
Serving Pleasant Grove, CA and surrounding areas
Approved
In business since 2004
Free estimates
Emergency services offered
"I think it went well :)
I was given a window of 12p-2p, and he showed up at 130p. I (mistakenly) thought the window was for service, not for arrival time (actually service lasted until round 4pm.) This is more my fault for not understanding, but it would have been nice to have that clear. I was given two options 12-2 and 2-4, and I think (strictly from a PR perspective) if they gave me the 2-4 window and showed up early, might have looked better for them. This has nothing to do w/the quality of their work, which I believe, to be outstanding.
Their technician's customer service skill is top-notch. He answered every pestering question I had, and was infinitely patient, and very clear in his explanations. I appreciated the time he took to explain it all.
He was clear in the work he did, and the work he both recommended and suggested against. He explained what work was worth having done or might be needed soon, vs work that is probably not worth the money or isn't needed any time soon. He laid out all my options and choices, explained them all.
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