
Serving Tewksbury, MA and surrounding areas
Approved
In business since 1950
Free estimates
Warranties offered
"The fence itself is great - very high quality and installed perfectly. The installation crew was great; they were quick, responsive, and friendly. That said, the communications in getting the project set up were poor. During our on-site meeting, the estimator appeared to have a clear understanding of the project, and he was very helpful when we met in person. However, several weeks elapsed between the on-site visit and delivery of the written estimate. During that period, the estimator appeared to lose track of details, and made a critical error in the written estimate. As I am not a fencing expert, I did not note that one word on their estimate was incorrect. The problem was apparent once the installation crew showed up with the wrong fence. Normally, this would be a simple fix, with a company acknowleding its error, and proceeding accordingly. However, the managers on the phone were hostile, unhelpful, and more interested in playing hardball than working out a solution. After days of back and forth, I finally just offered an additional $200 to get them to fix their problem and keep the project going. They countered and demanded an additional $250. I read their tactics as petty and self-serving; certainly not customer-focused. Once we settled on a new (higher) figure, the original estimator was -- finally -- extremely communicative, and worked very hard to make sure that the company was installing precisely the fence I had ordered. If the company had made any similar effort to communicate clearly before their first delivery, the whole issue would have been avoided. Given the difficulty I experienced trying to get this company to do the right thing, I would not recommend them to others."





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