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"BA Klaene and Son went above and beyond to ensure that the foundation repair on our older home (100+ years old) was done in a thorough and professional manner. The job ended up being a little more complex than anticipated and they did more work than originally contracted for to ensure the longevity of the repair. They did not charge additional for the extra work and time and were the ultimate professionals during the entire process."

"Matt is very knowledgeable and professional. He knew exactly what to do and went right to work. He even took the time to show me the correct way to use it, since I’ve never had one before. Very considerate and answered all my questions."

"Work went well and I'll ise them again"

"I had a few feet of gutter on the rear of my garage that was pulling away from the roof and drooping. I called a roofing company and they gave me an estimate for replacing the entire gutter (the whole back of my house and garage $1500.00)) :-( . Called several others who didn't do repairs. Called Cincinnati Gutter and they were willing to repair the gutter. They did a very good job and answered ALL my questions :-) for a very reasonable price. I would definitely use them again."

"Quick to set up appointment, sent reminders via text and email. Gentleman showed up, cleaned ducts. Quick and efficient."

"Did a thorough job, suggested easier method to get good results."

"My husband requested a quote and had to follow up with them 2 times before they even returned his call. We finally scheduled an appointment for them to come out to put together a quote for the project. The appointment was scheduled for 6:30 am and he didn't show up until almost 7 am. Said he would have a quote back to us within a week and that was the last we heard from them. My husband called them back twice to follow up and they never returned his calls."

"DO NOT HIRE! Terrible. Regret. Anger. These are the best 3 words to describe Stanley Steemer. I just finished remodeling my entire home. Kitchen included. PLEASE NOTE: I do not, and no one lives in this house yet. We are not renting it out nor do we plan to. We were just about to move in once I finished all the remodeling. Also, I did not hire any third-party contractors, I did all the work myself. I decided, since I just finished major remodeling, it would be a good idea to have my air ducts cleaned, as we would soon be moving in with a newborn. I thought I was hiring the best and most professional company. Unfortunately, I wish I could rewind the clock and never have called Stanley Steemers. To finish the remodel I purchased all new appliances for my kitchen. I had just put them into place and removed the plastic protective covers prior to calling Stanley. I haven't even plugged them in yet! Again, no one lives in the home, and I just finished remodeling. This was the last step to being able to move in with my family. I called Stanley to finally finish my remodel and start moving in. Their technicians came on September 17 2021 to clean my air ducts. They wrapped up and headed out. I then walked around to check the air ducts and the job they did. That's when I noticed a large dent on the front of my refrigerator. My brand new refrigerator! That I just put into place and haven't even plugged in or taken the plastic from inside out yet! They lost control of their whip hose and the connection of their whip hose and air hose wacked into the front of my refrigerator. Which they state IS possible but their technicians are ‘adamant’ this didn’t happen. From where the impact happened there is a scratch that goes from the dent straight to the air duct next to the fridge. Like an arrow! After I noticed this I continued to check my home. And to top it off they didn't even finish cleaning all my air ducts. (The same ‘trustworthy’ techs that claim the damage didn’t happen) They forgot one. So $450 for a dented scratched BRAND NEW fridge and a job not complete. I was upset, to say the least. I am just now writing this complaint because I have been trying to work it out with Stanley. I first called them immediately after their technicians left. They filed the complaint, and then I was contacted by someone else. I submitted the photos of the damage and told them what happen. They told me their technicians denied the damage. Of course, they would! They didn't even finish the job they were hired to do, why would they be honest about that! I was not happy with their answer and requested their manager, who came to inspect the home and the damage. I presented all the evidence to them and they took it back to submit to their higher-ups. I was just now contacted by someone else at Stanley, on October 4, 2021, not a manager or anyone of importance, just a messenger to inform me that they do not believe they caused the damage and are denying it. They stated they do not use any equipment that could cause a dent like that. (but remember, they said it was POSSIBLE for the tech to lose control of their equipment and cause the damage, just unlikely) When I asked about the metal connection between their whip hose and air compressor hose I was pretty much ignored. I don't think they expected me to bring that up. More dishonesty! I was offered ‘$100’ to essentially buy my silence. I refused to be bought. To top it off, one of their managers in the midst of this month-long back and forth told me to call their Complaint Hotline…. Thanks."