew didn't hesitate to make it right.  I come from an environment where process and quality assurance are important.  In looking back at the entire process, I would recommend that the customer ensure that OE has, in writing, all of the changes that have been discussed; that the sales person, supervisor and customer sit down for 15-30 minutes on the FIRST day to ensure that are all in agreement with the plan the crew is looking at, and finally, that someone from OE meets with the customer at the end of the project to do a quality assurance review and punch list.
Start of project, 8/21;  totally completed, 9/22.

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