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"Mark is great to work with. We worked together to get a design that I was very happy with on my counter top which was made with epoxy. he sent me photos of his progress to see that I was happy with it. Installation was quick and easy. I invite everyone I know in to look at my beautiful new countertops. Very professional and a talented guy."

"They responded to my call immediately and were very open and honest about costs/expenses. We had our bathtub refinished today, so not sure how this will wear, but it looks great. The man who came out to do the work was on time, worked straight through, and left everything clean."

"My quartz countertop is beautiful! Saul helped me find my first choice of quartz at an affordable price. He and his team answered my many questions and went above and beyond my expectations. I saw their work at a local business site and knew S&F was a good choice. My new countertop is cut better than the original on my house. I canâ t say enough good about S&F."

"This is a picture of only part of the job. These floors were very water damaged and golden/honey oak. 2 young guys sanded, repaired and stained. The floors are incredible! Many other jobs needed to be done. The entire Apex crew did exceptional work! We continued to add jobs as they went and they stayed very patient with each request we made. The communication was exceptional. Emails and texting communication was almost everyday. We were informed of every detail of the jobs and made aware of anything new etc.. these guys went above and beyond to get it all done. David Wilson kept the entire thing running smooth as different jobs required different workers to come and go. I can’t recommend them enough!!"

"Should have been a six week job and it turned into a 12 week job.  Very stressful for my wife and I.  I do not feel that Tom listened to my concerns about the work and I don't feel he tried to address those concerns.  Problems with the layout drawing from the cabinet supplier and how his folks installed the cabinets.  I feel Tom would not take responsibility for being the cabinet installer and his being responsible for working with the cabinet designer to make sure the layout and install went as it was planned to go.  Problems caused the coutner tops to have to be modified due to the base cabinet install.  Tom blamed the kitchen designer, but I feel it is Tom's job to work out any of these problem as part of the contractor and install on the job prior to having the counter tops installed.


UPDATE: Below is a copy of an e-mail I sent to Tom Phelps on Saturday 9-13-2014 and his response on Sunday 9-14-2014.  This was 5-6 weeks before the beginning of the work.  The layout drawings and kitchen views were attached to this e-mail.  Included in the e-mail was the brand of cabinets we finalized the project on, the name of the designer, his phone number and his e-mail.  Tom acknowledges receipt of this e-mail by saying he will contact him with any questions.  Tom had this information 5-6 weeks prior to beginning the work and in fact I sent this information to him several times during this 5-6 week period.   Tom's crew installed both runs of the base cabinets 3/4" short of what the layout drawings showed they should be.  They installed the filler pieces in the wrong orientation causing the base cabinet runs to be short.  He would not take responsibility for this and even to this day will not.   I don't know if he is purposefully being misleading or can't remember, but either way it is his responsibility as the contractor to manage the job and he did not do a very good job on my project.  He even states this was a 3 week job and the counter tops took 3 weeks, this is 6 weeks.  The work took 12 weeks to complete. We started well in advance and should have been done by Christmas, but Tom did not finish until almost New Years so our house was a mess during the holidays which we planned properly to have the work done except for the poor job of managing the project.

Email: [member name], I will call the cabinet guy on Monday. The panel should always come a little larger than the exact size of the cabinetry. The crown molding should be fine at two and five eighths. Thanks for the information, now I can see what you are talking about. Have a good weekend, Tom  



On Saturday, September 13, 2014 4:57 PM,

Tom:   Here are the view layouts of the kitchen.  If you open [member name] you will see the back of the peninsula.  The two doors tot he left actually open and are a cabinet.  The two tot he right are a single width panel with the doors applied.  My cabinet guys question is since this covers the back of a 18 & 15" cabinets do you want this exactly 33" wide or would you like it a little wide, say 1/4" so you have extra to trim if you need it.   I am purchasing cabinets from Direct plus.  Medallion brand.  My contact there is Jim.  317-337-1400 they are closed on Sun & Mon.    Would you consider calling him to get more clarity on why this might be necessary?  He seems to think it might be when mating the panel to the actual cabinet next to it.  Not sure why?   Thanks.   [member name]
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"It has been a great experience to have WestShore Home doing our bathroom remodel. Matt Taylor worked all the finances to fit our budget, his follow up during the project was outstanding. And the crew that performed the job were super professional, Torkel, Travis and the 3rd guy ( I couldn't catch his name) Project was completed with the highest quality of product and craftsmanship. I highly recommend WestShore for your house projects !"

We take great pride in our experience, expertise, quality and customer service that we provide to meet your needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer a professional manner. Our reputation is based on service, safety and quality, regardless of how large or small the job.

"I recently hired VillaSilva Flooring to install black porcelain herringbone tile in my laundry room, and I could not be happier with the results. Their professionalism, attention to detail, and craftsmanship were outstanding from start to finish. The project took three days, and their team arrived on time each morning, ready to work. They provided daily updates, keeping me informed on their progress, which I truly appreciated. Their remarkable precision in laying the herringbone pattern ensured perfect alignment and a flawless finish. Every tile was carefully placed, and they ensured everything was flush, creating a smooth, seamless look. If you are looking for a flooring company that values craftsmanship, reliability, and clear communication, I highly recommend VillaSilva Flooring. Their expertise and dedication to excellence truly set them apart. I will be using them again for future projects!"

"Keith does excellent work, he took everything down to studs, and installed complete new kitchen, and was completed in about 6 days, and does wonderful work."

"Redid floors. Took out a wall and opened up door ways to ceiling on main floor. Refinished stairs. Got all the work done before we moved in on a tight timeline. Everything worked out great! Gray was easy to work with and nice to hangout with."