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"Overall good experience with Plumber of Tucson"

"It started a bit rough as I was expecting a 30 minute out phone call, but didn't receive one. However, things went up from there. The issues were addressed no problem and the guys did a great job, were very friendly and happy to chat about what they were doing and how to properly maintain the slow drain in the future so it didn't happen again. I was very satisfied with the price and the service. This company will be my go to plumbers if I need help again in the future."

"From the receptionist to the workers that came out were above and beyond. A problem I had was with the toilet turned out to be easy fix but he went beyond and checked many more things. Iâ m so sorry I forgot their names that were here but they were polite, professional and intelligent. I would recommend them highly. The only company we will ever use!!"

"Robert Cole is a true professional and did Superior work excavating a home sewer line that had invasive Mesquite tree roots growing into the sewer pipe. He gave us a most competitive and reasonable bid . He showed up on time, communicated so well before and during the project. It was most difficult locating the sewer pipe as our home is 30 years old , but he has incredible patience and performed the Bobcat digging so well and was able to fix the damaged pipe by installing a new pipe section. His assisting staff/laborers were so nice and also professional, as they knew exactly how to assist Robert. It was such a great idea to locate Robert as an excavator, instead of hiring a plumber, as this project required an immense amount of digging down deep into the earth. So, if you have a similar sewer pipe issue in the Tucson area, we suggest you call /text Robert Cole. So happy to not have those gnarly roots invading the sewer pipe. Hire Robert Cole for your project now!"

"The plumber called before the expected time window was up letting me know he would arrive a little bit late because of his current location. I had both garden hose spigot valves replaced, and then when the final check showed that the pressure regulator was not regulating, had that replaced as well. Well done, no leaks, thorough clean-up, and complete replacement of the insulation on the exposed main water line where it comes up into the house. Would recommend."

"Service date was August 25, 2020. Appointment was made from one day to the next. Our service person was Aaron Taylor. He did an outstanding job and saved us over $2,500.00, by providing a thorough complimentary camera inspection of our main sewer line from the outside (no mess inside), in order to provide us with an accurate estimate and diagnosis. I had a previous company come in, where they wrongly diagnosed roots in the pipes and that they would have to dig underneath our home from the outside to get to the toilet pipe and replace it. Upon the camera inspection, which Aaron shared with me and after talking to his Manager, Jake, they recommended we do a hydroscrub to clean and clear the clog, which was found through the main sewer line. As soon as that was done, our toilet flushed normal again and there was no issue with roots that they could see. Needless to say, we were relieved and grateful that we got a second opinion and that we found a company with the right equipment and knowledgeable staff, who wanted to do the job right at a fair price. Based on all of the above, I would highly recommend them and will certainly call them again. P.S. They follow all safety protocols."

"Acclaimed Drain and Plumbing Solutions installed our SP3 Combo Whole Home Salt-Free Filter System. While the project took one day longer than originally estimated, the system itself appears to be working well. However, communication was lacking; the team never followed up to check on our satisfaction, nor did they provide the promised instructions on how to maintain our tankless water heater. While the system is largely maintenance-free, it does require a filter change annually and a recharge every 8–10 years. Given current inflation, I am concerned about the potential future cost of that recharge. Overall, the work was satisfactory, but I would have appreciated better follow-through and customer service."

"On time, did the job quickly. Was not expecting the 'additional fees' they quoted after arriving. Especially when they asked 'did the office tell you about ...?, which they did not. So, quote of $535 turned into $880 after the 'tank opening fee $75', the 'filter cleaning fee $65', the 'wash tank fee $65' and 'extra water fee $140'. Pro tips 1) ask what the added charges will be 2) uncover the tanks yourself 3) spray down the solids tank (hose water) and 4) clean your own filter before contractors arrive, save yourself $345."

"Iâ ve used Ocotillo Plumbing twice. The first time they replaced a leaky kitchen faucet and the second time they cleared a bathroom drain. Their response time on both visits was very fast and Leo was professional and got right to the problem. I would definitely recommend them to my friends and family. Iâ m so happy I found an honest and reliable plumbing company and you will be too if you call Ocotillo!"

"Very professional, courteous, and efficient. Explained issues very clearly and made recommendations without pressure. Prices very fair. Resolved the problem and made sure air conditioning was working properly before leaving."