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"I have had a pretty negative experience with Amherst Alarm. Purchased a building that had an Amherst alarm system already installed, including smoke/fire and intrusion/motion. I signed a new contract with them to continue with the system/service. The system has since had multiple problems for which they have sent technicians to try to resolve. None of the problems were ever resolved in fact in one case they were made worse, but they insisted upon billing me hundreds of $ for the visit. The most recent problem is that I discovered that Amherst alarm was not receiving notifications from my system - the alarm goes off but they are not notified. The phone company says the line is ok. I do not know how long it was not communicating because Amherst Alarm never notified me - I set off the alarm to test it, and never received a call, that is how I discovered the problem. They said they would send out a tech to fix the problem. Great. I told them I wanted assurance that if they could not resolve the problem then they would not bill me. I had a number of conversations with one of there tech guys. He said he would ask the manager, Christine, and get back to me. I never heard from him again. So for the past 2 months, I have a system that does not communicate with Amherst Alarm, and yet I have paid for a full year of service. Two big fat thumbs down."

"They are fine. Their price is very good and the hardware is holding up very well."

"The team at ITologist was so good I cold not believe it. They knew exactly what the issue was and worked with me to get it taken care of."

"I was on the market for a security system and this one seemed easy enough to install.......went through the process and some of the window sensors were not working. I called Customer Support who was very friendly and we went through the entire process again...this time other window sensors did not work. This went on for a week or so...then the door senors stopped working....than the motion sensor stopped working...at no time in over a month did I have a fully operational security system. As I was about to return the system I was told they have "new" sensors and they just realized they received a bad batch and are working with another company.....Gave it a try....and same issue returned....some sensors worked....some didn't. I finally returned the system and stopped getting emails.....only to find that they were still billing my credit card even after I returned the equipment. Very nice people and very understanding.....unfortunately their product is not up to par. While we do have a large home, it's an open concept and the sensors that weren't working were no more than 15ft away from the base. The previous owners of my house had a wireless system with no issues at all.....I'm going to be using that company going forward."

"Glad it's easy for some with no experience and I could save money along the way."

"The Smart Home features they installed, such as thermostat and door locks, etc. do not always work. For example, the Honeywell thermostat can no longer be operated from our phones and is difficult to install. Remote door locks are also unpredictable."

"Poor installation quality, lack of follow up for warranty coverage. They sub out to local contracts with apparently no quality controls. Gunner put on a new roof, new siding, new front doors, and new gutters. Not one of those was done to complete satisfaction. They covered my dryer vent with Hardie board which could have caused a fire if I didn't smell the burning smell while I was doing laundry. My front 2 doors came in the wrong size after 8 weeks and they had to reorder which took another 8 weeks. Finally, the doors were installed improperly: surrounding trim too short, covered a gap under the step with flashing, and didn't align the doors properly. The flat roof part had to be redone 3 times and it still wasn't properly installed. The property manager at the time, who has since left, was very nice and gave me $1500 credit. I had 2 other roofers out since to look at the problem and both said the flashing was installed improperly and they have to pull off boards etc and this will co"

"Took my deposit for a generator and I didn't hear from them for 8 months-still haven't-attorney general complaint has been filed-don't do business with them!"

Commercial and Residential. 24hr Emergency Service. Senior & Military discounts. No other employees. No sub contractors. Charges by the job or time and material depending on the scope of work.

"They have excellent service"