Get matched with top chimney cap installers and replacers in Berlin, MA

"Did not receive discount on chimney cap as advertised. The masonry joints were not completely cleaned of loose mortar and repaired. The sealant was put on over bricks and joints that were not thoroughly cleaned of moss. Crown sealer in center of chimney did not cure and washed away -"

"I called Horizon after moving into a new home in Medway and having no idea what condition the chimney was in. They sent a team out the same day! The guys were great - very friendly and professional. They looked everything over, informed us that one chimney needed to be cleaned but the other did not, and some of the brick work was loose on the fireplace floor. I also requested a chimney cap and they suggested strengthening part of the chimney before installing. They provided an estimate within 24 hours and came out about a week later to do the work. Again, they were completely professional, pleasant and somehow despite cleaning the chimney and doing masonry work, did not create any dust or mess in the house. I was so pleased that I asked them to put us on a yearly schedule for routine cleaning. I highly recommend!"

"I bought a really nice regency gas fireplace from South Shore Fireplace and couldn't have been happier with the way they treated me and completed the installation. They were the most attentive and considerate companies I approached which is why I went with them. We couldn't get the time of day from other fireplace stores. These guys were right on the ball from the start. Spent a lot of time going over the different stoves and options that go with them all. The installation was scheduled and went very well. Installers were very thorough and clean. This was a complete installation, needed the chimney as well as the stove. Everything was done perfectly and I couldn't be happier. Recently, the stove I picked had a recall and I was informed and updated by Scott as soon as he had news. This actually went on for a couple of months but Scott would contact me every couple of weeks and let me know what was going on. When the replacement part came in, they scheduled the work IMMEDIATELY and I met Jon, one of the senior techs and installers. Jon was on time, meticulous and thorough. Very clean and organized as you would expect a master craftsman to be. The repair went very well and made my stove run better than ever before. When your happy with a job someone does for you, you hardly ever write a review but something turns sour, people can't write one quick enough. When I need something done, I go online and read all the awful reviews of probably great companies so I do not hire them. This review is for all of you that are like me and come here to get the low down on a business. Do not hesitate to go with South Shore Fireplace. It is very hard to find craftsman who really care about what they do and also so nice to deal with. South Shore Fireplace will be my go to guys for the rest of my life. Love you guys - job well done and sincere thank you for your continued support throughout the years."

"My chimney had been undergoing a slow transformation over the past several years, from chimney to Pez dispenser. Three out of four sides had rusted away on the chimney cap and the remaining side was doing a good job as a hinge in high enough winds. Enough was enough. Time to call a professional. Scheduling was effortless and they were able to send out a technician within a couple days. The technician (Bobby) arrived on time and was both easy going and professional in his approach to a job that was not apparently as cut and dry as it looked. In the end, the innovative work (due to irregular initial craftsmanship on the chimney) Bobby did looked significantly better that the material (my chimney remnants) he had to work with. I am very satisfied with the work that was done and would highly recommend Master Chimney Sweepers."

"The crew arrived on time and did a thorough job. The reason this rating isn't higher is because the crew chief had been in my house no more than 10 minutes before diagnosing what he said was a dangerous level of creosote in our chimney and recommending installation of a $1,000+ chimney liner, which his company would of course be happy to sell us. I said no, thanks. The next year I hired another service - Emener ([*** Link removed ***] - which told me that the chimney was actually in good shape and pretty clean considering how much we use the fireplace. 5 Star clearly used its promotional offer as a way to upsell an expensive add-on that I am now convinced wasn't needed. Beware of deals that look too good to be true."

"Our chimney needed to be rebuilt from the roof up. We called Carl for an estimate and he sent someone out who gave a free verbal estimate of $1300.00. We scheduled the work and were told they would come out to do the project as soon as they could, as there were other projects ahead of us. The work was completed during three consecutive days by the same gentleman who came out the first time to give the verbal estimate. On the third day, when the work was completed, Carl's worker stated he would be collecting a check from us that day. He then asked what we were quoted on the formal estimate from the company. This came as a complete surprise to us as the only estimate we had ever received was the free, verbal estimate when he first visited our home. He then told my husband he was under the impression the total for the work came to $1800.00 and then he called Carl to confirm. Because of the miscommunication, Carl agreed to charge us $1350.00. This was a positive aspect in our dealings with the company, although they could have been more communicative and clear regarding a formal estimate in the first place. After the work was done, we noticed a lot of debris on our roof, including broken bricks and mortar from the old chimney. We also noticed that a large piece of mortar/cement had been left under our back deck as well as had been spread over parts of our foundation. We are assuming this was extra and the worker was trying to dispose of it. We also never received a receipt for the work. We should have asked for one when we gave him the check, but we were going out of town and were in a rush. Therefore, my husband called Carl multiple times the next week. Carl never answered his phone and his voicemail box was full every single time. My husband also sent an e-mail to the address listed on the company's website, detailing our concerns: 1) no receipt, 2) debris on the roof, and 3) a free cleaning of the chimney which had been part of a verbal agreement -- and my husband never heard back. Due to their unresponsiveness and the mess that was left at our home, we have given up on contacting this company and will be using a different company for any further chimney repairs or cleanings in the future."

"He showed up on time and was very pleasant. I would recommend using this company to anyone looking!"

"Certified Chimney Prompt and Professional Service! Our recent urgent necessity to replace our boiler heating system exposed the need for chimney repairs for the efficiency and safety of the new furnace system. Jamie from Certified Chimney fully diagnosed the issues and had numerous pictures taken to document the problems. His explanation was extremely knowledgeable and thorough. Jamie answered all our questions in a courteous and helpful manner. In communicating with the main office, Jamie worked with George to secure financing for the urgently needed repairs. The chimney liner, cap and masonry work were exceptionally done. Clean up of the roof and yard was above expectations. It was a pleasure doing business with Certified Chimney in a stressful and urgent home repair situation. We will definitely use again and recommend to others needing chimney services! Thank you, Certified Chimney and Jamie!"

"The owner told me he would point areas of the chimney and did not until I called back and had him return. When he did return he did a sloppy job and used non matching cement which makes my chimney look like it was done by an inexperienced slob. In addition after inspecting it more closely in November I realized he missed a lot of areas. I patched the rest myself and did a far superior job (and I have never done this work in my life!) The cap looks good and the crown is done but the re-pointing was a real disappointment"

"Excellent. Chimney is clean and the new stainless steel cap looks great."