
Serving Spencerville, MD and surrounding areas
Approved
In business since 2000
Free estimates
Emergency services offered
"I called Buric (on advice of friend/neighbor) when A/C wasn't working and I asked what to expect in their charges. The guy on the phone told me they charge a flat $95 (or $99?) for driving out here. So I asked if they charge by the hour or half hour. No, he said, by the job. He couldn't give me an estimate because he didn't know what was wrong. So, a technician came out and diagnosed my unit (which blew air but didn't get cold) as old & dead and needing replacement. So, in my mind, there was really there was no job outside of replacement. In their mind, they did a job by taking 10 minutes to look at the unit and tell me there was nothing to be done for it. So, instead of charging me $99 for coming out, they charged me $230 for coming out AND telling me the unit couldn't be fixed. That irritated me. Then I asked for a bid for new system. The guy went out and talked on the phone to his boss and come back with a written bid. I later compared it with my second bid from another co. Buric's bid was higher than the company I selected, but not enough to sway me if I had liked their way of doing business. However, the previous (over)charge, which was not explained by the guy I spoke to when I first called, left such a bad taste in my mouth I couldn't go with them. So that extra $130 they made cost them around $5000. I hope it was worth it to them. BTW, if I had gone with them, they would have subtracted the $230 from the bid, but I just couldn't get past it. So, I am not saying anything about the quality of their work--it may be just fine, but I don't like the way they did business."





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