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"They were a little bit slow in responding for my request. They were very professional."

"I cannot thank enough the owner, front office personnel, and employees of this most professional business I have ever dealt with. Most other businesses have put me on hold, worked on their time, charged a service fee just for coming out, neglected to follow up with how satisfying their product and their installation/fix worked for us. As I was purchasing my home, Walter Brown's inspector did not hold back, explained in details as long as it took all my options for what would work within my parameters. From there, they sent out a crew that worked nearly around the clock to ensure all was taken care of without delay. Within a few weeks, they came out to reinspect and ensure everything is holding up and working the way it is suppose to. Whenever I call, day/night Ms. Sarah Edwards answers without hesitation with an uplifting and positive attitude that no matter the situation, she will prioritize it urgent to take care of. They have sent out a team on their dime, to help seal parts of the roof and chimney that were not necessarily under their original contract to handle and even fixed things from the inside to give my family the most assuring home preventive measures were taken and would last for as long as we own the home. A couple of days ago, after a few weeks of strong gusts of wind, the owner himself, Matt, came out to fully inspect, find the plausible cause, and stayed to fix the damage caused by mother nature's force impaling a branch thru a softer part of the roof. Neither Matt nor Ms. Edwards hesitated for one second in the fact that the rest of their teams were tied up, and came out immediately per what my employment schedule allowed for. As stated previously, I highly recommend not to overlook this company when it comes to work that they verbally state they will handle, and on time; they back up the talk with the most professional personnel and satisfying results. None of them have ever mentioned nor even tried to add any additional hidden, mysterious, or additional charges, and were more than willing to see things are done right the first time."

"This is a follow up on a review made previously.  H&N was quite upset with our B rating.  In their response to our review they indicated that they would contact us and make things right.  (that was my interpretation of their response).  In my initial review I said that the installation of the windows was unsatisfactory because the trim partially (1/3) covered two electrical outlets and ruined the esthetics of the job.  I did not mention that the extensive trim was not finished and we were left with a bare wood surface.  H&N did indeed call us and my wife mentioned the lack of a protective polyurethane  coat.  A man did come out and coated the window trim, unfortunately that coat dried leaving a very rough coat with excess polyurethane in the  4 decorative grooves of the trim.  While we alerted H&N of this,the problem was not really acknowledged or remedied.  I did a lot of research on how polyurethane needs to be correctly applied and it is a long and tedious process of applying 4 coats of polyurethane wiping excess finish off and then sanding the finish for each coat.  I am not a stupid person (as they indicated in a phone call to my wife) I would have paid an additional sum to have the windows finished correctly, but H&N never requested additional payment.  Also the overlapping of the trim with the electrical  outlets was again ignored.  Again, I would have paid extra to move the electrical outlets, but they never requested additional payment.  I have bought materials and will finish the windows myself, but I will have to hire someone to move the electrical outlets. 
 
I received a second survey in my e-mail that was not from Angies' list, and I filled it out stating exactly what I said in my Angies review.  I don't know who sent me this survey.  In response to this review, my wife received a phone call from H&N in which the caller said that only a crazy or stupid person would have filled out the such a survey.  My wife was unaware I had received and responded to a second survey so she was very confused.  Unfortunately, I was hospitalized at the time and could not respond as I was very sick. 
I am not writing this review to get H&N to do additional work, in fact they are not welcome in our home and we will pay someone else to complete the job.
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"Designed beautifully installed correctly and in a timely manner. Has remained sturdy over the years. Would not hesitate to use them or recommend them to friends and community."

"Excellent to work with! Professional, reliable, and committed to quality from start to finish. Communication was great, the team was respectful and knowledgeable, and the work exceeded expectations. It’s hard to find companies that truly care about customer satisfaction, but this one definitely does. Highly recommend to anyone looking for dependable and high-quality service!"

"Work included fabrication of custom stainless steel stairway railings - 3 different projects. Absolutely the best craftsmanship and installation. Highly recommend Unique Ironworks & Dev! Picture of first project."

"He completed the job with no problems. They were professional and on time"

"The customer service personnel and the welders were so courteous and professional. They arrived when they said they would be there. There was constant communication with me (the customer).ost of all, the employees are extremely patient. That speaks volumes in today's workforce. Thank you all so much. I look forward to doing business in the near future."

We pride our company on reliability, great communication, integrity, and quality work. We strongly believe in giving our absolute best in all the work we perform. We are experts and will always keep you educated about the work process. We look forward to earning your business.

Craftsman ship and attention to detail\n- features and attention I stairs\n\ntrip charge after job