Get matched with top tilers in Defiance, MO

"The installation of the tile and carpet went smooth very professional. We are very happy on everything"

"Andy was prompt, professional, competent, and a great communicator. The carpets that I once thought needed replacing are now beautiful again. They just needed Andy's professional cleaning. They look fantastic! I've already given Andy's contact info to several people."

"hey did an excellent job in a timely manner. I had a large corner tub taken out and needed new floor tile in order to set a claw foot tub. It looks great. There were some issues that arose as in any project. We were able discuss"

"Repaired my marble counter top , very quick easy process . Going to tell everyone at my book club."

"We had our tub and surround tile reglazed by Eric, he did a fantastic job. We had missing grout and a couple of cracked tile. They even removed all of the caulking around the tub and no replaced it with a stuff called seam seal. We will never have to worry about moldy caulking ever again. That?s a huge relief for my wife. We are pleased with the outcome and will recommend this to anyone that might need it."

"The pros were great! Job looks amazing and they provided excellent customer service. They helped us pick out our tile at the tile store, provided great design suggestions, and even showed up in a snowstorm to keep the job on track."

"They did a good job but failed to get tile fully clean around the base boards. There was 1-2 inches from the base boards around the entire room that was wasn't cleaned well. My wife was able to take a scrub brush and get it clean. They offered to come out a take care of it but she had already done it. Workers were very nice and pleasant. Front office was very concerned and apologized."

"Matt arrived on time and was efficient at replacing floor tiles. Do you think customer service is gone, well so did we until Matt Hemingway came to replace three broken tiles. He finished in 90 minutes and that included going back to hardware store for a different color grout because he didn't like the way it looked. When done you could not tell the floor had been fixed. Excellent job. Highly recommend."

"Jacob and Cody have been amazing to work with. We originally hired them to repair our stairs and have since contracted with them to install our kitchen tile floor, install electric in our kitchen island and to repair some of our drywall. Their team is very professional, their estimates are accurate and they do quality work. We plan to hire them again when we remodel our bathrooms."

"Okay, so earlier this week I was angry with you empire for a couple reasons. But as I'll explain below, you've really come a long way to rectify and impress me with your customer service. Here's what happened. A few weeks ago I purchased Cool Breeze carpet for my whole house to go over the tiles that are currently in place in every room and Northbrook Terrace vinyl plank flooring to go over tiles in kitchen, dining room, and butlers pantry. Install date 7/19 arrives and the install team lead by Juan arrives (very nice, professional and knowledgeable) they do the walk through and inform us that the carpet can't be laid over tiles, it's the wrong type. You can imagine our frustration, our salesman completely screwed up. $11,000 is a big screw up. Juan was trying hard to make it right, but he couldn't, he wanted to at least put down the vinyl but alas he didn't have the right transition moulding to do that without carpeting. But dude was really trying! So, by this point I'm totally ticked, salesmen are supposed to know their products! Needless to say at this point my house is in complete disarray as I'm ready for flooring, I'm upset and now don't know what my options are. So I get a hold of the salesman who is going to come back out to my house Monday evening and show me products that will work over my tile floors and try to save the sale. He shows up and is of course apologetic, he's a nice person so I try to make the best of the situation and let him show me the products; we find one that is suitable sign the paperwork and find out that now I'm looking at weeks before I can get an install which has just got me beyond depressed because now I have to live with my house essentially torn apart and in chaos because what's the point in unpacking everything that I've put away in order to prepare it for install and do twice the work? So before he leaves he gives me the customer service managers phone number for the area John Merrell, so I call him the next day which was Tuesday the 20th and leave him a voicemail he calls me back within the hour and immediately starts to try to make everything right. Boy howdy did he, this man went above and beyond to make it right! Suffice to say my new flooring guaranteed to work in my house is getting installed tomorrow. Talk about customer service! I am very impressed on how empire took a negative and turned it into a positive. They saved me money to boot! So, that being said I'm impressed. The reason I initially picked empire was because the products are made in America and are mostly all recycled or have a lot of recycled product in them, but the reason I chose to stay with empire after the debacle of the wrong product was their outstanding customer service."