Get matched with top flooring pros in Crofton, MD

"Stair case carpet replacement. Looks amazing, they were very fast and cleaned up after themselves. The carpet and padding also feeling great!"

"We are so impressed with Roberts flooring. They did such a great job! Highly recommend!"

"Hew’s Carpet repair did an amazing job with our carpet repair! We were very impressed with the craftsmanship and quality of the work. Hugh is a professional and we we would recommend him to anyone who has any flooring issues. Not only did he do an amazing job he was extremely reasonable. 5 stars is not enough!! Thanks again for the great work you did Hugh!!!"

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Contacted BR Flooring for an estimate and met with Wesley (owner).  He promptly provided 3 estimates as requested; the prices were reasonable compared to the other estimates.  Based on his rating and the initial meeting, I hired him.  He stated that the work takes 2 days to complete and he and his crew will arrive between 8:30-9:30 to begin work.  But on the first day, my concern was raised when only one worker showed up – no one in charge to explain the logistics of the job.  I was concerned because there were a very large and heavy china cabinet and that needed to be moved.  No way can this lone worker move this furniture.  Feeling badly because he had no help, I found sliders so the furniture doesn’t need to be lifted.  He and I moved the furniture.  He was kind enough to help me remove the numerous items from the room and the cabinet.

On the second day, I expected workers to show up between 8:30-9:30 since that was the time that was given.  Instead, they showed up at 8:00am.  I let them inside, but then one of the workers wanted to get to the fuse box.  Again, no explanation was given on the process.  My concern was raised again when he thought that only the existing floor was to be sanded and stained.  I informed him that the new floor had to be sanded in order to match with the existing floor.  Why did I have to tell him that?  This detail should have been communicated to the workers.  My concern was the handling of the heavy furniture and who was to return it to its original location.  So I called Wesley and he explained that someone will have to return the next day.  I was perturbed by this because I’ve already taken 2 days off work and wasn’t plan to take another.  He sounded irritated – not sure if he was having a bad hair day or just didn’t like a woman asking him questions.  His behavior was far different from behavior that I encountered during the initial meeting. 

In summary, this may be my first time in contacting someone to perform this type of work, but I have expectation as a customer.  I expect the process to be explained to me in advance or at least that day.  I shouldn’t have to keep on asking for the process.  I am not your friend and I didn’t get the work for free so when you take my money, you should show some respect.  Then he had the hubris of sending me an incorrect invoice – one that costs more than originally stated.  Luckily, I requested everything via email to avoid any dispute.

The workers did an amazing job and I would hire them, but I would NEVER work with Wesley again.  Very unprofessional and argumentative once he was hired.  I went through Angie’s List to avoid people like him.  There are other people who will offer fantastic work with reasonable prices without the attitude.  Hire someone else to avoid the aggravation.

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"Wow. They installed my hardwood floor in a day perfectly."

"Elegant Floors is an excellent company to deal with in all areas! Our floors look absolutely beautiful, the cost was very fair and affordable. Everyone we dealt with was fantastic. They were punctual, efficient, very professional and were very accepting of our needs. I had to reschedule the dates that work was to begin and it was not a problem at all. They were happy to provide us with the dates we wanted. The floors and house were spotless when they left! We can't say enough about how happy we are with this company. If we could give them higher than an "A" rating, we would, that is how pleased we are with their work and fair prices."

"Had carpet removed and replaced with hardwood floor in bedroom and had tile floor laid in kitchen. Both floors are beautiful. Initial visit was on time as promised and I received good advice about floor choices. Installation of both floors was completed in one day. Installers moved furniture, and in bedroom, put felt pads on the furniture legs to protect the new floor. Very happy with this company, highly recommended."

"Leone the owner has a keen eye for style and wood color selection and the floors are gorgeous! We had our concepts but glad we listened to him."

"William did an excellent job. The tile floor looks beautiful. I would use his services again without a doubt. The detail William performed can’t be match. What a perfectionist. The price was very fair too."

"I love my flooring, They also did carpet for me, we love the work they did and I will definitely use them again."