Get matched with top septic tank and well pros in East Spencer, NC

"Coming from a big city like New York I didn’t know much about septic systems. So it was all knew to me. I started to have water coming up in the yard. I noticed that it had a foul smell and a small puddle in the back yard. I contacted a buddy of mine who has a septic tank at his home. He told me to contact a company he used about a month ago. NC septic and pump specialist. He told me that they did a drain field line job for him and that it was awesome. So I called and made an appointment. It was a 9-11 am appointment and they showed up at about 9:30 and even called 30 min before they showed up. He arrived and introduced himself as Gage Martin the owner. I advised him that he came highly recommend by a good friend of mine. I took him to the area that had the puddle . He advised me that it would have to be pumped out and he can let me know more after. After pumping it down he advised me that the tank was in bad shape and should be all the cracks and route’s growing with in the tank. I could see that it was just rotting away. I advised Mr Martin that i was not to up on septic systems. He took his time and explained everything to me step by step. The way it works, what not to put in the tank, how the system actually operates. I asked him to quote me a price for a new tank. He had his office contact me with a quote with in an hour. and pictures of the inside and outside of the tank as well as all the damage to the tank. Also gave me the information needed to contact the people in the city and county to begin the process for the install. Even Help me with obtaining a permit to do the work. The work took about 2 days after I received the permit. I have a new tank and my system is running great. Thank you Gage for going above and beyond. For taking the time to explain all the moving parts of a septic system. Letting me know what to look out for and what not to put inside the tank. He even put me on a yearly check up. They will send me an email and remind me when it’s time to get my tank pumped. Thank you NC Septic & Pump Specialist for making my septic experience not so crappy. Lol."

"Spencer was a very well informed individual"

"The guys were very polite and professional, but were five hours late, then they informed me that they couldn't repair my unit. By this time, it is 5:30pm, even though they did give me a number for someone that could work on my older well, it was going to be the next day before that company could get there. It took the company 30 minutes to replace a capacitor, something that could have been replaced the day before if: #1, the original guys would have been there on time and I would have called the other company around mid day. or #2, I would have called the other company to begin with (which is a company that I was prepared to call anyway)."

"Great company and staff, done and absolutely amazing job. Explained everything about the septic tank system and insured me that it was working good and explained to me the precautions to keep it working well for many years to come"

"I couldn?t recommend them more. They were super friendly and their service was excellent. The crew was very professional at what they do, and they were able to get it done in no time. I will definitely be a returning customer!"

"Rooter Express was called in when we had an emergency situation with sewage backup and after clearing the line to the tank. They were very responsive and gave us an honest assessment. We ended up replacing the Septic Tank and things are well now!"

"Dad and son duo!!! Very, very knowledgeable, very, very clean, and good work. The only people I will call from now on with my well issues. Very professional will recommend to any and every one! Told me they would be there at 9am was there right on time and pulled my stuck pump replaced it and the wires all under 2 hr and at a great price! Thank you again you guys are the best!"

"He was professional. The entire crew were very friendly and answered all of my questions (I asked a lot). They emptied both sides of the tank. He even gave me tips on the septic and pipes in the house."

"Great job, no issues. Would definitely hire GroundShapers again for future jobs."

"Simply profesional knew exactly whatâ  s needed for the job."