
Serving Cedar Hill, TX and surrounding areas
Approved
Super Service Award Winner
In business since 1990
Emergency services offered
Warranties offered
"If there were a rating HIGHER than "A" I would happily give it to AirCo! These people run their company the way we wish ALL service folks did. You really want all the details…….?
On Memorial Day weekend my 20 year old air cond stopped cooling; unit came with the house so I had a Home Warranty Co in case something went wrong. They had done minor repairs over the past few years. Turns out this time it was the coil. I'll spare you the details of the miserable situation I found myself in between the Home Warranty Co and the AC provider they sent out, but after a WEEK of back and forth and still no resolution, I fired them both and called AirCo on 6-7; I had "interviewed" them 2 years ago but decided not to get a new unit at that time. So I called the office to have someone come out. Office person said they could be there at 2 but I had a meeting I couldn't get out of. Got put on hold for 5 seconds and when she came back she said Craig could be at my house in one hour!! Craig was 10 min earlier than expected, had the proposal written in about 15 min. and set the install date for 6-14. Install people also showed up early, very polite and happy guys and they got right to work. That might have been the end of the story EXCEPT, stuff does happen now and then!
One of the install guys missed his footing and stepped thru my kitchen ceiling. He was fine, but big hole! I called Craig who said they had a great guy, Miguel, who handles all repairs and to call the office and tell Stacy. Called, Stacy was "not available" BUT Paula could help me! Paula said she'd call Miguel and he'd call me, also gave me his phone number. Literally 10 min later Miguel called, all apologetic it took him so long!
Bottom line: Install folks patched the hole, finished their install and cleaned up beautifully. Miguel came the following day and did the initial fix; we let the paint dry 4 days and he returned to finish with a second coat of paint. Had a picky neighbor come see the repair job and even HE couldn't tell anything had happened.
I am such a satisfied customer! Call them!!!
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