Get matched with top tilers in O Fallon, MO

"CID was excellent to work with. He bent over backwards to meet our needs. Carlos installed the backsplash tiles and they were anodized metal Chevron cut tiles, very hard to work with. Many tile cuts had to be made and individual small metal pieces had to be put in by hand very tedious work but he knew what he was doing. Unfortunately RSI where I bought the tiles were far less easy to work with. Communication was poor. Call and they may call you 3 to 5 hours later with response. They estimates the tiles and the trim wrong. So we had to stop and reorder more tiles which normally take 2 to 3 weeks to acquire but would expedite delivery for $140. The tiles were super expensive and needed special ordering so their bad estimate of how much tile we would need cost us an extra week. But CID at CvM was very flexible on getting Carlos back to finish. CID and his team were excellent and flexible great service. I don't believe some of the remarks made on this review site. They are great."

"Titus did great work! My bathroom tile turned out fantastic!!!"

"Talked to Zach and his tech about tub resurfacing an apartment building, where we were hoping to keep the tubs. Zach offered a basic option, and an enhanced one to include tile walls and a non-slip application. Tubs look brand new and am happy with the professional process, clear pricing, on-time billing and his personal follow-up. Am planning on having Surface Experts work on occupied apartments to get all units up to this level quality."

"Luis and Chiara were outstanding. Their communication was consistent and they ensured that I loved every step of the process. I felt very involved and they took all of my feedback seriously. They covered every surface evenly and left no gaps or awkward transitions. They went above and beyond to make sure the plan for a transition was in place even though they were not responsible for installing it. They also too the time to match the pattern of the tile up onto part of the wall so it flowed visually. Small details were noticed. I plan to use them any time my house needs work and go through them for all of my future jobs. Highly recommend. They even met my new twins!! They really cared about me and the work they did. I’m so happy I have this connection. The floors look incredible!"

"We hired Matt and his team to replace old carpeting and vinyl tile with laminate wood flooring throughout basically the entire main floor. From scheduling to job completion, we could not be happier. Their attention to detail was what really impressed. Floor, base molding, trim work-all better than new construction! I will hire again."

"They were on time. Did a wonderful job. My pool was in really rough shape in the house that I bought they were able to fix everything from plumbing to concrete repair and painting. Would definitely hire again."

"Brandon did an excellent job. He was very pleasant and professional. I hope to use him to steam clean and seal my tile."

"We hired Master Remodel & Construction after our master bathroom, kitchen and garage suffered major water damage after an interior flood caused by an overflowing toilet. Brian Inkley (owner) and Jacob Quick (project manager) have a team of dedicated, talented professionals. They did a superb job in restoring our damaged house. They are a busy team of workers who kept us appraised of their availability for the various stages of our restoration. For the repairs that they didn't do themselves they had excellent recommendations for the professionals we needed such as the carpet installation, closet system installation, kitchen cabinets and the refinishing of our hardwood floors. They seem to be in demand, working at several projects at the same time but we always felt that we were their top priority. Jacob worked with our homeowners insurance adjuster to be sure that the funds allocated for our losses were enough to complete our projects. We recommend Master Remodel & Construction with pleasure."

"Okay, so earlier this week I was angry with you empire for a couple reasons. But as I'll explain below, you've really come a long way to rectify and impress me with your customer service. Here's what happened. A few weeks ago I purchased Cool Breeze carpet for my whole house to go over the tiles that are currently in place in every room and Northbrook Terrace vinyl plank flooring to go over tiles in kitchen, dining room, and butlers pantry. Install date 7/19 arrives and the install team lead by Juan arrives (very nice, professional and knowledgeable) they do the walk through and inform us that the carpet can't be laid over tiles, it's the wrong type. You can imagine our frustration, our salesman completely screwed up. $11,000 is a big screw up. Juan was trying hard to make it right, but he couldn't, he wanted to at least put down the vinyl but alas he didn't have the right transition moulding to do that without carpeting. But dude was really trying! So, by this point I'm totally ticked, salesmen are supposed to know their products! Needless to say at this point my house is in complete disarray as I'm ready for flooring, I'm upset and now don't know what my options are. So I get a hold of the salesman who is going to come back out to my house Monday evening and show me products that will work over my tile floors and try to save the sale. He shows up and is of course apologetic, he's a nice person so I try to make the best of the situation and let him show me the products; we find one that is suitable sign the paperwork and find out that now I'm looking at weeks before I can get an install which has just got me beyond depressed because now I have to live with my house essentially torn apart and in chaos because what's the point in unpacking everything that I've put away in order to prepare it for install and do twice the work? So before he leaves he gives me the customer service managers phone number for the area John Merrell, so I call him the next day which was Tuesday the 20th and leave him a voicemail he calls me back within the hour and immediately starts to try to make everything right. Boy howdy did he, this man went above and beyond to make it right! Suffice to say my new flooring guaranteed to work in my house is getting installed tomorrow. Talk about customer service! I am very impressed on how empire took a negative and turned it into a positive. They saved me money to boot! So, that being said I'm impressed. The reason I initially picked empire was because the products are made in America and are mostly all recycled or have a lot of recycled product in them, but the reason I chose to stay with empire after the debacle of the wrong product was their outstanding customer service."

We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer’s needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.\n