Get matched with top stamped concrete installers in Big Rock, IL

"Great service very knowledgeable clean job will definitely work with Rivera concrete paving again"

"Did a great job promptly and professionally. Was able to match the shingles even though they no longer manufacture that color. I would recommend this professional."

With several years experience, we work hard to bring each customer the best possible service and quality available. We look forward to working with you on your next project. We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer’s needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job. We welcome your questions and thank you for your interest. Call today!

"We recently had the pleasure of working with Laffey Concrete for our new patio, and we couldn't be happier with the results! From start to finish, the entire experience was outstanding. First and foremost, the team at Laffey Concrete was incredibly professional. They took the time to understand our vision and offered valuable suggestions that enhanced our original ideas. Their expertise and attention to detail were evident throughout the process. The quality of the work is exceptional. Our patio not only looks fantastic but is also built to last. The craftsmanship is top-notch, and you can tell they take pride in their work. We've already received numerous compliments from friends and family! What truly stood out to us was their commitment to customer satisfaction. They communicated with us every step of the way, ensuring we were happy with the progress and addressing any questions we had promptly. We absolutely love our new patio and can't wait to enjoy it with family and friends for years to come. If you're looking for a reliable and skilled concrete contractor, we wholeheartedly recommend Laffey Concrete. Thank you for a job well done!"

"Great. Mitch kept in touch with us as we waited for our Permit. He and his crew were here when they said would be. They worked hard, listened to what we wanted and completed a very nice job!! We are happy with the finished product and glad we had it done! Now the garage drains out and the driveway drains toward the drain!! Like it should! Yea! We would hire them again if we have more concrete work to be done."

"The team from designers concrete was extremely prompt, professional, and courteous. I was traveling so they had to deal with my wife. They provided an accurate estimate, scheduled the work within a week of me contacting them, and completed the job on time on budget. Luis and his team we're complete professionals and the stamped concrete patio looks beautiful. Overall, excellent service."

"The whole process was fine except I’m not happy with the finished project. The finish didn’t look good from the start and the top started peeling right after completion they came back and retouched it last year but it’s peeling again. I didn’t expect to spend $10,000 and not be satisfied with the work done. I asked for touch up paint this year but haven’t heard back."

"RESPONSIVENESS TO NEEDS
There are different measures of success on any project and different constraints and issues that will challenge those measures.  My primary measure of success was a DRY basement, and Brian?s proposal to deliver it was comprehensive. He was committed to meeting my request while satisfying my second measure of success: do it at an affordable price.

ESTIMATE
Brian does all estimates himself instead of sending out salespeople (which I appreciate).  I scheduled Brian's first visit in the days following a large rainfall that caused flooding in neighboring areas, so his schedule was packed. Understandably, Brian was crunched between appointments when he arrived slightly behind schedule, but he had kept me updated in the hours preceding his arrival.  Brian quickly conveyed a focus on resolving the seepage problem.  He also listened to my concerns, identified primary and secondary issues, and said he would send a thorough e-mail containing precise details for a solution with a cost breakdown.  He arrived and left in about hour, and within a couple days he sent an e-mail estimate with two options. 1) A complete basement drain tile system with crack repairs, or 2) a partial system that he believed would resolve the problem at a lesser cost. He offered to allow me to "upgrade" to the full system in the future and pay the difference between the two estimates. This type of offer was not even discussed by the three other companies (two big names and one small business) that came for estimates.

With the exception of the extended (years-long) payment / financing options offered by the larger companies, Brian?s proposed solution was almost a hands-down winner.  The other small company was comparable, but after sending the initial estimate, Brian offered to return on the weekend to give me the opportunity to talk again when there was more time.  Other companies' approaches to doing exterior excavation ranged from doing minor reinforcement to not even wanting to touch it.  Brian, in contrast, said he can?t honestly guarantee a dry basement when he didn?t know what the previous repair looked like.  He offered to completely excavate the two walls that had work done previously and to replace (if necessary) any inferior quality materials with his own fix.  Now we're cooking with gas!  The cost of the job remained competitive, and this ?extra mile? effort on top of everything else fully satisfied my need to be 100% sure the seepage would be stopped.  I opted for the full drain tile system.

TIME
The timeframe Brian quoted was in line with all of his competitors: 2 days max.  The time element of the job met some challenges, taking 5 full working days to complete, (Tues-Fri plus half days Sat-Sun).  The reason?  The crew found the floor was new, dense 4-inch concrete poured on top of the original 4-inch concrete floor.  This meant twice the work for the breakup crew that was prepared for a conventional job, making it impossible to accommodate the original time frame. Brian promised to never leave a job unfinished, so he juggled his crews' schedules to make daily progress, and he never once raised his price despite the extra time or material (concrete) required. I was very grateful.  He also personally came to finish the job on the weekend rather than pushing it out to Monday or Tuesday.

EXTRAS AND RESPONSIVENESS
Some plumbing in the floor was impacted by the concrete breakup and required repairs due to its age and condition.  Brian took the time to find the exact materials I requested for the repair and installed them.  I was not present at installation so he took photos and video and sent them to me via smartphone so I could verify he got it right.  What other contractor does that?! He also paid attention to every detail for laying out the design of the downspout tie-ins, finishing touches, and every single special request I threw at him. He also spotted an additional leak in the corner of the foundation and sealed it up as well. His commitment to resolving every issue to my satisfaction was outstanding.

Brian made himself accessible via phone, e-mail and text, and he responded quickly to inquiries.  I wanted to know every detail of the work, and Brian accommodated. Another totally unexpected surprise came when Brian discovered that some of the promised work did not need to be performed, and he provided credit for this instead of using the difference for my extra requests.

SATISFACTION
"You'll be happy," is Brian's mantra.  He addressed a couple gripes - dust exposure to the first floor space; a few trampled plants outside - by providing equitable financial credits.  These professional oversights on his crew's part are unacceptable to Brian, and credit on the final bill was all he could do to make up for it.  Overall, the crew was polite, and one even brought a stack of extra floor tiles from his personal supply to replace some I'd lost during demolition work I had done weeks earlier!

From start to finish, despite delays and minor shortcomings, Brian executed on the proposed project by 100% nailing the two most important measures of success ? quality and cost. As for timing, the job ran long but Brian didn't quit until the job was done. I never expect perfection; nevertheless, Brian aimed to earn my satisfaction as his primary goal. I give an A+ on nearly every category, taking a point or two away for the issues mentioned.

Rain is coming in the next two days, and I'll only edit this review if the repairs fail to deliver a dry basement.  I am posting this review before the rain comes as a vote of confidence that I won't have to change a word.

The most important criterion to assess a job well done is whether you'd recommend a service provider to a family member or friend.  In Brian's case, I absolutely would."

"Very well! They worked very hard to get the job done before the weather turned and worked diligently until it was finished. The work was done well and I am very pleased!"

"Sherry was able to schedule drywall repair and painting for us in just a few days to meet our fast turnaround to allow our room to be painted for a party. We decided on colors and provided them to the local Sherwin Williams ahead of time. On painting day, the crew led by Trevor, showed up on time with supplies, paint and were very courteous. Room that was painted was large bonus room with vaulted ceilings and skylights. The room is 31? x 11?. The final paint job looks amazing with grey walls, white ceiling and slight off-white woodwork and trim. The painted areas looked good with NO signs of paint brush marks. The edges from the wall to the ceiling (gray to white boundary) was super straight, which is impressive. I asked crew to apply more paint to one area and they were happy to apply more paint at my convenience. Sherry, my main contact, was super easy to get ahold of via text or telephone and was very responsive and courteous. I left the painting crew along in my house to finish b/c I had to leave for work, and they cleaned up and closed up the house well. Overall, I was very happy with the experience and believe it was a good value given I had other competitive quotes. Most importantly, the quality of the paint job was professional?much better than if I did it or hired a handyman to paint. I definitely recommend Arcadia for painting and have asked them for a quote for additional work to drywall and paint a room in my basement."