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"Work was done in a timely manner. Were able to come the next day even though I didn’t have to have it done that quick. He explained everything and the job was done well."

"LVP looks great and tile in the kitchen look great but the trim and baseboards were not finished and I had to have another contractor come in and install them. The stairwell was sanded and stained and I was told they could match the stain for the stairs to the LVP and that wasn’t true either. The stairs came out pink. Now I’m having another contractor come in and fix. I would not recommend to a friend."

"Very pleased with craftsmanship and experience. From the start the communication and plans were clear. The cost estimate was spot on for final. Very happy with outcome and will hire again for next job."

"This company has some of the rudest and most disrespectful people working there. Veronica and Jessica should not be in customer facing positions. The bathroom remodel was done well, but the tile installer needs a bit more attention to details. We still do not have glass and had to call the glass company last week directly for an update as they were not being provided by New York Renovations. NY Reno kept stating there’s a delay and timing is estimated. However, Glass Depot told us the deposit was never paid and that was 7 weeks after they came out for a template. Just called the glass company again for the first time since early last week after continued vague updates from NY Reno. One very helpful person told me that NY Reno just paid the deposit via ACH earlier this week and that they’d call back after asking around for a timing update. Never heard back, so I called again but was told that NY Reno had instructed Glass Depot to not speak with me. The woman at Glass Depot specifically said she was told by NY Reno to not discuss any financial information but could confirm that “the glass has been ordered”. However, when I called last week, that same person at Glass Depot said the deposit was not made and glass had not been ordered. Meanwhile, for weeks, NY Reno was providing random updates about our glass saying they haven’t heard from the glass company, or that it’s just one more panel to come in. Those seem to be false as well as the “receipt” they emailed which was a text only document on Microsoft Word (not images). I’m sure NY Reno will reply to this and say they have gone above and beyond to make us happy. Or, try to put the blame on us and call us rude for following up directly with their vendor, but we have plenty of emails and an outrageous to show this. Plus, a bizarre phone call from Veronica where she berated me by saying that I picked the wrong person to mess with, calling me insane, etc. Update: After I left a review on Google, Veronica from NY Reno emailed stating that they will no longer be in contact or respond to any form of communication until there is a glass install date. She also continued the false line of allegations regarding harassment. Their response to this review, negative criticism, and a customer pushing for concrete updates speaks volumes."

"Everyone we worked with at HousePro was professional, courteous, and kind. They were very helpful and easy to communicate with - we look forward to working with them again!"

"Marshall was out before and replaced a water pressure sensor. The outside spigot started making a noise when turned on. He responded quickly and answered all our questions concerning the noise from the outside water spigot. He was professional and knowledgeable. I highly recommend his service."

"Terrible to work with.Took much longer to build than was quoted. Concrete inspection failed twice. As a result the floor is not level and is out of square. Framing inspection failed. To save costs, we said we would stain the wood. We thought all of the wood was provided which we stained. Then more wood was brought in which they installed without first letting us stain it. We had to stain the main beam once it was installed because of their poor communication. Framers removed the attaching house roof & left it uncovered. It rained that night and we had rain in our kitchen and living room. Ceiling & walls had to be redone. Painter they hired was a poor communicator. Never came when he said he would. When he did come, he managed to paint our kitchen curtains and painted shut one of the ceiling kitchen vents. Left his equipment for days in our porch area, kept saying he would be by to pick it up. The only time Fred came by was to pick up payments, never checked the quality of work done by his employees. We could go on, but there was not much good to report about this contractor. Stay away from!"

"I felt extremely cared for by the whole company. They were clear with what they were able to do, what the problems were, etc.. I was given an extreme amount of attention and I was so impressed with the work that I ended up going ahead and having them replace my hot water heater because I could trust that it was going to be done right."

"It went GREAT Always on time . Polite. Informative . Compassionate. We would highly recommend. And would use again !! Thanks Jason and crew . WE LOVE OUR NEW KITCHEN"