Get matched with top pipe repairers in Andover, MA

Hello! We’re a father-and-daughter plumbing team dedicated to providing honest, reliable, and high-quality plumbing services. With years of hands-on experience passed down through our family, we take pride in treating every home and business as if it were our own.\n\nFrom small repairs and fixture installations to water heaters, drain systems, remodels, and new construction, we’re committed to doing the job right the first time. We believe in clear communication, fair pricing, and dependable service you can trust.\n\nAs a family-owned business, building lasting relationships with our customers is just as important as the work we do. We appreciate every opportunity to serve our community and look forward to helping with all your plumbing needs.

"Chris was absolutely excellent. He provided friendly and professional service in a timely manner as well! He came to install a circulator pump on our boiler and will definitely be calling him again for all our future plumbing needs. 5stars all the way!"

"From consultation to finish, Jane and Brandon were very helpful and persistent on their job. Tite they installed are still looking new after 6 years."

"I purchased a special offer through angie's list for faucet installation. Chris was quick to respond via email and we set up at time over the phone for the following week. Mike arrived on time and did a great job (finally my sink faucet doesnt leak out the base!!!!). A piece of piping was necessary to install the new faucet and mike was able to have it readily available to complete the job without having to come back. I'll definitely use them again in the future (now i have to get the matching bathtub fixtures!!)
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"Fantastic! Joseph was able to fix valve in shower wall without taking down tile wall after a previous plumber was unable to do it. Job cost 1/4 what it would have and was done in 2 hours rather than multiple days. Very experienced, honest and responsive."

"We needed it done ASAP. Three other companies either could not do it for at least a month or did not return our call. The Siding Guy responded to our phone call within the hour and came out to evaluate the job within 2 hours. He had wood delivered by a local lumber yard the following day and called that evening to say to expect them at our house at 7:00 A.M. the next morning. True to their word they were there on time (several minutes early actually) and they worked throughout the day and completed the job. The entire crew was friendly, courteous and professional. They did an excellent job--. we are very pleased with the 'final product'. Truthfully we did not look too much into price so I cannot comment on how competitive their price was. It wasn't cheap but was no doubt in the ballpark with other local contractors. Because we were having difficulty finding someone to do this "small job", when they said they could squeeze it into their schedule (and their price was within the range we anticipated) we just said, "Do it". We are not disappointed with that decision."

"After the tech finished with the boiler I called his attention to a suspicious accumulation of blue copper deposit on one of our heating zone pipes above the boiler. Because the boiler had been installed only two years earlier it didn't seem right.  The problem was traced to the hot water pipe coming from the water heater:  a pinhole leak in that pipe traveled back down the inside of the foam insulating jacket to drip onto the heating zone pipe below and leave the deposit.
The tech cut the pipe at the site of the leak and "sweated" a short patch in place to stop the leak and fix the problem in a short time.
This unscheduled repair was timely and effective.  That's where the extra $280 above the Angie's price came from.
I am clearly too old.  I have lost track of what plumbing work costs in 2013-14 (and unfortunately needs to cost to run an effective plumbing company).  Note: My N/A on price, above, refers to the boiler cleaning charge only.  The actual total was the $350 shown.

Note: I've edited this review to correct the original price shown.   The added work cost $280 not the $230 I  entered from memory."

"So Many Problems!! (though they tried hard to resolve them) Do NOT make the mistake we did and let them talk you out of pulling a permit. The work by this contractor should definitely be inspected. MA Design quoted a low price, used cheap (Home Depot grade) materials, and relied on workers with limited English skills. Plumbing and carpentry were problematic, seemingly due to inadequate training for some workers, spotty communication and quality control from supervisors, and some sloppy attention to detail. We should add that our foreman, John L, and the workmen were willing enough to fix problems after we discovered them, though we had to pay for time and materials when we found MA Design’s quality standards to be unacceptable. The end result of the bathroom remodeling seems OK and we hope that no more nasty surprises turn up in the future. The two supervisors are generally courteous and anxious to please, but poor communication with their workers and sometimes with us seemed to be typical for this contractor. Here are specific examples of our problems: PLUMBING 1. The plumber (apparently not licensed) installed the wrong shower controller in the wall, tiled over the wall, then tried to hide this mistake by sticking on the control handle taken from the shower controller we had specified. Of course, the controller did not work properly and we discovered what had happened by poking through the unused shower parts and calling the manufacturer. To correct this error, MA Design had to cut a hole in the plaster wall of our hallway. MA Design did repair the plaster but now we have an additional painting job because of their mistake. 2. We also discovered that their “plumber” tried to attach the tub spigot to flexible PEX tubing rather than to a solid copper pipe anchored to a stud in the wall. The spigot worked loose in just a few days. No qualified plumber would have made such a rookie mistake. Repairing this error also required the hole in our hallway wall. Clearly, no qualified supervisor inspected the plumbing before the tile went up in the shower enclosure. 3. Just 2 months after MA Design wrapped up the work, we found a serious water leak coming from the ceiling below the remodeled bathroom. This ruined the ceiling and of course ruined the paint job we had just completed in the room below the leak. To their credit, the supervisor quickly came out, cut a hole in the ceiling, and replaced a flawed PEX tubing fitting with a quick-apply fitting to stop the leak. MA Design then cut away large sections of water-damaged ceiling in two rooms, let things dry out for a few weeks, and applied mold-kill spray to address the mold that had formed. It seems that a fitting on the PEX tubing was not properly crimped. This reinforced our belief that the MA Design workers doing plumbing on our job were not well qualified and that MA Design did not choose to or did not know how to inspect work adequately. Several weeks later, MA Design eventually had the joint repaired by a licensed plumber and repaired the holes in the ceiling. 4. The shower enclosure tiling was done OK for the most part but we found holes in the grout around some tiles. We suspect that the grout job was substandard for another reason: the grout sealing the tub to the floor is cracking and flaking after only 2 months. CARPENTRY 5. We replaced the bathroom window with a safety glass window but MA Design replaced the prior window trim and window sill with lesser quality trim and no window sill whatsoever. This was a complete mismatch with the rest of the house. MA Design quoted use of “standard” trim. If MA Design’s estimate assumed replacing trim with something so obviously out of place with the rest of the house, this should have been clearly stated in the quote. We ended up paying to rip out their trim and replace with trim that matched the rest of the house. In fact, the lumberyard’s “standard” trim exactly matched the trim elsewhere in the house so we felt that MA Contracting’s use of “standard” to describe their materials was deceptive. 6. They also installed a new window in an adjacent room. They made the exterior windowsill out of a very knotty piece of pine, inviting future rot. Even worse, no drip edge was cut into the underside of the sill, which could lead to water wicking under the sill and getting into the exterior siding. No well qualified carpenter would have made a mistake like that. PAINTING 7. MA Design did very little painting for us, just some primer application after drywall installation. Still, the workman on our job made a rookie mistake. He applied primer to a repaired ceiling with a rough wall roller and then applied primer to the doorway trim with that same roller rather than with a brush or smooth roller. The result: the formerly smooth doorway trim now had a rough, thick layer of paint that looked and felt awful. It took us 2 hours of sanding to restore the doorway trim to a smooth surface. This experience reinforced our general impression that many, if not most, MA Design workmen are not properly skilled or trained for the work they are doing. COORDINATION & COMMUNICATION 8. We agreed at the outset which fixtures were to be bought by MA Design and which by us, but MA Design sometimes bought the wrong items, which resulted in confusion and delays. In many cases, we ended up buying the needed fixtures ourselves just to keep the project moving. 9. On at least 10 days, workers were expected but none showed up and MA Design did not call to inform us of this in advance."

"We were offered a few options, from bare bones, to top of the line. We went with middle of the road, and looks great. Used the paint we had and cleaned up the old plaster walls nicely."

"Highly recommend them. Every step along way was positive! Bill responded immediately to calls, very helpful with questions and reachable by Cell for follow-up. Arrived on time and very professional. We had a plumbing drainage problem; one plumber had visited and felt our exterior drain pipe may have been cracked just outside foundation. Once Callahan excavated the ground open, pipe was not cracked by foundation. Bill showed us one joint to be repaired/adjusted and suggested us hiring a drain cleaning company anticipating tree roots. (Next we hired drain company who got through backup and along with video, found tree roots got through seam but thankfully no cracks in pipe.) With the joint adjusted, we can better monitor if future backup. During project Callahan also secured plywood over area to protect from rain; locked area was not accessible to public. When we called to schedule completion, in spite of us being a small job - again Callahan was available quickly to return. During second visit and refilling, they went above and beyond in also removing and disposing some scraps that were in ground. Thanks again! Highly recommend their services!
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