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"Satisfied with the service for my septic and the price was rite. Will definitely work with these guys in the future."

"This is at least the second time that we have used Barbosa. When Steve showed up on time I recognized him from the first time. Just as before, he was kind and polite. He looked over the situation and started doing his job. (We have a unique situation since our original home is over 100 years old. Part of what needs pumped is near our goat pen, so there was straw mixed in with the "regular" household waste.) He did the best that he could to get out the "regular stuff" and allowed me to spray some water to try to loosen more up. He was pleasant and helpful during all of this time. He even put the doors back down for me and closed up the shed. Also, I need to recognize the office staff too. I had called another service and was playing phone tag with them for three days. After no return call on the fourth day, I looked for another company and tried Barbosa. She answered promptly, found our records from 3 years ago, and got us scheduled within two business days! She reviewed the payment amount, ways to pay and told us the service man's name who would be out. All the time with a cheerful tone in her voice. I have put their number in my phone for Septic and they will be who we call from now on!"

"Professional, knowledgeable,came on time, scoped the job and was prepared with all products on his truck to replace our well tank and pump. Price was high, we went with it, we are very pleased with Aqua Pure's Service."

"Miscommunication was properly handled and solved professionally. Job was well done"

"John answered my call. Came out the same day. I had a crack in my foundation wall which allowed water into my basement. He dug down to the base of the foundation and secured the wall in the event the crack lengthened in the future. He left my yard in good condition. But more importantly, he had to remove two sections of my neighbor's fence to get into my yard. He seeded their lawn where his backhoe travelled and replaced the fence without damage."

"Pump N Go is great! Would definitely recommend using them again!"

"Brown Trout Septic Solutions provided outstanding service when replacing my septic pump and alarm! Randyâ s expertise, professionalism, and courteous demeanor made the experience seamless. His in-depth knowledge resolved my septic issues efficiently. Highly recommended for top-notch service at an affordable price!"

"They came right away and fixed my hot water problem in no time."

"They did a wonderful job. I unfortunately don't remember the team of guys that they sent in. With the exception of two of them, they were from another country and so, they didn't speak a lot of English. One was kind of a translator of the guys who were working. They worked from 7 in the morning to 7 at the night, four different guys. They did a great job. We have not had any problems with the basement ever since. They did a wonderful job! I have told other people about them since. I would use them in future."

"Initial project: Grade B.  Overall went well.  Only reason for a B is that they noted that they were going to put a trench around my laundry sink as a means to prevent damage if it overflowed.  But when they came back to do the job it wasn't done.  Overall I haven't had a drop of water since the install so that is very good.  The rep was Adam.
- !!!! UPDATE 20131125: Spoke to Jeff Johnson GM, he noted that this wouldn't have been an option in the first place as it could pose a local issue (gray water pumped outside the home.

 Warranty: Grade A. Adam (rep) noted to me that no matter where (not through windows or above obviously) water came in (walls or floor) that the warranty would cover it.  Well you don't get the warranty until after the job... and guess what?  Water up from the floors isn't covered.  Not cool.
- !!!! UPDATE 20121125: Spoke to Jeff Johnson GM, he noted that this condition is covered.  My mistake. Grade changed to A.

Basement windows: Grade F.  Called them and had them out to estimate putting in a basement egress as well as the other basement windows.  The rep (Brett) came out, measured, etc.  Then nothing.  I called.  I called.  The customer service team told me on numerous occasions that the "president of the company" was going to call.  He never did.  Eventually, a sub or partner of theirs called me and provided me a quote over the phone (for the egress - the didn't do the other windows).  The quote was blind and didn't take into consideration any of the data that Brett collected during his visit.  This ordeal was a TOTAL waste of my time.
- !!!! UPDATE 20131125: Spoke to Jeff Johnson GM, he noted that this rep is no longer with them and that he should have provided an immediate quote for the windows.  The only time the sub should have called is for the egress... 

Customer service: Grade C.  They provided a mold remediation treatment as part of the basement water proofing.  One of my walls not is showing signs of something.  So I called.  Nothing.  No call back.  Nothing.
I regret going with this company.  I should have bit the bullet and spent the extra $$ to go with their competition.
- !!!! UPDATE 20131125: Spoke to Jeff Johnson GM.  He will be out in 2 days to treat the location and noted he will install a hose into my dehumidifier so that it drains into the system. 
- !!!! UPDATE 20131127: Jeff was out, assessed the situation and provided a clear path to resolution.  I have homework but his team will be out to solve the problem.
- !!!! UPDATE 20140115 Grade changed to C.  Jeff's team corrected the issue to my satisfaction."