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"They were great!!!"

"Yet again I schedule an appointment almost 3 months out and again there are no show. We have spent thousands over the years with John Henry and I've had them come out to do everything but this past year they do nothing but cancel on us they don't show up when we have the schedule appointment. In the last year their customer service and reliability has gone down considerably and I cannot in good faith recommend this company to anybody. We pay a monthly service to have them come out and it is not worth it. And then when you try to speak to somebody on the phone they just act like they don't care. People take time off of work to schedule an appointments around what works for them!! They are way over priced, and always try to sell you new equipment when there's nothing wrong with what you have!! "

"The job was done right and efficiently. Customer service was the best! Frank informed me of costs with 3 different options. He was very pleasant to work with!"

"Mike and his team are thorough and honest. We used Comfort Advisors at our old residence and felt they were so great, we stuck with them when we moved to a different town outside of Lincoln. "

"They were prompt and professional. I would use them again."

"Installed bathroom faucet . Great job !"

"I’m sharing this publicly because I have been misled, overcharged, and repeatedly ignored by Aksarben, and after giving them every opportunity to make things right. What started as a simple routine service call under my HSP membership turned into a high-pressure sales situation. Shortly after the technician visit, a salesperson arrived and quoted me nearly $20,000 for what was described as a “top-of-the-line” system — including $2,400 for a new water heater, supposedly with HSP discounts. During the signing, the salesperson instructed me to rush through the “quality control” call and falsely confirm I had reviewed multiple system options. I was only given one option, with no effort made to provide alternatives. I have also since requested a copy of the QA recording and been completely ignored. After installation, I discovered they had left my 1990s humidifier connected to this brand-new system. I was never told this would not be replaced and was later informed I’d need to pay another $784 (and at different times $500 and $1,500) to fix it. These inconsistent and shifting quotes are deceptive. After consulting multiple licensed HVAC professionals, I confirmed the total price was $6,000–$7,000 higher than comparable systems. The equipment sold to me is not top-of-the-line by any reasonable standard. I requested an itemized breakdown of costs and have been ignored entirely. To make matters worse, the system failed inspection by MUD utilities and was declared unsafe, leaving my home without gas service, hot water, or laundry for days. Aksarben refused to honor its own 24-hour comfort guarantee and has not issued the promised $555 compensation. When I attempted to cancel the purchase within the 10-day window, both the salesperson and sales manager were “unavailable,” and I was promised callbacks that never came. Multiple texts, emails and phone calls have gone unanswered. I’ve asked for the following reasonable resolutions multiple times: 1. A partial refund reflecting the excessive overcharges. 2. Replacement of the outdated humidifier at no additional cost. 3. The $555 compensation for the failed 24-hour guarantee. Instead, I’ve received only silence and dismissive responses. At this point, I am formally filing complaints with the Better Business Bureau, the Nebraska Attorney General’s Office, and other consumer protection agencies, and I am exploring legal action. This post is not an invitation for further discussion with Aksarben — it is a public statement of accountability. Homeowners deserve transparency, honesty, and respect, and my goal is to make others aware of how this company conducts business."

"Plumbers showed up on time and did the job right. A special shout out to technician Jake Harter for his friendliness and professionalism!"

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"Job was done, quickly, and professionally. Would recommend JH"