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"Thank you for the great service"

"Happy with the whole service."

"very nice experience I felt relieve"

"They had to come out twice to do cleaning as after the first attempt there were still many stains on furniture. There were still stains after second cleaning so maybe they were permanent. In the future, communicating that residual stains are probably permanent would change our perspective from the service being deficient to the stains being indelible."

"I would recommend Flood Crew LLC! They did an excellent job in a timely fashion."

"We cannot say enough good things about FailSafe! Very professional, flexible, and worked with our budget. Dealing with mold is stressful, but they communicated with us and kept us updated on the progress throughout the whole project. The job was completed in a timely manner. They truly did a phenomenal job and we would not hesitate to use their services again in the future."

"They demonstrated EXCELLENT Customer service. I highly recommend this co.pany."

"I purchased an Angies List deal of $99 for $200 in services.  When BF carried out the estimate, I gave them two jobs to quote: a clogged drain and a leaky hose bib.  The fellow who did the estimate told me they could do both jobs for just $59 (on top of the $99 I paid for the $200 deal).  I scheduled the service based on the quote.
I was given a service window of 8 am to noon.  The BF plumber was a no show during the window.  When I called to find out what had happened, I was told he was on his way, picking up parts, would be here soon, etc.  The BF plumber finally called me an hour and a half after the window had closed to tell me he would come in another 25 minutes.  I had to go to work, so I canceled the appointment.  When I called BF to reschedule, I learned that the plumber didn't have the clogged drain on his service ticket.  When I asked to see the service ticket I learned that the price quoted for the hose bib on the ticket was the price the estimator had quoted for the two jobs (bib and drain).  To make matters worse, someone had forged my initials on the service ticket.  BF told me they would deduct 10% from the price for the inconvenience of the no-show.
To minimize cost and my future dealings with BF, I asked them to drop the bib repair and just fix the drain during the next service call.  The second plumber showed up early, which is the only reason I didn't give BF an F for punctuality.  He fixed the drain, which cost me $79, since I had already prepaid $99 for the $200 deal.  BF never mentioned the 10% adjustment, nor did they offer to refund me the unused credit on the deal.
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"Our recliner couldn't be restored. But the tech was very polite and helpful."

"Excellent customer service and quick response to repairs. Very knowledgeable, professional, and reliable. I would recommend them to friends and family. It is nice to have a company that is able to handle various types of home repairs within reasonable costs. Keep up the great work!"