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"Very pleased with my experience and found they were competitive on pricing compared to other estimates."

"Elderly Abuse …. Run I woke up to a leak in my front yard as I headed out of town. My wife called Roto Rooter as she left for work to come give us a quote. They said they only needed someone there to greet them when they arrived. So we had my 85 year old, legally blind, suffering from dementia mother, who lives next door, meet them outside so they could begin with their estimate. They never called us for a quote. Instead he replaced one section of pipe (which was only 4 ft. long), and a shut off valve (which he said was broken but was not) and charged a whopping $6,500. He walked next door and demanded payment from my blind mother. NO APPROVAL WAS GIVEN!!!! NO PHONE CALL WAS MADE!!! My mother, who isn’t mentally with us anymore, gave them her credit card and boom…… $6,500. We didn’t get a new water heater or a new sprinkler system. We got one 4 ft. section of pipe for $6,500 and a shiny new on/off valve which was not needed. That guy new what he was doing. He didn’t call us for a reason. He took one look at my blind old mom with dementia and charged whatever he wanted. He left us an arbitrary bill I could hardly read with little to no specifics. I have attached…. When I called the manager he did return half of the amount. It sounded like we were making progress. I still asked for an itemized receipt so I could see how 4 ft. of pipe and a valve would cost $3,250. If I stayed in town this repair would have cost me a total of $75 dollars in materials. He said he would get that itemized receipt and then has ghosted me ever since. I have reached out on numerous occasions. This company did not have permission to do $6,500 or $3,250 worth of work on my property. They were called for an estimate and took advantage of my elderly, blind, dementia plagued mother to run up a huge bill that no one can explain. They demanded that my mother, who isn’t the homeowner, pay $6,500. My wife waited by her phone all day for an estimate that never came. This is morally and ethically appalling at every level. Just for reference, we had our foundation lifted for $9,000 last year. They dug under the house in several areas and lifted it. This guy wanted about the same for replacing a 4 ft. section of pipe. How is this real????"

"Total professionals!"

"We did a complete remodel of the house. We considered a tear-down, but my wife loves this house so we did a remodel. And let me distinguish between Lowe's and the workers who did the work. The workers did excellent quality workmanship--which is why we gave quality an "A"--and they hated Lowe's too; late getting paid, last-minute scheduling, etc. FYI, I have 17 years in construction lending; I know what a proper estimate should look like and is acceptable by the lending industry. Lowe's has NO clue! 1) NO written estimate for any portion of this job. Their explanation? "We just give you a lump sum figure". For a $200,000 remodel??? They adamantly refused. Finally, after badgering for months I got a slopped-together jumble of undecipherable papers that I doped out some figures. 2) Massive over-charging for interior painting; $20,000 reduced to $5,000 when I complained. 3) Massive over-charging for Hardie-Plank siding; $80,000 for a 2,700 sf home? After I complained, cost was reduced to $45,000. (I must be fair and say the workmen were superior; tear-down the old, put up the new in 10 days, the work was PERFECT!!) 4) Near-custom kitchen cabinets were ordered incorrectly 4 times. And we never did get what we ordered, we finally said screw it, we'll keep what they sent. Redesign of the kitchen layout was not what we asked for. And no adjustment on price. 5) $4,000 for a shower door. Seriously? We chose a different one for $700. 6) We decided to change the flooring material and the guy from Lowe's comes out with two samples and could not quote prices on any of it. What salesman goes out to a client meeting unable to quote prices???? GAH!!!!! A waste of our time. 7) Schedules were not kept, workmen came and went as they pleased with no communication at all. They showed up when it pleased them. BUT...they did good work when they were here. There is just no portion of this project that was done in a professional manner by Lowe's. We would walk through the house with the salesman detailing what we wanted and he took no notes. Wrote nothing down. I challenged him on that, and only then did he pull out a pen. When this torture ended we asked for a reconciliation of the financials and they basically refuse. We are going to have to take it to arbitration. I am used to detailed materials and cost estimates, down to the board and nails. Lowe's only gives lump-sum estimates. They told us "We'll eat any changes or unexpected problems". NOT TRUE! We got invoices reflecting changes. I could sit here all night describing our nightmare. Suffice it to say Lowe's is just the worst. They use a 1980's DOS-based construction accounting system that is impossible to navigate, which is one reason they could not give us written estimates, yet they seemed able to demand more money when they determined costs went over their "estimate". No 3-D design software, no on-site estimate capability, etc. etc. Amazingly, the work was superior. No complaints about that at all. In fact, we grilled burgers for the siding guys because they worked really hard in 100-degree-heat and did an excellent job. But Lowe's remodeling division is run by the Three Stooges. Idiocy prevailed throughout all facets of our interaction with them. I wouldn't have them build me a doghouse. And we are still going to have to bring this to arbitration to force them to provide a cost reconciliation. Do NOT let Lowe's run your remodel. You are forewarned!"