Get matched with top plumbers in Stephens City, VA

"Multiple times Iâ ve called Tommy out for an emergency repair job and he has been able to respond if not the day of my call within 48 hours. Heâ s been able to tackle difficult problems that come with an old house with affordable and long lasting solutions. Heâ s creative and easy to work with. I highly recommend him for any plumbing needs!"

"Wonderful to work with. Courteous, friendly, and informative. I would hire again for any plumbing needs."

"Positives: The design work was great. We spoke with several kitchen companies before deciding to go with VKB, and Joe, the designer we worked with, put the most effort into hearing what our goals were and creating a creative plan for us. He was knowledgeable and helpful, and had a good eye to notice things that we hadn’t considered. He also offered helpful suggestions regarding cabinets, countertops, paint colors, etc. We were happy with the finished product. Negatives: The biggest issue we encountered was a lack of communication. We discussed various issues with the designer, but these frequently were not communicated to the actual workers doing the job. For instance, when the workers showed up on the first day, they didn’t actually have the plans for what was being done with the kitchen, and we had to explain the job to them. Joe offered to add lighting inside our closet, and we contacted him and said to go ahead and do it, but that information was not communicated to the workers until it was really too late, so it was never done. Sometimes it was 48 hours before we would hear back from Joe when we contacted him with a question during the process of the remodel. Because a lot can happen in two work days, this was sometimes problematic. The second issue we encountered was that when speaking about the project beforehand, words like “plumber” and “electrician” were used, but no plumbers or electricians were actually employed; general contractors did all the work. As a result, we felt uneasy about the quality of the work that was being done. For instance, the evening after our sink was hooked up, it came disconnected while we were using it, with the result that water was spewing all over our under-sink cabinet until my husband reconnected everything properly. Additionally, the cabinet seal on our dishwasher was installed backwards so that the rubber flap was sticking out. (They fixed this upon request.) Issues like these make us feel uneasy, and we weren’t confident that the work we couldn’t see or notice right away was done right. We wish that an actual plumber had been hired to do the work, as we had expected, or at least that it had been clear up front that this would be the case. Finally, we felt that the workers who were actually doing the job were sometimes careless toward our home. For instance, they piled tools and trash on our back patio, but in the process knocked over a plant and crushed flowers in our flower bed. They got paint smudges on a wooden shelving unit in the kitchen while painting. Similarly, certain details of the job were missed until we pointed them out. The finished product came out well, but we aren’t sure it would have if we had not been carefully supervising. (For instance, they forgot to run an electrical line for the oven until we reminded them, and a different faucet than we had selected was installed. These issues were always corrected once we pointed them out, but we were surprised that mistakes like this were made.)"

"Renken did a great job of communicating throughout the process. The design process was very helpful. The crews and company left us with a beautiful bathroom."

"UPDATE: I have modified the rating based on the following. Their Customer Service contacted me and understood what went wrong with the initial service call. Mr Rooter refunded the call out fee. While I cannot judge their plumbing services, I can say that their customer service is great. Very responsive and understanding. Original review: I asked for someone to repair an outdoor spa heater. I spoke with the scheduler and specifically told them this was a Rheem 156 outdoor pool heater. And I was told all the details were in the system. The tech did not know about my requirements, and was not familiar with an outdoor spa heater. Did no tell me anything I did not already know. Wasted $125 call out fee."

Benjamin Franklin Plumbing is a trusted leader in the industry, known for exceptional customer satisfaction. With over 30 years of experience, we prioritize efficiency, quality, and timely service. Serving all of Winchester and surrounding areas, our expert plumbers handle repairs, installations, replacements, and maintenance for residential properties.\n\nOur team is licensed, qualified, and thoroughly screened for your peace of mind. We arrive in fully stocked vehicles, resolving 90% of issues on the first visit. Whether it is routine maintenance or a major remodel, we are equipped for the job.\n\nExperience reliable plumbing that stands the test of time. Contact us today- because If there is any delay, it is you we pay!

"Remodeled my bathroom, built a deck with trex, put in 2 exterior doors. Remodeled my family room."

"Very happy with our remodeled bathroom!! The shower is exactly what we wanted! Very reliable! I would recommend Premier Home Pros to anyone looking to redo their bathroom!"

"Very professional installers of my new walk in shower. They repaired dry wall and did plumbing and shower installation. Very happy with the job."

"Excellent work ethic, very respectful and truly care about what the customer needs. I am truly thankful Robert helped me identify all the issues in the home I just purchased. If you want someone that truly knows what they are doing and truly cares .. they do #1. Thank you"