Top Heating & Furnace Contractors in Greenville, NC

"Iâ ll start by saying that I had service done by R&K based on their selection by my home warranty service provider. I took no part in their selection for service.

R&K came out to my house after I made a claim with 1st American Home Warranty due to my upstairs heat pump not cooling my house. It took about 36 hours to get them to my house. They came and conducted a quick diagnosis and determined that my unit needed a new pump, as it was leaking and all of the refrigerant was gone. About two day later I get a call from R&K stating that due to the age of my unit (~13 years old) they recommend to 1st American that my unit needed to be replaced. After waiting another day or so, I called R&K and inquired about the time that they expected the replacement to take. They explained that 1st American is generally slow and that it could take a couple weeks. RI explained to Robert (the owner) that the temperature of my upstairs was in the high 80s and that none of my 4 children that sleep upstairs could withstand that for weeks. Robert quickly told me that he understood and that he would be willing to come put some refrigerant in the system to hold us over for a bit. He did this without charge. (Thanks Robert). That did the trick. We were once again cool.

It took my 1st American about 3 weeks to get the unit ordered and delivered! Insane in my opinion., but not R&Kâ s doing at all. I was put on the schedule about 4 days after the unit arrived. Robert and 2 of his techs came out as scheduled and had the old unit out and the new one in place within a 3.5-hour time span! Very fast and efficient. Now for the â non-covered chargesâ . I was given a pretty lengthy list of charges that 1st American would not cover. They were:

Permit 1 400.00 400.00
Electrician 1 400.00 400.00
Load Calculation 1 500.00 500.00
Digital Thermostat 1 249.42 249.42
Outdoor sensor 1 189.41 189.41
Drain piping 1 89.42 89.42
Unit pad 1 298.50 298.50
Secondary drain 1 198.12 198.12
Float Switch 1 148.92 148.92
Duct Modification 1 250.00 250.00

Total: $2,723.79

As you can see, the charges were heavily overpriced, especially if I were to be choosing my own company and paying out of pocket. Unfortunately, I was stuck in the situation where 1st American gave me this option or a cash out option. The cash out option was a complete joke. I did talk to Robert and was able to get him to drop a few of the charges and I was able to walk away with a new 2.5-ton heat pump for just over $2,200 out of pocket. I do understand that 1st American nickel and dimes independent owners such as Robert and that there isnâ t a lot of money to be made from them and that the homeowner is the one that needs to foot that bill. Overall, I feel satisfied. I was able to support a local small business and I was able to get a brand new unit installed for about $2,200. "

"Very quick to respond. On time and friendly. Did what was required.
Would defiantely recommend and call them again. Thank you Dylan."

"Warren & Warren does an excellent service on an excellent price. "

"Martin was very courteous, promptly found the issue. He was able to pump the accumulated water from my crawlspace and repair to get my AC going again. More importantly, my doggie liked him. "

"Excellent service. Responsive to phone calls & comes when he says he will."