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"# Vendor Review: Santacruz Construction **Review Date:** January 16, 2025 ## Executive Summary Santacruz Construction has demonstrated exceptional performance across two significant residential projects: a Trex deck installation and a complete window replacement. The company has consistently delivered high-quality work while maintaining competitive pricing and excellent customer service. ## Project Details ### Project 1: Trex Deck Installation **Scope of Work:** - Complete backyard clearing and preparation - Installation of raised Trex deck - Site cleanup and restoration **Performance Highlights:** - Completed complex installation within one week despite challenging conditions - Successfully navigated difficult access (120-foot narrow pathway) - Provided structural reinforcement for deck stability - Maintained excellent site management and cleanup - Demonstrated professional coordination with neighboring construction projects - Effectively managed unexpected municipal interference (sidewalk construction) **Notable Strengths:** - Excellent project management in challenging conditions - Professional conflict resolution with concurrent construction projects - Strong attention to site cleanliness and neighbor relations ### Project 2: Window Replacement **Scope of Work:** - Complete replacement of multiple windows - Repair of rotted window sills - Full window painting - Additional door painting (value-added service) **Performance Highlights:** - Comprehensive window system rehabilitation - High-quality carpentry work on damaged sills - Professional painting finish - Provided additional services (door painting) at no extra cost - Maintained competitive pricing ## Key Strengths 1. **Project Management** - Efficient timeline management - Excellent problem-solving capabilities - Strong coordination with external stakeholders 2. **Quality of Work** - Comprehensive approach to construction needs - Attention to structural integrity - High-quality finishing work 3. **Customer Service** - Responsive to additional requests - Professional and diplomatic communication - Strong commitment to customer satisfaction 4. **Value** - Competitive pricing - Willingness to provide additional services - No hidden costs or unexpected charges ## Overall Assessment Santacruz Construction, under the leadership of owner Pete, has proven to be an exceptional contractor. The company consistently delivers high-quality work while maintaining professional standards and reasonable pricing. Their ability to handle complex situations, manage multiple stakeholders, and provide additional value makes them a highly recommended vendor for residential construction projects. **Recommendation:** Highly recommended for future projects. Consider for preferred vendor status. **Rating:** ★★★★★ (5/5)"

"Excellent work"

"Aleck and his workers just completed a job that involved repairs, woodwork, staining, installing ceiling fans, painting, and more. They even helped me hang playset equipment! I can't say enough good things about their work and their work ethic. They went over and above on each item they tackled, troubleshooting until they had it just right. They arrived every day on time, were very nice, and did excellent work. Highly recommend!!"

"It was great!"

"Went very well and I look forward to using George again!"

"Everything was great. Very thorough."

"Trinity Construction came out and gave general advice and options for my roof problems (regardless of whether they got my business). They were also the only company that would check for hurricane straps, something I thought made sense since the roof would be opened to the rafters. They stripped off the old leaking metal roof and slats, and then installed OSB decking and quality asphalt shingles with continuous roof vents. The crews were hard working and diligent, answering any questions we had. This was a large roof (area like for 2 houses), and they got the re-build & re-roof done in 2 days. Very impressive. I have had weeks of off and on heavy rain storms since, and the new roof is performing flawlessly. All this and a warranty too."