Get matched with top furnace / forced air heating system install or replace pros in Saxtons River, VT

"They were friendly, prompt, and diagnosed the problem to a complicated system 2000 boiler."

We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer's needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.\n\n

"The tech arrived within their window and were helpful and professional. One even went out of his way to show me how to change the main filter in my heating system, which wasn't part of the service."

"Heritage is a slam dunk. You can always count on them responding to you, showing up, and having professional and courteous technicians every step of the way. Mike Dinsmore came early to an emergency appointment where we had no heat. It was the end of the day and he was friendly, efficient and helpful in educating us on our problem. Plus, he fixed our problem. You get what you pay for. Heritage is the best."

"Gill was excellent, called within the hour of me finding his number thru Angie's list (TYVMBTW). swung by well after dark on the way home from another job on a Friday before a Holiday weekend. Solved problem quickly. Extremely knowledgable. did I mention the Extremely Good Price too... Another Big Plumbing outfit came by 2 days prior and although I tried, they didn't want to touch it, risk and all that, but they did happily quote me a new system. Gill is my go to from now on."

"Sooo....first, Jim is a very nice guy.  However, Jim now works in Nashville during the week and is only home to the Huntsville area on the weekends.
My first impression of him was that he was awesome.  My computer system had crashed because I pulled the plug during a thunder storm before the computer fully shut down which resulted in the computer hanging up.  Jim took my call while in Tennessee and suggested how to fix the system.  For this I am very grateful.

What happened next was I had him come and check my computer to make sure everything was working properly.  He came to my house and spent an hour tweaking it (basically running various checks on the system), for which I paid him $50.  He suggested that my laptop would work much better if I had Windows 7 and increased my RAM up to 4 GB.  He said he could install it for me for (including the RAM) for about $160.  We met the following weekend for the handoff and he loaded Window 7.  When I received the call it was ready, the bill was $227.50.  I was surprised that is was $70 more than quoted, but paid it anyways.  When I asked about the RAM, he mentioned he did not upgrade the RAM and this would be another $60.  I was a little discouraged at that point since I felt like I was being taken advantage of, but the guy is relatively nice, so I said to go ahead and order the RAM.  He did so and the following weekend was supposed to install it.  Due to some personal things in his life, he wasn't able to install it, so I picked it up since I had to go out of town and could use the IT guy at my new location to install it for me.  When we went to install the RAM, the system wouldn't let us do it since my particular type of laptop can only take 2GB of RAM max.  If Jim had gone to the crucial.com website (where he bought my RAM) and entered my computer system on it, it would have told him the max amount of RAM that could be installed on that unit.  He did not do that.  He is supposed to refund my $60 this next weekend.

I think if Jim wasn't burning the candle at both ends by having a job in Tennessee during the week and trying to run this business on the weekends, it would've been a better experience.  Perhaps taking a few extra minutes to SLOW DOWN and write out an estimate of everything he would need for the job including the prices would ensure people know up front how much the repair would/should cost so they can budget accordingly.  I think if he had taken that approach, it might've been a better experience.  So now I am stuck with a laptop that runs slower because Windows 7 uses more memory and a laptop that can't be upgraded to more RAM.  Basically, the last step which cost me almost $300 was not necessary.  If you need something simple done like coming back from a system crash, he would be okay to use.  Otherwise, for the bigger jobs, I recommend he provide a written estimate with the items he plans to do.

UPDATE:  After posting this review, I received a number of text messages from Jim commenting on the bad review.  I understand he is upset, but harassing someone about a review is not a good way to go.  My review was honest and not meant to be mean, but to let those that use Angie's list get what they pay for...an honest review of someone's experience."

"Steven did a great job explaining the process of cleaning the heat pumps. Very knowledgeable, respectful. Highly recommend him!"

"I have their system. My first impression was good. The communication is good, which is nice."

"Unity Heat Pumps was really quick to return my inquiry, did a site visit, give me a quote and did the work in one month. That is uncommon for any contractor. The heat pumps they install work great looks great!"

"Called warranty repair, found out that it was done by a local provider (Flori Heating and Air). I called Flori to schedule an appointment, they were here on time and got things back up, running and cooling. Since it was 95 outside, I appreciated their sense of urgency and calm professionalism, not to mention the quick return of cold air coming out of my vents!"