Get matched with top carpet and upholstery cleaning pros in Marsing, ID

"Excellent! He even asked me if I needed a beverage before he got here. That was so kind of you the carpets look great."

We are a well established business with over 2 years of unmatched expertise. Customers and priorities are always first. We are very timely with our work and never lose attention to detail.

"Initially, our experience was not so positive (which is the reason for the "B" on professionalism), but ultimately, Jason Lochridge, the owner, went the extra mile to more than make things right.  Here is our story (and please read it to the end):

We purchased a discount coupon for gutter cleaning through Deal Saver.  The crew showed up on time.  They asked if they could use our trash container to dispose of the leaves in the gutters (something we found out later was not company policy), and my husband said "yes."  They put all the wet, dirty leaves in the container unbagged (also totally not company procedure -- they were supposed to bag everything and remove it from the premises).  My husband estimates there was about 100 pounds of gunk in the container.  They also splattered mud down the side of our house.

Not only did this make a terrible, sloppy mess in our garbage container, but it also turned very cold a few days later so that when he got ready to put the trash out for collection, he realized that the wet leaves in the bottom of the container (which was empty when they arrived) would freeze in a lump and likely not come out when the trash was emptied.  So he went to the store, bought some heavy-duty trash bags and cleaned the leaves out of the container (as many as he could -- it was still a mess -- absolutely filthy) and bagged them before putting the can at the curb.

They also overcharged us.  They told us we had 150 feet of gutter but would charge us for "only" 140.  Our coupon was good for 100 linear feet, so we paid for another 40 ($80).  My husband measured later, thinking 150 sounded like too much, and he got 115 feet. 

I decided it was only fair to call ACI and give them a chance to make it right.  Jason came out to inspect the job and collect our garbage container to clean it.  He re-measured the gutters and told me that we had 118 feet, confirming that we had been over-charged.  He also asked me to step outside and look at the gutters.  He showed me a section that the employee accompanying him had wiped clean and said, "That is what your gutters were supposed to look like when they left."  The rest were really dirty.  Then he told me he had taken pictures of how the crew had left the gutters (dirty) and that it would be a topic in their Monday employee meeting.  He was very calm, but I could see that underneath, he was angry.

They cleaned the rest of the gutters off, cleaned the mud off the side of the house and took our garbage container away and cleaned that up, too.  Then they sent us a refund check.  I was expecting the amount we had been overcharged, but they refunded the entire $80!  So, yes, I will definitely hire them again and recommend them to others.

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"Michelle at Premier did a great job of educating me on how to care for my 20+-year-old leather coat, on what needed to be done to renew it, and cleaned it so it was almost like new. She also took over cleaning a fine Italian wool jacket I sent her, and even found buttons to replace ones on the sleeve that had fallen off She's professional, prompt, and gets the job done! I have no worries when I send my clothes to her in Calif from Wyoming (because we have no comparable specialty cleaners here)."

"My carpets look like new again! Great service and a great price. I’d definitely hire them again."

"Thorough yet still timely, I feel like several years of life have been added to these old carpets. TJ (owner/operator) was great and his prices are competitive. I will be using them again."

"Very nice couple who were very attentive to our needs. Cleaned upholstery, carpet and house. We will continue having them clean for us once a month. They have all the cleaning supplies and equipment to do it all----a valuable find!"

"Our first time with All American and I must say I was impressed. Our Service Technician was Oswaldo and he did a great job. He is a very personal guy, professional and I'd say a perfectionist with a strong work ethic. We will definitely use again and I highly recommend All American Carpet Cleaning."

"Amazing job, fast and well done and affordable."