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"Although we contracted and made an initial payment (1/3) on February 27, by mutual agreement the work began on 13 April 2015 to allow the work-site to dry out from the winter weather.  The contractor made incredible progress in the first two weeks demolishing the old deck & garage porch, pouring footers, raising the frame & putting on the roof.  The first crew was very hard working, here early in the morning, & leaving late in the afternoon (after cleaning up the area each day).  When rain was in the forecast, the crew would ask if they could make up the day on Saturday, which they did.  Everything we saw in the first 2 weeks was consistent with our previous great experience with Fox Creek 2 years earlier when they replaced all our siding, windows & doors. The only problem at that point was that a plain black roof (25 yr) was put on instead of the architectural roof (lifetime warranty) we asked for.  The contractor acknowledged the error and offered to replace the roof at no additional cost.  We had originally only contracted for 2 skylights so we asked if he'd install 2 more at no cost versus replacing the roof and he agreed.  We were told that everything was on schedule to complete the rest of the job in 2 weeks.  We made the second (of 3) payment on April 29 which was when the excavation work below the porch/deck was supposed to begin.  No one showed up to start this work for several days and when they did (it was a different crew from the first), they typically showed up around mid-morning and were gone by mid-afternoon.  We had beautiful weather during this period in which very little work got done.  The contractor claimed they were having trouble getting the supplier to deliver sand and crushed rock.  Since we're located in St. Mary's County which is a bit of a distance from the contractor's home base in Crownsville near Annapolis, they decided to use "local" suppliers & subcontractors (electricians) rather than those they normally use.  We found out later that the sand & gravel supplier was located in Brandywine about 40 miles from here (there are plenty of suppliers right here in the county).  When the sand & gravel finally showed up at 10:00 am one morning about the same time the crew arrived, the crew directed them to the spot they wanted it dumped and then everyone left shortly after that without doing anything.  We knew by then that the job wasn't going to be completed anywhere near the 3 & 1/2 week total time advertised.  The predictable springtime heavy rains started and we were delayed even more.  The week of May 11 was the first week we could see some progress each day.  The end product was beautiful.  A paver retaining wall was put in all around the perimeter below the deck/porch and in between the concrete slab under the porch and the pavered patio area below the deck.  

We couldn't understand why the remaining work on the porch above couldn't go on while the below work was going on.  Wiring had to be put in, and also all the finish work (soffets, gutters, trim work, ceiling made of soffet rolls - looks very nice).  Most of the holdup turned out to be waiting for the "local" electrician to show up.  The electrician (Goudie) wasn't really all that local but was from Waldorf 35 miles up the road.  Our contractor had to threaten, cajole and/or beg Goudie to show up and install wiring so that the finishing work could be done on the porch.  We begged our contractor to get another licensed electrician (there are plenty of good ones right here in the county that we've done business with).  Anyway, once the electrician showed up we had to get them back several more times because they'd forget to do something we'd asked for or they didn't have a part and we'd end up in the same waiting game.  They did end up getting shamed into sending an electrician on Sunday of Memorial Day weekend to put in 2 ceiling outlets they''d forgotten to put in, but we still didn't have any fans or lights to enjoy that weekend, by which time our contractor assured we'd be enjoying the porch.  You don't EVER want to do business with Goudie Electrical.  

To make a long story short, after a lot of nagging to get a lot of loose ends tied up, the work was finally finished and inspected the Thursday (the day) before this past 4th of July weekend.  The porch & deck are absolutely beautiful (we'll attach pictures if we can figure out how to do it - they will speak for themselves).  We got some extras that we asked for like 7" wide Azek boards along the tops of the vinyl railings inside the porch to serve as a counter top for setting drinks or small plates of food or snacks, which we've had a lot of nice compliments about.  They're the perfect height for pulling a barstool up to.  One of the things we didn't get that we expected was a decent landing area at the bottom of our deck stairs.  The crew threw grass seed and straw there.  When we asked about getting some sort of solid landing, they shoveled out the area and threw some leftover crushed rock on it and tamped it down.  When we asked if they were going to finish it (we told them they could use some of the many wall pavers that were left over) they said the wall pavers would require digging too deep. We offered to pick up (and did) some square flat stepping stones from Lowe's which we left for them.  One of the younger fellas who was there one day to meet with the inspector and had no tools just laid the stones down, stomped them down with his feet and let it go at that.  The area was not level and a downpour that evening directed a steady flow of water from the stones across our concrete slab.  We didn't bother asking again, just tore it up last weekend, leveled and tamped it down properly and reinstalled the stepping stones ourselves.

Our sense through this whole experience was that there was nobody in charge.  Besides the first crew that started the project and came later on one day to install all the soffets and gutters, it appeared to be young fellas without any on-site direction or supervision.  They did a lot of good work but there was a lot of unfinished work that we had to call our contractor up to get fixed.  If we lived closer to Annapolis or the DC metro area, this would probably have been a much better experience.  They do good work at a fair price and the owners are very honest people and have the best of intentions.  But they appear to be ill-equipped to do business in St. Mary's, southern Charles or Calvert counties or other more distant locations.  I did mention to the owner that if he wanted to do more business here he needed to do more to establish relationships with truly local suppliers and subcontractors.  Communications also need to be improved all around - with the crews, between the partners, with suppliers, subs and us, the customers.  We had the sense that the crews didn't really enjoy coming here and that we were kind of at the bottom of Fox Creek's list of priorities due to our distance from their home base.  As much as we love the final product and will enjoy it and show it off for a lifetime, we couldn't go through the aggravation again.  We would encourage folks from the Annapolis and metro DC areas who are considering a project like this (or folks who aren't in any kind of a hurry to get a project like this completed in a reasonable amount of time) to give Fox Creek serious consideration.  

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"Great. John Krause was professional, timely and willing to provide advice, even when we weren't going to use him for a task. We do plan to have him back to install new gutters, under-floor insulation and, perhaps, raise the house by a foot. Highly recommended."

"This is the fifth or sixth time we have used JW for home improvement projects, and we have never been disappointed. We started with 'simply' trying to find the source of water damage in our lower-level, and ended up renovating our laundry/storage room and installing new vinyl floors throughout the bulk of the downstairs. From Josh making multiple trips out to ensure the estimate and scope was solid, to Marcos and Israel completing the project from start-to-finish, we are thrilled with the results!"

"Power home replaced the siding, fascia, soffit, gutters, shutters, and door of my home. The crews they sent out for installation were professional and competent. I was concerned about how the gutters would turn out as well as the color combinations. I was always able to call in to the service department with questions and they helped resolve all of my concerns. After the job is complete, they send out a quality assurance person to make sure that the installation was done properly. They answer your questions at that time. The company offers a lifetime warranty, so they will send someone out to correct any problems you have. I was very pleased with the look of the home exterior colors, and the new door. My neighbors have complimented me on the work as well."

At JDH Remodeling, we specialize in enhancing and protecting your home with a comprehensive range of services. As expert roofing contractors, we ensure your roof is robust and reliable. Our gutter services are designed to effectively manage water flow, preventing damage to your home. We also offer siding solutions that not only add aesthetic appeal but also provide essential protection against the elements. Our insulation services improve energy efficiency, enhancing comfort and reducing costs. Additionally, our window installation services bring natural light and style into your home while ensuring durability and performance. Trust JDH Remodeling for quality craftsmanship and exceptional service.

"We had the roof on our 2640 square-foot house replaced with an architectural-style one in Williamsburg Slate, grey tones with subtle red tones. We are very satisfied with the roof. The guttering and fascia repair will be done soon. Emily Rinaldo, the HCR marketing rep. gave a thorough and lengthy (3 hours) presentation on every aspect of the roof. She is personable, professional, and knowledgeable. The well-manned roofing team arrived on the day stated and completed most of the roofing in one day. The roofers had been trained by HCR and were not day-laborers or sub-contractors. They returned early the next morning and completed their work in a couple hours. No unpleasant surprises here! The price below includes guttering and fascia. Financing is available."

At Thunder Bay Roofing, our focus is driven toward one goal: the Customer First Experience from start to finish. We provide customers with:\n\nNo hassle, no pressure sales experience.\nExpert industry knowledge that provides our customers with the information they need.\nClean lines of communication throughout the process and thereafter.\nTop quality products to protect your most important investment.\nAn industry-leading warranty that will protect you for a lifetime.\n

"I would highly recommend the Liberty Roofing and Siding Company and Staff for the Awesome work that was done on my property recently! I Thank GOD for everyone whom was involved with the process especially Mr Peter who explained the job to me! He also answered my questions! The crew came on one day and the next day every thing was complete! I didn’t have clean up behind them! I’m am so HAPPY! My 2020 is looking a little brighter now!!! GOD Bless everyone of you continually!"

"I was very impressed with Sentri Homes - their customer service was excellent. They sent a subcontractor to install some vinyl laminate in my bathroom and he ended up getting glue all over the carpet in our bedroom. The sub ended up ghosting both me and Sentri, leaving me stuck with a ruined carpet. Sentri stuck with me for over a month to get the carpet replaced with the identical original and to get the vinyl job 100% completed. The carpet was a Home Depot exclusive and Sentri handled everything with them. I will be using Sentri for a much bigger renovation I have coming up soon, because I know that they will make sure everything gets done right no matter what problems come up. The vinyl looks great too."

"We worked primarily with Connor, Mike and Jack to have all the windows and doors replaced in our DC row home, as well as having our back doorway turned into a large bay window and former window turned into a doorway (substantial masonry work). We had a lot of questions about the masonry work beforehand, and both Connor and Mike came out to our house multiple times (once with the mason) prior to signing a contract to walk us through the process. Connor and Mike were incredibly patient and helpful as we went back and forth via email over a span of weeks to ensure that we were 100% confident in the products we ended up selecting (Sunrise Restoration windows, ProVia doors). Connor’s communication was consistently exceptional, we would always get a quick response to emails/texts/calls and were regularly updated on the status of our order (delayed due to COVID-19). Connor was even able to provide a long-term financing option at our request. Once the products had arrived, Jack arranged our install dates and set expectations for the work. AWS showed up with a large crew of 10-12 workers who were all respectful, friendly and thoughtful as they maneuvered swiftly throughout our home. Connor and Jack were present to oversee a lot of the work, though the crew needed little direction. The speed at which the team operated was impressive, and the quality of the install did not suffer as a result. Although we had purchased inserts rather than full tear replacements, some of our window frames had deteriorated and AWS replaced the damaged wood frames without hesitation. Given the small size of our home, we weren’t able to get much done while the team was working but luckily my partner and I both had work off during the two install days. During the installation we realized that one of the initial door measurements had been off, and Mike very kindly offered to order a correctly sized replacement door at no cost to us. A couple months after the initial install, Connor and Jack returned when the replacement door was ready and also inspected all the windows and doors to ensure that everything was perfect. I cannot overstate the level of dedication to customer satisfaction we experienced with AWS. As I said, this was not a small job and we could not be happier with the final outcome. Even when unexpected challenges arose along the way, Mike, Connor and Jack put our wants and needs first in determining the appropriate solution. AWS is a truly professional operation, and we’d highly recommend them to our family/friends/anyone considering new windows or doors."