Get matched with top solid surface countertops repair (concrete, stainless steel, etc) pros in Berkeley Heights, NJ

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BUYER BEWARE.  I hate long reviews...but I wish someone rang the warning bell with a review of their experiences before we used Ernest & Sons.

To be fair In the end the job was done--but at what cost?  We worked with Jose a few years back to replace our driveway.  Jose and team did an excellent job.  So when we wanted to have our patio and walkway done we called Ernest and sons again.  This time we dealt with Ernest.  Initially he was nice and helpful showing me other patios completed.  We were very specific on timing to finish the project he was in agreement understanding weather delays could impact the completion. 

Once the contract was signed ...communications on their side stopped.  We had to call several times to see when the project would start. Once the job started the guys on site were nice but they did not speak much English and there no project manager to check in to see how things were going. 



When the job was done there was light rain and we noticed pools of water on the patio.  I put paper cups in the standing water and took pictures.  I contacted Ernest he came out and never conceded there was a problem as he looked at the standing water.  However he sent a crew back (again we had not paid yet) to remove the pavers and ensure it was level. They removed pavers in different areas 5 TIMES to level the patio.  While I truly appreciate their efforts...why didn't the first crew simply get it right.

DAMAGES TO OUR YARD AND NEXT DOOR NEIGHBOR.  In the process of building our patio they drove trucks onto our yard

and the neighbors damaging both yards.  I immediately took pictures and called Ernest--he assured me all damages would be taken care of.  When the job was complete his guys put seeds down and we paid in full.  However almost a month later there were only spots of grass and both yards still damaged.

I called again sent more pictures and he sent another crew that told my husband they were putting  down the 'good stuff this time' (really). We watered the lawns twice a day same as before...the damage is still there are now we have to pay out of pocket to fix our lawn and our neighbors! 



ICING ON THE CAKE.  Company called and asked if Ernest could bring a potential customer to see the patio. My husband agreed assuming he could talk to Ernest about damages.  Ernest was no show...they gave the prospects our address...and to our surprise two strangers walked into our backyard without even ringing the doorbell. I do not fault the couple but Ernest and Sons for handling this entire job so unprofessionally.

If you still choose to use this merchant ...good luck and get in writing how damaged will be handled. 

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"Did and excellent job repairing the seam in my granite countertops."

"Christian and the entire team at natural Stone kitchen and Bath where a joy to work with. I had tons of questions and they had all of the answers. They were helpful and made me feel comfortable every single step of the way. They were more focused on my satisfaction than they were on the actual sale of the product. They came out and templated our kitchen and the granite fit flawlessly. It is like having a totally new kitchen. I would recommend their services to anyone. What I have discovered through the process is the price of granite is pretty much the same everywhere you go. The difference is the quality and professionalism of the customer service that you receive from the people you work with and given another chance I wouldn’t work with any other company. If you’re reading this do not waste your time and simply do business with this company you will not be disappointed. Thanks for making our Kitchen & Home feel Brand New!!"

"It was a one stop shopping experience. When you are purchasing granite, quartz or marble countertops you go to a supplier where you choose the particular stone. Then, that stone is delivered to the contractor or the contractor has to pick it up. We started the process that way. We went to two suppliers. We say a few we liked. Then Sinai, the owner of Empire, came to measure to give us a price. He informed us that he has granite in his warehouse just as the others. If we choose from his stock we could same money which I believe we did."

"Smart Tile is an excellent company. Our representative Lorenzo couldn't have been any better. He is beyond excellent. Very concerning careful and professional. I would recommend Smart Tile Company to anyone who is interested in tiling backsplash or counter tops and flooring etc. Excellent job. Thank You very much."

"My experience with epoxy 856 was excellent. The workers were professional, they covered their feet and made sure everything was clean when they left. Most of all my counters and floor are beautiful."

"Awesome company!! Excellent/top quality work and very reasonable/fair prices. The owner is very honest and always sticks to what he says which is extremely important to me. I highly recommend them!! My bathroom and kitchen look like they should be in a showroom or magazine!! Absolutely stunning!!"

"Great work. Needed a modification to existing granite countertop, in-home. They were efficient and took care to keep the home clean while they worked."

"I can’t say enough good things about this company. They came on time, we’re very neat and professional. I will use them again"

"Once again, MTL Contracted has not disappointed. Absolutely beautiful work and transformed our unfinished basement into a gorgeous living space, including closets, built on bookshelves, home gym, etc. Work is impeccable and done timely as promised. Matt works extremely neatly and cleans up all debris, etc. Couldn't be happier."