Get matched with top fountain and pond pros in Broad Run, VA

"Amazing. They arrived when they said they would and did a better job than I expected. Hardest working crew I've seen. Will definitely have him come back to do more work. Price was reasonable as well."

"A GREAT EXPERIENCE!! We went on Angie's List and found The Pond Doctor and read the reviews. We contacted Mark King, the owner, and described the work we would like done and sent him pictures of our garden pond. Mark responded right away and explained the steps needed to clean the pond and outlined what his company would do and he then provided us a cost estimate. We felt comfortable with selecting The Pond Doctor and Mark placed us on his work schedule and a few days later Jeremiah, the foreman, and his crew arrived. Everyone on the crew was polite, professional, and experienced and quickly tackled the large job ahead of them. The end result - our pond looks wonderful. After removing all the muck, the pond and waterfall were power washed, vacuumed, and the pond refilled with clean water. The pond looks as good now as it did 20-years ago and we owe it all to The Pond Doctor!! It's easy to see why The Pond Doctor is "A" rated and received Angie's Super Service Award. We feel fortunate to have found The Pond Doctor and to have had the opportunity to work with Mark and Jeremiah and his crew. We highly recommend The Pond Doctor as your "go to solution" for any garden pond projects and needs."

"We had a water feature that needed repaired. Called all over town with no luck till home advisor suggested Harmony Ponds. They were very helpful with suggestions for repairs and are going to send ideas of what they can do (the fountain needs a complete re-do). For now they repaired the liner so we can use it till we get it re-done. Very happy with their service."

"We had a water feature that needed repaired. Called all over town with no luck till home advisor suggested Harmony Ponds. They were very helpful with suggestions for repairs and are going to send ideas of what they can do (the fountain needs a complete re-do). For now they repaired the liner so we can use it till we get it re-done. Very happy with their service."

"They are the best you could ever run into. They did a magnificent job. They are phenomenal."

"Very prompt and project done on time!"

"I recently tried a new power washing service and was pleasantly surprised by their precision. They worked diligently until the entire process was completed to my satisfaction. I was happy with how everything looked new again. Highly recommend trying out their services."

"First, the entire experience was positive.  I started with a blank canvas and the water garden and patio with swing turned out more beautiful than I ever imagined.  The stonemasons were very professional and courteous and kept the work area immaculate throughout the entire process. While this work was performed close to nine months ago, it is because of a recent experience that I feel more compelled than ever to provide a rating.  I’m a firm believer in seeking the knowledge and lessons learned from reviews such as these on Angie’s List; however, I’m one of those folks that gets distracted and forgets to add a rating.  Last weekend I did the “spring” clean on the pond and since the pump was off for a while, it did not start up immediately and I panicked [my two koi and four goldfish have become family!].  I called Maxsell’s number and wasn’t surprised as it was Sunday that I didn’t get an answer.  I didn’t leave a message, however, within minutes Mike Dowling, the owner was calling me back!  He was at my house within 15 minutes.  Luckily, as Mike explained, the pump was simply not primed since it had been turned off for a while and all ended well.  While Mike was there, he offered to install a recently purchased UV clarifier.  Maxsell’s motto is “Friendship Through Service” and it was certainly demonstrated. "

"We really appreciated Suncrest and we will definitely work with them again.  They were honest, fair, competent, professional, quality-minded, and friendly.  They were invested in the success of the project, not just doing what we asked, but really thinking about it, and helping us make hard decisions along the way.  Throughout the project, I felt like this was a partnership in which we and the builders were a team, all working toward a shared goal, which was an excellent quality job at a very reasonable price.  I am delighted to say that this was achieved. 



On a big project, you end up making a lot of decisions halfway through, because that is when you can most easily figure out what you want.  In these instances, Suncrest was always very adaptable, accepting our new requests graciously, and re-planning their schedule frequently to make it happen.  I always felt that our change requests were priced fairly.  That was a big deal to us.  When you're in the middle of a big project, you feel really "stuck" in terms of negotiating power.  Costs were always clearly explained, and the pricing structure was always applied consistently, so as a result, I never felt railroaded into paying too much for anything.  When a big work package had to be done outside Suncrest by a specialist company, John (the owner) would sometimes recommend that we work directly with the subcontractor--either his suggested one, or an alternative if we preferred--rather than subcontracting it himself and taking a cut of the proceeds.  That saved us money, and gave us more control.  When there was a problem or miscommunication, which happens in any project, occasionally John would just take care of the problem at his own expense.  Other times he would negotiate very respectfully, to a mutually satisfactory outcome.  I never felt anyone was taking advantage of us.  In sum, I felt that Suncrest was very fair, and really appreciated that.



Another positive that really stood out was the professionalism of the workers.  Most of Suncrest's people had many years of experience.  Some even had college or associates' degrees.  Generally each specialized in a discipline (framing, plumbing, carpentry, painting) and was very good at it, and quick.  All were friendly, professional, respectful, and results-oriented.  They were also pretty clean and tidy.  Construction always makes a mess, but the workers kept this to a minimum.



I'm an engineer, and when choosing a vendor to build anything, we have a saying--"good, fast, cheap: pick two!"  You will never find a company that reliably gives you fast, cheap, high-quality results, so think carefully about which area you want to compromise.  For us, quality and cost were the 1st and 2nd priority.  Time was 3rd.  In our project, the work did not always proceed as fast as we would have liked.  Sometimes this was because Suncrest is not a huge company, and they had to juggle a limited staff among a lot of jobs.  Sometimes it was due to factors outside anyone's control, like permit delays from the County, or the difficulty of building on our lot, a steep hillside, which really complicated much of the work.  Finally, sometimes the delays were our own fault.  Suncrest often had to wait for us to buy materials for them to install, or to authorize them to proceed when our finances were tight, or (most frequently by far) to make decisions or draw sketches of exactly what we wanted them to build. 



For anyone considering working with Suncrest on a big or small project, I would offer the following advice:



1) If quality, fair pricing, customization, and a good, honest working relationship are the most important things to you, go for it!  In those respects especially, I really do not think you could find a better builder than Suncrest. 



2) Construction and remodeling involve a huge number of details that have to be communicated and coordinated between you and the builder.Suncrest is pretty organized, but still, things can easily slip through the cracks.  Once your project is underway, you will have many informal conversations about the work with either John or a project manager (Bryan in our case)...but usually not both.  If they are not taking notes at the time, or even if they are, you may later find that they have forgotten about some of the things you discussed, or, have not communicated certain tasks to the workers.  You may also forget to follow through on commitments you made, like buying hardware or making key decisions, which might be dependencies for them to continue work.



Here is a method for solving those problems: 

* Summarize your discussion in a concise email. 

* Send this email to both John and the project manager. 

* Print out a copy and leave it on the counter for the work crew to see.

I started doing this more often toward the end of the project, I think that when I did, it really helped us all stay on the same page. 



In sum, I would absolutely, without hesitation, heartily recommend Suncrest Builders.

"

"Technicians (Handy man) was on time & completed
work in a reasonable fair & reasonable cost; very
professional.  Very experienced, neat (clean-up),
etc.  * Daniel, lead technician."