Get matched with top fireplace & wood stove pros in Paradise Valley, AZ

"The guys who came to fix my fireplace were on time and friendly. They were able to fix my fireplace but the wasn’t a ton of communication up front on cost or extra costs on what they found. While I’m happy I️ have s working fireplace it seemed a bit expensive."

"It is so pretty and it looks like the pavers were there the whole time. ?The house has been here thirteen years and it just looks so pretty. ?Their price was so good, I extended the project. ?They were really attentive. ?My husband wanted the trash cans in the backyard with pavers all the way into the back yard and down the side. ?I told the guy that came out to give us the estimate that I wanted it parallel to the house perfectly and if it was not, I wanted it all ripped out. ?He said he would tell them. ?I said are you going to be here, he said no. ?I told him he needed to write it down for them. My husband is a very nice man, he will just say yeah, I guess. ?I said I am not. ?It was going to be long and straight. ?It has to be perfect. ?It will drive me crazy, it better be straight. I told him that if you want $6,000 of my money, give me want I want. I won't give you $5,000, but give me what I want. It was perfect."

"Hired them for our kitchen remodel and weâ re able to accommodate our custom cabinet needs for our kitchen space. Very easy to work with and was satisfied with the job."

"This was originally written in September but posted to the wrong account.  Subsequently, one of the trees we saved, which I was told was an orange tree, ended up being a grapefruit tree.  So now I need to purchase another orange tree (which we apparently removed in the process.)
This is difficult to write, because I'm am very happy with final product.  But I got frustrated with the lack of good communication.  This was an issue I addressed with Bret upfront, because I had experienced it somewhat during the design process and then read about it in some reviews.  
From the beginning:  I found Outdoor Xcapes at a Home Show.  I had Bret come over and look at what I wanted done, and we decided to design my overall wish list to see where it would fall in the budget.  It was a great design, but budget concerns had me take out items and cut costs where i could.  We went through 2 or 3 design modifications.  At our last meeting, we discussed final changes, set a tentative date to start.  I had written down all of the changes I wanted and, mistakenly, thought Bret would either redo the design or write an addendum to it.  
We set a start date of 8/24 and they said they'd be done in a week to ten days.  The reviews and references said they did come in with a big crew and got things done fast, which appealed to me.  (I had been working with another company as well, and chose Outdoor Xcapes based on their design and fast completion.)  On 8/21, Jesse called and said they had a crew available and could start demo work.  They worked Friday afternoon and Saturday morning and pretty much completed demo  On Monday morning the crew came and started work.  The majority of the work was done the following Friday.  That said, during that week there were a number mis-communication issues because Bret hadn't updated the plan and the crew was going against the plan!  Here's some examples:
*  On the BBQ island I wanted smooth stucco, drawers, no refrigerator.  Luckily the crew asked me about the refrigerator, but they had to redo the stucco because there was no note to keep it smooth.  The drawers were finally installed on 9/22.
*  Plants:  Bret and I went to the nursery and picked out plants, trees, trellises.  He said he would get a list to me (which he never did).  The wrong trellises were delivered, and one of the plants we looked at for ground cover wasn't in the group (I didn't remember the names of all of the plants, but this particular one was unusual.  Jesse was willing to go get them, but since I wasn't sure of what the plant was called, we decided not to).  
*  The wrong pavers were delivered initially.  Luckily we caught it as they were being delivered. 
*  I had three areas of river rock that I wanted removed.  Bret told Jesse to remove two of them and leave one (that is a boundary between lots) and by the time I caught it, we didn't have enough of the other rock to trade it out.  
*  Bret and I initially had discussed installing pavers on the driveway.  To cut costs, we took that out of the project.  But, we discussed how we could remove the paint from the driveway; he said he'd check with Jesse.  I mistakenly assumed that was part of the project; it never was completed and since I didn't have it in writing (my error), I didn't have much to fall back on.
They completed the majority of the project on 8/28 and came back the following week to install the woks for the water feature and get it up and running.  I had a couple of issues with it initially, and they were very responsive in coming over and looking at it.  
The crew was amazing.  Very professional, very hard working.  They were generally here at 7am and working some days until 4 or 5 in the afternoon.
And, even with some of the miscommunication, the crew didn't hesitate to make it right.  I come from an environment where process and quality assurance are important.  In looking back at the entire process, I would recommend that the customer ensure that OE has, in writing, all of the changes that have been discussed; that the sales person, supervisor and customer sit down for 15-30 minutes on the FIRST day to ensure that are all in agreement with the plan the crew is looking at, and finally, that someone from OE meets with the customer at the end of the project to do a quality assurance review and punch list.
Start of project, 8/21;  totally completed, 9/22.

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For whatever type of gas barbecue grill that you have, you need to make sure that it is connected securely and correctly. Trust Millennium Gas Services.

"Walt quickly responded to my original request, adjusted his schedule to meet mine. Arrived on time, diagnosed and repaired the problem and I would highly recommend him to anyone that has a fireplace problem."

F&M Services has been committed to providing our customers the highest quality of service with the soundest advice in cleaning dryer vents. Dryer Vents are the #1 cause of household fires in the United States, so take the time to make sure that yours is clean and safe today. Soon we will also offer air duct and chimney cleaning services!

"Was pleased with the cleaning of the chime and fireplace"

"Referred by neighbor after seeing their gazebo. I wanted this done before the holidays when family was coming in town; these guys got in done sooner than expected. I had a general idea of what I wanted the fireplace to look like, but there proposed design was better than anything I could have dreamt of! I was impressed by the quality of the work, fair pricing, and attention to detail. Will be using them for our next project!"

"Joe and his crew (German, Jose, & Julio) did a super amazing job on my outdoor kitchen, and installing pavers on the complete side of my house. Meticulously built and detailed. I could not have been more pleased and Joe is very responsive and flexible. I will definitely use him again on future projects . Highly recommended! I wish I could post a picture here of their work, it came out beautiful. Thanks Joe !"