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"I will always complain about pricing but the customer service was very helpful and knowledgeable and the technicians that installed the unit were prompt, knew their job and were done when they said they would be. All in all it was a good experience considering the expense."

"We could not be happier having hired Joe for a huge job. Our basement was a mess of 60 year old cast iron and a hodge-podge of repairs done by various prior owners. While other companies came out and told us what a nightmare the job would be and quoted us in the $5000 range, Joe calmly assessed what needed to be done, came up with plan and estimated half the cost. He removed every drain line in our home, sinks, tub and toilet, replaced everything with PVC and tied it in logically to the outgoing sewer line. He made sure that all his work was up to code and that we understood each step he was undertaking. He also ran a hot water line so we could install a dishwasher and put a new shutoff on our incoming water service when he notice that ours was in danger of failing. Joe did all the work himself in a single day, checking with us any time he felt we needed to be informed of what he was doing and why. He was punctual, professional and precise. We were also pleasantly surprised when his office called a week later just to be sure things were operating properly and that we were satisfied with the work. That kind of customer service and attention to detail even after the fact is quite rare these days. We look forward to working with Joe again for any plumbing needs we have. We highly recommend him from the smallest jobs to the largest. When we finish the second story of our cape style home, I have little doubt that Joe will be doing the work."

"Got the kitchen of my dreams with unbeatable reliability and dedication from everyone on the B&B team! From the very first estimate, all pricing and process was transparent and thorough. You can tell B&B are the experts. They had so many projects to look through for inspiration, functionality, and design—it was easy to trust them with such an important part of my home: the kitchen. Organized, trustworthy, and friendly, I can't say enough good things about the owners and the guys who were working in my home. If I could give 10 stars, I would! Can't wait to remodel my bathrooms with them next."

"Fabulous! We needed our water conditioner serviced and other company wouldn't touch it because they didn't install it and just wanted to sell us a new one. Rebecca scheduled us for the following day! Steve Venditti was great, has 20 years of experience and knew what he was doing. He spoke with the manufacturer and they decided what needed to be done. He had the parts on his truck and 4 hours later the job was done. $500 included parts and labor and service call. Very fair price and excellent service. Totally professional. Highly recommend."

"Team did a great job from setting up keeping the area clean. They did quality work. We’re very happy with everything."

"He fixed my dryer the next day after my request. Very friendly, courteous and completed the job efficiently."

"Joe provided it fast and professional service. I've dealt with several plumbers and paid them twice as much, and they did not provide, it's a superior service, as Joe did. As a new homeowner, I feel it is important to have a trustworthy thing. Plumber, and he is one, it's that I will validate any day. Great service, fast response time and all together, great guy! I would refer his services to anyone."

"They truly live by the code of "you get what you paid for". The price was cheaper than expected (and they included a free estimate too). So ultimately, our slow bathtub drain was cleared. However, the technician had terrible housekeeping. After stripping the caulking around the overflow valve, they left the caulking pieces in the bathtub and told us to flush them down the drain (?!). They said the provided bio solution would clear the pieces just fine...but why do that when a trash can is less than a foot away?? Then, they did not offer to reseal the valve they just opened...just left a mess for us to pick up. As such, we will not be using them again next time...free estimate or not. If we wanted the bare minimum, we would have done it ourselves."

"I wouldn’t be writing this Review if one thing would have happened, TALK TO ME. Don’t place the answering service in the position of telling a Customer that the Supervisor has left for the day at 2.45p on a Thursday. Especially when the Horizon repairman had just fried our whole cooling system, including the thermostat!! What started with a bad fan motor in a new AC system that was only 3.5 years old in a $10,000 system, for which we had waited 4 days for the new motor to be installed. Add to that the fact that the repairman told me he would be at our home at 8.30a and didn’t arrive until 11.30a - after having to use a vacation day to wait at home for them to arrive. Then telling me this will be ‘quick’ all I have to do is switch out the motor by mounting it and plugging in the new one. Hours went by, nothing. He comes in to test the thermostat and it is non-responsive. He tells me to get new batteries, which I did. Then asks me, “these are new?” To which I say, ‘of course’ - you watched me take them out of the box. Then he goes out to his truck for the next 1.5hrs, supposedly speaks with his Supervisor and comes in and tells me that he has fried the system. I reply by saying I will be calling a senior person to speak with them. Called 4 times and never spoke with anyone. Each time I waited on hold for an extended period of time. Each time, I was then told by the answering service that someone would call and never did. Then at 2.45p I am told “everyone has left for the day” and no one would be calling. This was a Thursday, I had been home all day and no one would speak with me. We remain without an AC system, no plan, no calls - - nothing!!! If I could rate them a ZERO, I would,"