Get matched with top smart home system install or service pros in Michigan City, IN

"Very professional. he is also very responsive in terms of communication. He is very proactive in terms of asking what you need and proposing a solution helping to satisfy whatever your requests are. He’s very transparent about the fees by providing close to actual estimates and quotes."

"They are fine. Their price is very good and the hardware is holding up very well."

"I was on the market for a security system and this one seemed easy enough to install.......went through the process and some of the window sensors were not working. I called Customer Support who was very friendly and we went through the entire process again...this time other window sensors did not work. This went on for a week or so...then the door senors stopped working....than the motion sensor stopped working...at no time in over a month did I have a fully operational security system. As I was about to return the system I was told they have "new" sensors and they just realized they received a bad batch and are working with another company.....Gave it a try....and same issue returned....some sensors worked....some didn't. I finally returned the system and stopped getting emails.....only to find that they were still billing my credit card even after I returned the equipment. Very nice people and very understanding.....unfortunately their product is not up to par. While we do have a large home, it's an open concept and the sensors that weren't working were no more than 15ft away from the base. The previous owners of my house had a wireless system with no issues at all.....I'm going to be using that company going forward."

"Glad it's easy for some with no experience and I could save money along the way."

"The Smart Home features they installed, such as thermostat and door locks, etc. do not always work. For example, the Honeywell thermostat can no longer be operated from our phones and is difficult to install. Remote door locks are also unpredictable."

"They have excellent service"

"They installed a camera and security system for me. The security system mostly works- though there'd been some weirdness here and there, but they are very slow at responding to help with system configuration issues. The install also took ~2x the time it should have due to poor planning on their part. The real issue are the cameras - poorly, incorrectly installed, and a sloppy job at that. I made my displeasure known - they are useless when it rains or snows - and they refuse to do anything about it. Add to that a 2x markup on end-of-life equipment, and I'm out. I'll end up replacing them myself and redoing the install job when the weather gets nicer. Long story short: when my monitoring agreement is up, I will move my business to another (DMP) integrator."

"Cynthia, my designer, was prompt and professional. Soon, my products arrived and were installed by Jason and Tony. They were polite and efficient. I am very happy with my purchase and have referred BB to all of my friends and family."

"If a zero star was possible, this would be a zero. Geothermal Specialists contacted us in January 2018 to schedule an appointment for a Comfort Care Maintenance service that they recommended to us. Since we had previously used this company to provide repair service on our Geothermal Unit, we agreed to schedule the appointment. A technician was sent to our home on 3/6/18 and completed the $195 service . Minutes after the tech left, my husband noticed that the Geothermal unit was now leaking. He called the tech back to our house and after examining the leak, the tech explained that a chemical he flushed through the unit as a part of the maintenance process created the leak as the unit was very old and the chemicals were too harsh. He then recommended that we purchase a new unit ($11,000) to replace the old one, but if we were unable to do that, they could repair the leak for approx. $700 but it would be a week before someone could return to do it. We asked to speak with the owned since this seemed unfair as their company encouraged and mislead us into receiving the service, and now the service had caused a leak that they were now asking us to pay an additional $700 to repair. On 3/6/18 we spent the night without heat, on 3/7/18 we called another company to repair the unit. The company that repaired the unit on 3/7/18 only charged us $250, compared to the $700 Geothermal Services wanted to charge to fix a leak they caused. The reader can do the math on that. After contacting the main office to request a refund for the $195 comfort care maintenance service, Steve, the owner of Geothermal Specialists called me at 5 pm on 3/7/18 and would not take any accountability for the fact that theirmaintenance service initiated the leak on our unit. He then said he would issue a $195 refund, ONLY IF we agreed to sever ties with their company, call someone else to repair the leak they caused, and not share any negative feedback about their company online/ or otherwise. We of course didn't agree to that for a number of reasons, which should be obvious to most people. He then said he would no longer issue a refund since we could not agree to the terms he outlined. I filed a complaint with the Indiana Attorney General's consumer protection office and the Better Business Bureau, both complaints are currently being investigated. I was not at all surprised to discover that this was not the first complaint filed with the Better Business Bureau on Geothermal Specialists. We have never had to leave negative feedback on any company we have ever done business with, but this was the worst experience we've ever had with any company. After using this company's repair services for over I yeah paying in full for each service, even if we felt the prices were inflated, we were very disappointed by the carelessness of the service provided and the failed attempt by the owner Steve to intimidate us as if we have done something wrong. Which is why we made it a priority to share the long details of this experience, so the public can be informed."