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"Edyn and his team were on time, diligent and very neat. We had tree stumps removed to prepare for a fence installation. We will definitely use Always Green again. "

"There were some issues with my neighbors just two days before the fence was supposed to go up. Paul was very nice accommodating our issue. The fence looks great and we can now let our dog enjoy the backyard, as can we."

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"It went great! I called them during the busy season but they showed up on time and got it done!"

"Excellent work, the concrete wall is repaired and looks great."

"Very professional team, from the pricing part to the installation"

"Vincent arrived early for the quote which impressed me. We reviewed the project and he advised a price on the spot (which surprised me). I asked a lot of questions about timing and what was/was not included. I liked that there would be a project manager to oversee the project so signed the contract even though it was a lot more than I had expected. Paul, the Director of Projects, was assigned to my project which I thought would be a good thing. When Paul came out for the pre-production meeting, his estimate on the length of the project was different than Vincent's estimate. There were also questions about what was/was not included in the scope of work even though I thought we had clarified everything. Paragon did agree to cover the items agreed to by Vincent even though it was not in the contract. I appreciated that. Paul came out for the first morning of the project. When he left, I asked how often he would come by. He said he tries to come by every day during a project. Plus, there were multiple projects going on in my town so it sounded like he would be in the area. Needless to say, he came for the rough inspections and then did not come back for over a week. When he did come back, he realized that the team had not tented/tarped my room and my bedroom was covered in dust and dirt. He apologized and sent someone to clean my bedroom. I mentioned that he would have known about the issue if he had come by daily as mentioned. His reply was that he saw pictures every day. I explained that was not the same as coming by the actual site. The guy who did the work in my bathroom was good but I felt that I had to follow up on a lot of things. Since Paul was not around, I felt like I had to make sure he knew what was happening day to day. When they finished the plumbing, I had to have them come back twice due to leaks. They installed my medicine cabinet incorrectly and had to come back and fix it (it was not anchored on the wall). When they were "finished", I had to send an email with photos of a lot of little issues (dings in the wall, poor paint job, open edges where they did not caulk). They came back again to fix those items although now one section of a wall looks very odd (they sanded it and it has a different texture than the rest of the walls). At this point, I think I might hire someone else to come out and fix the wall/paint. I literally do not have it in me to go through another round of fixes. I had a few rough conversations with Paul about the project. During one of these conversations, he said "You have asked me the same question 4 times. If you keep asking me, you will keep getting the same answer." Not the response that I expected. He explained to me that "This is what happens in production." Funny enough - I work in manufacturing and production so did not appreciate that comment (although it has been the source of many, many jokes in my office). I explained that if he had done a better job pre-production (reviewing materials, reviewing construction expectations, etc.), we would not have had the issues during production. I also explained that I was asking questions because his answers were vague and not helpful. I got the impression he either didn't have the time to properly explain things to me or didn't think I could understand what was happening. One other point, because the guy who did the work in my apartment walked to my apartment, he didn't carry supplies. He ended up using my vacuum to vacuum up the dirt/caulk/etc and put the vacuum back. When I went to use my vacuum, it was filthy (absolutely covered in dust). When I picked it up, grout and white dust fell out. I asked him to clean it which he did - but it's still dirty. I will probably throw it away and buy a new. While I think Paul is qualified, I think he has too much on his plate. He told me that there are currently 30 projects going on. If he is going to be the Director of Projects, he should direct the team. If he is going to be a project manager, he should do that and be on site at the projects."

"Everything went great, Ed was on time and finished early and did a wonderful job. <br />"

"All of the areas were cleaned really well and I am so pleased with his work. The only issue was on my part in that we have a well and the amount of water needed to clean everything was massive. The well stopped giving the flow that Phil needed so he stopped the job and came back the following day. Despite this he did not charge extra!"

"Mr. Serrano’s son, Erick, and his workers did a fantastic job installing the fence. They were prompt and professional. The fence is beautiful and we are pleased with the outcome. We highly recommend Serrano Fence & Son, Inc."