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"Having dealt with this company on 2 occassions, 2022 and 2023, the customer service was somewhat lacking. In 2022 we had the awning fabric replaced due to wear. We were told the fabric was in stock but it took many weeks and repeated phone calls. We understand that 2022 was year for supply chain issues. This year we had an issue with the wind sensor. The awning would only stay out for approximately 30 minutes and then retract. Made several calls over a 2-plus month period and only 2 were answered. We were advised that the batteries may need to be replaced. After several attempts by my husband to take off the cover I called the company and spoke to Julie and advised that my husband and I are both elderly and we could not get the cover off. Julie said she would come out and see what the problem was. She never showed and calls have not been returned. I had to rely on another handyman to remove the cover so the batteries could be replaced. I an sorry to say that we would not recommend this company."

"great service"

"I have been using the team at home breakthrough for years. At this point they fully remodeled my basement including adding a new bathroom/wet bar. As well as a huge overhaul of my main floor bath and laundry room. The quality of their work is outstanding. I also love their quote structure. They start with a labor number and give you an idea of what materials will cost but it’s essentially a chose your own adventure on how high end you want to go on features etc and they are very helpful to guide you on the way as well as have great experts to point you to on cabinets, fixtures, tile, countertops etc to help you achieve your vision. Look forward to having them back for my next project!"

"Firebelly Renovations began work in our home in January of 2018 for substantial restructuring of our master bath, kitchen, and creation of a mudroom/pantry that took space from the garage and extended the kitchen. The contract stipulated that it would take 60 calendar days. Our expectations were for the project to be completed in April, at the latest, given change orders and construction delays. Firebelly did not complete their work until November, 2018 -- TEN MONTHS LATER!! We ended up hiring a third- party contractor to complete remaining punch list items, as we had difficulty getting Firebelly to return. While we have a kitchen and bathroom that is substantially complete and we are now enjoying, getting to this point was a huge life disruption that took nearly a year. As the months dragged on, we observed questionable commitment to the work product, unreliable business practices, and poor project management. Examples follow: QUESTIONABLE COMMITMENT TO QUALITY WORK -The new flexible vent pipe they installed through the roof for our new dryer was so flawed in design and installation that it collapsed creating a water trap for the humid air (see photo). -Firebelly installed closet doors that block the full use of our new Elfa closet system. Drawers will not fully open (see photo). -In several areas, new walls are not straight, corners deviate from 90 degrees requiring modification to shelving that will be installed in the space, and drywall compound/tape and paint were applied in a sloppy manner (see photos). -Caulking in the kitchen and bathroom has already cracked (less than six months), the toilet has leaked, the shower has leaked, the vessel sinks in the bathroom are not securely fastened in place, the bathroom live-edge vanities have started to sag and need to be re-supported to their installed level (see photo). UNRELIABLE BUSINESS PRACTICES -Firebelly failed to pay a subcontractor plumber, resulting in a lien being placed on our home. We have requested paperwork to settle the matter with the plumber, but Firebelly has not provided it. -Change orders were started and sometimes completed prior to receiving our written approval, a contract stipulation. -They often cut short their 8am to 4pm work day. There were instances of Firebelly excusing themselves from our project for an entire week, giving reasons that did not sound credible. They lied to us about a family vacation in July (that delayed our project another week). We later found out that this was really an excuse for the owner to work on other projects. POOR PROJECT MANAGEMENT -Firebelly made numerous miscalculations on the quantity of product needed. For example, bathroom floor tiling required three separate trips to the store, each time to order more based upon their calculations. Yet, when we returned in August from an overseas trip, we were informed that the tile design was not completed as planned as they did not have enough tile!! -Based on their calculations, we over purchased special-order tile and could not return it, costing us over $200. Another tile store had to make an exception to their return policy because we had exceeded their six-month limit for returns - otherwise, this would have cost us several hundred dollars. -Items, such as kitchen appliances, cabinets, tile, etc., were ordered so they would be available when needed and sat in our living room and garage for months until Firebelly made enough progress to install them. -Subcontractors were hired only as the project proceeded, introducing delays and resulting in variations in cost. Many more frustrations and observations could be listed. This was an ordeal that overtook our lives for the better part of year. We began to wonder if Firebelly had ever done a job of this size before as they did not appear to have the staff or the systems in place to address the challenges of this job. We would not recommend Firebelly for any substantial home renovation."

"First experience with Renovations by Ed; a fantastic first experience. Professional, wonderful craftsmanship. He and his contractors hav given me a great sense of trust for future work."

"Successful project completed"

"Ali arrived promptly every day. He worked meticulously to clean and regrout 2 bathrooms, and at the end of each day he cleaned up the areas he was working on. Very knowledgeable about stone. I will use his services again!"

"American Custom Contractors did an outstanding job replacing the roof, woodwork, trim, and gutters on our historic 1910 home. The ACC work crews, including carpenters, roofers, and gutter specialists, were highly skilled and experienced. Yanni Agouridis, our project consultant, was extremely helpful in working out the details of the engagement at the outset. Blase Skully, project supervisor and quality assurance manager, was always available to answer many questions and provide advice as we refined the scope of work and the project progressed. He made sure they delivered exactly what we were seeking to accomplish. Blase was also sensitive to ensuring that the historic look of the house was maintained and enhanced by the materials they used and the work they did. The result is beautiful. We get many complements on our new roof and gutters. We highly recommend American Custom Contractors."