Get matched with top chimney cap installers and replacers in Auburn, MA

"I signed a contract with North American Chimney on February 1st. I was provided an estimate on the spot and was happy to get a project started. The first appointment was canceled due to a blizzard. On the rescheduled date, I notified the receptionist there was snow and ice on the roof, and was told, “we work in these conditions all the time”. The installer arrived, and said it was too icy. I was fine, and rescheduled. On the third attempt, I again called and said, it seemed “icy to me”. The receptionist said they would make the decision when they arrived. Upon arrival, the installer said it was dangerous and he would prefer to reschedule. I agreed. He called the owner in front of me, and said, “the owner does not want us on the roof”. This was an outright lie. It was the installer’s decision. When he hung up the phone, I inquired why he did that. “It’s just easier that way to say it was you”. On the fourth attempt, the chase cover, and two caps were installed. The roof was clear, but it was bitterly cold. I asked if that would prevent any caulk from curing; “we work in all type of weather”. I thought it was finally done. Two days later, the garage was flooded with a white, milky water. I collected nearly four gallons of water in buckets. When I called, I was told the installer said I had another issue on the roof and that was the problem. I said, it is definitely your issue. After some back and forth, I was able to get an appointment. When the installer arrived, he was rude and accusatory. That was, until he saw the collection of white water, and when I pointed to the two flues in the garage, and sunlight was visibly shining in. The appointment was clearly tense, and I was glad when they were done. Following the replacement of the roof, there was a downpour with wind, and leak appeared on the ceiling upstairs. At first, the obvious culprit was the roofer. That was, until I got up and inspected the quality of the chase cover/cap installation. (see attached pictures). After several hours, we proved the roof was not the issue, and I called North American Chimney. The receptionist said she would pull the paperwork and get back to me. I told her, the original installer made me uncomfortable and I wanted someone else from the company to correct the problem. She agreed. The next day, I was told by receptionist, the owner said the original installer would have to repair the situation. As was communicated to me “I had no alternative then to give him the option to fix it”. Two days, later, with no further communication, not even to schedule the original installer, I called and indicated I would take care of this myself. It is very unfortunate that with this company, the word of the customer has no value. I’ve had to defend myself that issues the installer left truly existed, and also, I’m told that I have no alternative but to have an installer come to my house and generate a tense situation. At no time did the owner reach out and try to resolve the situation. See the pictures. This is what $3000 of materials and installation looks like, and now I’m left to deal with it. And by the way, the website’s primary screen says, “Honesty, integrity, and Reliable Service with a 100% Money Back Guarantee”. I wonder if that will happen."

"They came the next day to check out the problem, then came back 2 days later and fixed it. They were very prompt and professional. The other place we used to install the chimney caps used cables that rusted out and broke. MetroWest replaced the cable with stainless steel cables, which shouldn't ever rust."

"Excellent! We were quoted a much higher price but once we removed the wall and they had access to the area they were going to be working in, we learned that they could use our original pipe that connected our furnace to the chimney. All they needed to do was install the liner and this saved us several hundred dollars! They left the area as clean as it was when they arrived and were very professional throughout the entire process. I wouldn't hesitate to use them again and I highly recommend Boxford Chimney Sweep!"

"Excellent - they always keep everything neat, put out drop cloths etc."

"Spent around $2500 to fix leaking chimney and it is still leaking. Company is not returning inquires. Additionally, we got a quote and told them we wanted to move forward. Waited longer for appointment than initially indicated. Then was told they would have to bring in a lift because of difficult chimney position. That increased cost a lot. As Winter was approaching we gave the go ahead. Jim the owner came with a helper. Jim never got up on the roof. The leak persists and Jim is not calling back"

"Sorry, this will take awhile to read. I am not a happy customer. I guess the job was subcontracted to Melani Construction, Inc. The job started a day late (after I took the day off from work) because the van assigned to my job "broke down". The materials were delivered on the day the job was supposed to start, 11/10/2020, which, to me, should have been delivered the day before the job is to start. I was told by Chris that it is a two day job. It turned into a week with a couple days of rain and having to clean up the mess afterwards. I had the top roof shingled and had an "L" shape lower rubber roof replaced. This will take too long to write out so I will just make a list of what the roofers messed up on. 1. They were a day late. 2. Top roof seemed to go ok at first, they put up a screen to cover the side of the house and to catch debris. Before long, the screen came down, shoveled the old roofing material onto my driveway, plants, and bushes, aluminum flashing and plastic wrap from the shingle packages wrapped around my electrical wires coming into my house. 3. ALL my gutters has (had) metal leaf guards, there were none after they cleaned up their mess, they threw them out, too. I told Chris this and he said that only one side had the gutter guards. I said every gutter had them. He looked at me like I was lying, but said he would replace them and to give him a week or two. 4. This was a two day job that turned into a week plus. 5. When shoveling off the debris, some material hit the siding and scuffed it. 6. On the rubber roof, I saw that something was underneath. Chris took a look and said it was a pebble and he was able to push it down and into the Styrofoam, that it wasn't a nail or screw. The roofers should not have left it like that. 7. The roofers should have put rags into the downspouts of the gutters, instead, they used a leaf blower to clean off the roof after sweeping the bulk off the side, and clogged at least three spouts, one of which goes down directly into a pipe in the ground then runs under the back yard to drain. 8. Some damage to plants/bushes and will take the next couple springs to clean everything out that the roofers blew into my gardens. 9. The roofers threw the empty cans of soda onto the ground instead of leaving them on the pic nic table making it look more sloppier than it already did. I have many more pics to share if anyone needs them please email me at tracydwb@aol.com I do customer service at one of my jobs. My boss would be appalled if I left my station sloppy like this company did and treated my customers the way I was treated here. How embarrassing. This company has been paid in full. Let's see if I have any leaks and how long it takes to get ALL the gutter guards replaced."

"They were very friendly and polite. They do A+ work and the wood stove insert we purchased from them works and looks great. I would definitely recommend them."

"Work was done to my satisfaction."

"JS Roofing has come through to assist my needs on multiple occasions. Their team provides quality work with immediate response. Excellent customer service dedicated to serve until the job is complete."

Our goal is to prevent carbon monoxide intrusion, water damage, chimney fires, improve home heating efficiency and poor indoor air quality by keeping your chimney and vents free and clear of any flow restrictions such as animal debris, deteriorating flues or soot and creosote build-up by thoroughly sweeping, inspecting and if necessary repairing your chimney or vent.\n