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"Excellent customer service and much better/cheaper than ADT etc"

"We were pleased with the installation of our fire/security system. The workers explained what they were going to do and showed us how to use the alarm. When they were done the installation, they cleaned up. They also gave us a discount because we went through Angie's List."

"We never used this service after we paid for it.  Our bad, no one else's.  Life events got in the way.
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AIO provides computer support services for all PC platforms including Apple OSX/iOS, Microsoft Windows, and Google Android devices. \n\nWe are the only company on Angi.com with a BBB A+ rating providing nation-wide IT support on-site/remote services from over 1500 locations. You can call us directly at 832-402-1335, option 1 for sales, to be connected to a sales engineer if you need immediate help. You can also visit our website at https://aiosupport.net. We look forward to helping you!

"On time and great customer service."

"I was somewhat satisfied. He showed up 20 minutes late which was really no big deal. The job took longer than what was stated for a total of 5 hours. He did not have enough HDMI cables for all three TV's but overall I am satisfied with his work.

In response to the company's response, They did a great job, was very professional, and I am satisfied with the quality of work he provided, I just wasn't expecting it to take that long.  As for the HDMI cable, that was a miss understand on the type of cables and length I needed for where he was going to install the T.V.s.  Again he did a great job and I would definitely use him again in the future.  I believe our problems could have been solved with better communication.  This was the first time I used this type of service, and I really didn't know what to expect.  Thank you for your feedback."

"I placed an order for service and long story short my laptop was running like it was new again within hours of placing my order. The technician chatted with me as he remotely worked on my computer. He also established phone contact with me to address concerns I had. I did not have to be present while the cleanup and scanning was occurring, however, I had my laptop open while the service was being rendered."

"Our tech Shawn was very quick fixing our issues. After he was done he asked if there was a thing else he could do. He is very knowledgeable. We would definitely recommend this company or call them again for our future needs."

"First time using HelloTech and had excellent service with my experience. The site was easy to use, setting up for installation was excellent. The Laurence P. my technician was excellent in everything that he did. He was very knowledgeable about the product and explained to me in detail on how to use. Would use again and would recommend them."

"I responded to a flyer that I received from ADT as I had been thinking  about installing a security system for extra peace of mind as I am a single woman living alone.  It sounded like a deal that was too good to pass up.  I did not realize until I did some research later that ADT subcontracts all of their installation out to local providers so I am not sure which parts of this review should be directed at ADT vs Protect your Home...who provided the installation service but it is clear that their business practices have  common core and most of my interaction has been with Protect Your Home.  Apparently, after 3 months Protect your Home is no longer responsible for my system and after some research I am starting to wonder what will happen when ADT becomes responsible for addressing any issues with my system if there is no local service provider.
Here's an overview of my experience. It was easy to set up the appointment and the installers arrived right on time.  I want to state that my low grade has nothing to do with my overall experience with the installers who came out and installed my system.  They were friendly and courteous and very professional in completing the install. Nor am I dissatisfied (for the most part) with the system that has been installed. However, the reason that I would not recommend Protect your Home is that I  do have a problem with the sales tactics that they use which I have to believe come via ADT and then through the local installer Protect Your Home.  I was definitely oversold and my monthly premium is too high and much higher than I was initially quoted.  I am also locked in for 3 years which is  too long and should be unnecessary if your product is worth the cost. I believe there are better ways to set up business practices so that your salespeople are not so dependent on the commission they receive from a sale.
After evaluating my home my installer did some neat number tricks (this is sarcasm) to give me an estimate that was supposed to convince me that getting the highest upgrade was actually going to be the best deal for me after all of the credits had been applied.  I didn't really buy it but at that point I didn't completely understand all the components and the implications.  I was also prepared to invest in a security system and could also see the value in most of the parts of the system.  I ended up agreeing and the installation was completed that night.  I'm not sure what would have happened if I had asked to think about my options...my installer was a smooth talker and knew how to take advantage of me as a single woman.  Over the next few days as I reviewed the contract and started using my system I realized that I did not need the security camera or the supposedly handy clicker for disarming and arming the system that was supposed to be a bonus but was listed at $150 on my invoice.   The clicker is pretty much useless if you go with the Pulse system and can control the entire system from your iPhone. I also thought my monthly premium was higher than it should be.  I called ADT to inquire and the rep told me that I could return any equipment for a refund for 30 days.  I was also quoted a monthly rate that was lower if the camera was returned.  They set up an appointment for my installer to come out to collect the equipment that I did not want.   However, when the installer came back out he contradicted the information that I had received from ADT.  At that point I didn't argue and didn't want to deal with the frustration of navigating between all these parties so I kept my camera, my unused clicker, and have a higher monthly premium than I believe I should have.
As a customer I would be much more likely to recommend this company if you set up your practice so that your salespeople came out for an initial evaluation and clearly explained the options and pricing. THEN, gave the customer time to consider the options and choose the system that best suits their needs.  Yes, it takes more time but now that I have done some additional research I understand from first hand experience why ADT has lost credibility to other home security providers.  Until this changes I would recommend that anyone looking for home security system do their research before setting up an appointment with ADT based on their name value alone.
Finally, I also have yet to receive my $100 VISA gift card which required extra hoops to jump through in order to have it sent out.  I sincerely hope that both companies consider their business practices and make some changes or I definitely be considering another company when I move and/or at the end of my contract."