Get matched with top septic tank and well pros in Lackawaxen, PA

"We had no water and Aaron called me first thing in the morning. He was here within 2 hours, fixed a broken wire and replaced our well pump with very good instructions on how I needed to flush the system of sediment before turning on the water. I am very happy with the service, and would recommend him to anyone experiencing well problems."

"Jack (owner) and Cory were skilled, resourceful, and worked continuously to get the job completed in a timely manner. There were road-blocks thrown up along the way which they worked around or through. A broken sewer pipe and a collapsed tank cover were unforeseen, but corrected quickly. They had to locate two septic tanks (we as new owners did not know the locations) under a foot of snow. My wife and I were pleased with the work completed and the final bill."

"Brown Trout Septic Solutions provided outstanding service when replacing my septic pump and alarm! Randyâ s expertise, professionalism, and courteous demeanor made the experience seamless. His in-depth knowledge resolved my septic issues efficiently. Highly recommended for top-notch service at an affordable price!"

"I had Doug, the Contractor out on Thursday, and he was able to send Paul the very next day. It was a challenging install, but Paul kept working to find a solution, and even though he kept calling me Kevin, it made me laugh. He was very personable and finished the job well into the evening, but to my great satisfaction. I will use them again!"

"I would not hesitate to call them if I have any type of plumbing issue. He is very capable, courteous and kind. Reasonable priced. I was very lucky to get him to help me."

"Our septic alarm went off on a Tuesday last week so we called GGS and Mary-Lynn was great! She let us know that the first available appt was for Friday but to call back immediately if the alarm went off again. When Miguel arrived on Friday, the 11th, he thoroughly inspected the outside issue before explaining what work needed to be done and the associated costs. Both septic tanks were dug up and cleaned out. He later suggested that we have the tank lids replaced to above-ground covers so as to avoid a digging charge in the future. Unfortunately, he did not have those with him but he called the main office to have someone else finish that part of the job. The other workers (Ron and Johnny) came back on Monday, the 14th, to finish the above-ground covers. The work was done while no one was at home, but I came back to a great job. Have already recommended them to someone else.
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"Technically, I shouldn't be giving a 5-star review until I've lived with our new sand mound system for 30 years, but I was very pleased with the service: the communication about the whole process was very good. We were fortunate with the weather, so they could finish in about 10 days. We work from home, and so were able to observe the whole process, and we were quite impressed with the quality of the work done by their foreman (who did most of the actual work himself)."

"Arrived as scheduled, professional and courteous. He stayed a few minutes to run water to ensure that there were no leaks"

"Initial project: Grade B.  Overall went well.  Only reason for a B is that they noted that they were going to put a trench around my laundry sink as a means to prevent damage if it overflowed.  But when they came back to do the job it wasn't done.  Overall I haven't had a drop of water since the install so that is very good.  The rep was Adam.
- !!!! UPDATE 20131125: Spoke to Jeff Johnson GM, he noted that this wouldn't have been an option in the first place as it could pose a local issue (gray water pumped outside the home.

 Warranty: Grade A. Adam (rep) noted to me that no matter where (not through windows or above obviously) water came in (walls or floor) that the warranty would cover it.  Well you don't get the warranty until after the job... and guess what?  Water up from the floors isn't covered.  Not cool.
- !!!! UPDATE 20121125: Spoke to Jeff Johnson GM, he noted that this condition is covered.  My mistake. Grade changed to A.

Basement windows: Grade F.  Called them and had them out to estimate putting in a basement egress as well as the other basement windows.  The rep (Brett) came out, measured, etc.  Then nothing.  I called.  I called.  The customer service team told me on numerous occasions that the "president of the company" was going to call.  He never did.  Eventually, a sub or partner of theirs called me and provided me a quote over the phone (for the egress - the didn't do the other windows).  The quote was blind and didn't take into consideration any of the data that Brett collected during his visit.  This ordeal was a TOTAL waste of my time.
- !!!! UPDATE 20131125: Spoke to Jeff Johnson GM, he noted that this rep is no longer with them and that he should have provided an immediate quote for the windows.  The only time the sub should have called is for the egress... 

Customer service: Grade C.  They provided a mold remediation treatment as part of the basement water proofing.  One of my walls not is showing signs of something.  So I called.  Nothing.  No call back.  Nothing.
I regret going with this company.  I should have bit the bullet and spent the extra $$ to go with their competition.
- !!!! UPDATE 20131125: Spoke to Jeff Johnson GM.  He will be out in 2 days to treat the location and noted he will install a hose into my dehumidifier so that it drains into the system. 
- !!!! UPDATE 20131127: Jeff was out, assessed the situation and provided a clear path to resolution.  I have homework but his team will be out to solve the problem.
- !!!! UPDATE 20140115 Grade changed to C.  Jeff's team corrected the issue to my satisfaction."

"great experience with this company,scott came to my place fast and gave a great explanation of my septic system,and made some recommendations and even though I might not need his services now,if I ever do,he will be my first call"