Get matched with top home security system pros in Orange, VA

"Lance with Alarm Protection Group was great. He explained all the features of our new security panel and even had one of the top security brands provide the monitoring service. He showed us the best possible way to configure a system for our home. Lance made the process beyond easy."

"ADT’s system is fantastic! The security features are top-of-the-line, and the home automation integration is so convenient. I love being able to control everything from my phone. The customer service team is also very helpful. 10/10!"

"Excellent service, great communication with multiple updates on arrival time. Very professional and explained the steps in repairing the key cylinder in my truck. I would highly recommend Steve to family and friends."

"I was very pleased with the work I received from PRESIDENTIAL exteriors. I had windows and door replacement performed at my home. The installers were on time and very professional. They were also polite and friendly. The work perform was top notch and completed ahead of schedule. Do you"

Protect Your Home is a leader in the home security industry, providing safety and peace of mind to more than 1.5 million families nationwide. Since we emerged in 1998, we've grown from a company of few to having over 2,000 high performance team members, three locations in Indianapolis, a sales center in Kentucky, and over 128 field branches across the country—and we're still growing.\n\nFor nearly 20 years, Protect Your Home has partnered with ADT®, the #1 name in home security. Today, with our national reach, we are one of ADT's biggest partners and the only partner to be designated as an Authorized Premier Provider.\n\nOur commitment to serving others combined with our projects, events, and culture contribute to the development of our team professionally, personally, and financially.\n\nIt's our mission. It's who we are. It's our legacy.\n

"Installation of security systemService was excellent. No complaints. System seems to be working well"

".After our home was broken into in January 2014, I was motivated to install a security system. I asked my family about the services they use, and several people warned me about the small print in most contracts, and how tough it is to get out of contracts. Angie's List was running a special with Security One/Safe Home Security systems; they are highly rated, so I bought the special. I am very pleased with the level of customer service: they responded quickly via email or phone to all of my questions. Their technician guided me on the doors & windows to select for motion sensors. I am able to track disarming of the security pad by user via email, which means an email pops up whenever my kids come home/disarm the system. I am also able to track arming/disarming via their mobile app, or use the mobile app to arm/disarm the house. The monthly payment plan is affordable & there are no contract surprises/changes written in. They also guide me on things I would have forgotten, like registering my alarm system with the local police. I appreciate their guidance and service.
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"We like their service. We haven't had any problems. They are very good. This was the first time we've had an alarm/security system in our home. The supplier is ADT. I like that I can set my alarm every night before I go to bed."

"How did it go?  Not very well.  Everything is great until there is a break-in or your equipment malfunctions.|Break-in Nov 2013 while I was on vacation 2,000 miles away.  I had them dispatch police.  They said they'd call back with status.  They never did.  I had to call them.  They had no record of who they spoke to in the PD but just assumed that since they heard nothing back that it was a false alarm.  Neighbor went to the house and found the garage door broken into.  I called the Protect America to find out who they spoke to in the PD.  They said "we don't keep that information,  call the Police Department."  Police department said they never got the call.  Filed a police report.  ||When the equipment malfunctions or goes off-line, they have an "oh well" attitude.  I've written to the CEO, Todd, about their attitude with "sorry about that" reply.  Recently called when equipment failed at 2AM on holiday.  Got the response that "we only respond during normal business hours" so call back then.  When I called back, they only had a limited staff on hand and promised they'd call me back in 1 - 2 hours.  They didn't call back.  I called the next day and was told they would "try" to connect me with level 2 support.  I insisted on waiting and finally got help.  Diagnostics took 1 hour over the phone (tech to my home costs 175 per hour) or "do it yourself" talk to tech.  Told me to go to Radio Shack to buy and install expensive batteries and see if that solves it.  If not call them back.  Sold me batteries w/3 to 5 business day delay.  They have no sense of urgency in helping me protect my home.  The attitude seems to be "oh well.  That's your problem."  Unresponsive, uncaring, do not keep promises.|I have a 3 year contract that must be paid in full to terminate.  Lesson learned.  All the ratings I read before I signed up said they were the best in customer service.  If they are the best, I hate to think what the others are. As I said, I've written to them and recently related my experience and dissatisfaction in my response to their survey.  They just don't seem to care."

"It is difficult to put into words how grateful and appreciative I am to Chris and his team. My custody issue (as most are) was extremely stressful but after our first meeting, I felt relieved to finally find the professional help I so desperately needed. Every phone conversation and meeting thereafter alleviated my anxiety. Chris and his team were helpful, understanding and efficient. They knew how to get the job done and they did it with warmth and compassion. I cannot say enough about CSI Secure Solutions’ commitment to excellence. Their outstanding professional expertise solved my custody issues seamlessly. Thank you CSI!"