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"I am amending my review after subsequent contact with Basement Systems. Ultimately I am satisfied with the work they finally did, Kathy from the office is very sweet and the work done by Dale was ultimately done although there was much confusion since I was never called or emailed to let me know that the work was complete (it is a weekend property and we were not present- which makes it challenging to schedule with providers). I do wish they did a better job with communication since this was the main issue (not hearing from them when they were not able to come for an appt or not hearing that they were coming to do the job!) I will say that despite my frustration, I do think the work was done well, Dale assessed another concern or ours unrelated to this job, and will be coming back to further assess and provide an estimate if need be, and Dale even closed a garage door that was left open by another service provider which was much appreciated. So I certainly would do business with them again and am pleased with the final outcome. But for the sake of completion, below is my original review.  

Prior review:
Was initially very pleased with prompt initial response and visit from Dale for free estimate. He came on 9/16 as scheduled, was very likable, friendly and informative and spent much of time surveying house and property and providing recommendations as to how to best address leak in basement and buried drainage pipes on the property of our newly purchased home. Was told he would email estimate within week. Dale made such a good impression that I was surprised that I did not receive the estimate within a week. I called 2 weeks later to remind them to provide estimate which should have been my first clue that things would not proceed smoothly.
Had difficulty getting work scheduled which was to be approx 4 hours of labor for 2 men. Not totally their fault as we are weekenders and could only be there for thurs/friday/saturday dates, so I can appreciate that scheduling might be difficult, but still frustrated that work was scheduled for a friday 2 months later. Was called a few hours before appt and told that someone was sick and they could not do job. Was not called back when I asked to reschedule. When I finally reached Kathy who works in the office was told that Dale would come personally the following Monday and do the work himself. Needless to say he never did and I never heard from anyone from the company since then. Wasted nearly 3 months of our time and left at square one. Thanks for nothing. Extremely disappointed with lack of professionalism and surprised that this company has such high ratings."

"I hired Antonio to refinish the concrete foundation of my house. He also repaired a Blue stone patio. The quality of the work was amazing. He is a pro that is clearly great at his expertise. I would highly recommend Roger Landscaping & Concrete."

"The gentleman who came to my home were absolutely great! Explained everything and made sure I was happy with the work every step of the way. I was nervous in the beginning but my fear subsided after Robert Charlesworth, Marcelo largo, Isaiah belcher and Johnathon Lopez made for a great experience. The attention to detail and dust control, tapping off areas they felt I wouldn’t want getting dusty exceeded my expectations! Thank you for your hard work and kindness. Trucks looked awesome new as well as tools and equipment. Great job guys!!"

"Alex was amazing!! We had a crack in our foundation that another company attempted to repair numerous times. We were fortunate enough to hear about ProSeal and I am happy to report not only did Alex repair the crack to near perfection but the work was done timely, neatly and his customer service skills are top notch. I would HIGHLY recommend ProSeal for all of your foundation needs."

"The crew was punctual, respectful, and kept the work area clean. Very satisfied with the results"

"We had cracks in the dyed mortar of the bricks above our garage. Grady took the time to match the color, even with the color having aged 10 years, and you would not even be able to tell that there was new mortar. If your project is anything like ours, you will not be disappointed."

"I have nothing but great things to say about Serena and her crew. Serena is very knowledgable about her craft, is prompt, friendly, and always willing to answer any question you may have. Staats Masonry does exceptional work - our foundation looks brand new, and our patio is beautiful. Was a great experience from start to finish and I wouldn't hesitate to hire them again! :) In fact, I wish I could call them for all of my home projects!"

"tThe crew arrived on time and completed the work as scheduled. The job appears to be very professional. They spent time with us afterwards to explain what they found and how it was rectified. Since the issue was intermittent leaks we do not have absolute proof that the the issues has been fixed but have had no issues since the repair was done.
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"Marcos and his team did a wonderful job repairing our stone porch which had been damaged in a storm. While the estimate was on the higher end of the quotes I received, the quality of the work was outstanding. They had to deconstruct and reassemble/regrade part of our stone porch. The project timelines were clearly communicated and the work was done exactly as described. Since then, I've reached out to Marcos on two other projects.....I would absolutely recommend Marcos and his team."

"Ryan was extremely helpful and professional. I would highly recommend him to anyone that needs any work done around the house. He’s honest and the price was fair. Would definitely hire again."