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"It took much longer than expected, but they were so much more reasonable price wise, it was worth the wait."

"After meeting with Bob, and being shown and explained the project necessary to take care of our crawl space issue, I was convinced they were the guys for the job, They arrived when they said they would, and finished in the time estimated. A job well done and highly recommended !!!"

"I believe I was scammed. I had two other plumbers after job was done and they laughed at the amount of money I paid for the job. It is more than double what they would have charged me. Had I known! I also ended up signing a contract for up to a year deduction on my credit card. After I paid them more than $4,000 for less than 8 hours of work. I must have had a really bad day to have agreed to this. The gentleman was so nice that it never occurred to me that they were taking advantage of me as a senior citizen."

"Great people to work with."

"I strongly caution anyone considering doing business with this company. I gave them a deposit of $4,428.65, and when I canceled a week later they kept almost $900 of it even though my service was not for another 6 weeks. You do sign a very simple, clearly stated document that says: should you cancel beyond three business days, you understand your deposit is non-refundable. Northern Basements may choose to refund depending on cancellation circumstances I fully acknowledge that I canceled a few days outside that window, but I hoped an honest company that cares about customers and referrals would choose to provide a full refund. I am a sucker for hoping that. They chose to risk my impression, referral, and review for $885.53. If nothing else comes out of this, I hope everyone reading at least goes in knowing that this statement on their contract is a real threat and your deposit is a hostage. Even Air b and bs offer full refunds on deposits within just a few days of their arrival date. 3 days to cancel with service not scheduled for 6 weeks out, Come on man. No materials were used. No service workers time was taken. The manager justified the 20% withholding as credit card fees, restocking fees, time and resources for the estimate, and administrative fees. I wholly accepted responsibility for the credit card fees and time of Paul, the gentleman who performed the assessment, and I offered to settle at 10%. I still believe any reputable company would have provided a full refund at this point in a project, or at most deduct the credit card fees because nothing more went into this beyond what would have normally been a free estimate. The further arguments the manager made for the additional fees were the scheduling of their team and the allocation of materials for my project. Complete nonsense, especially when the project was not set for 6 weeks away. Because they had my deposit hostage, they had control over how much they decided they wanted to keep, it was completely arbitrary, and they kept almost $900 of my money without providing anything. If they wanted to cover their credit card transaction fees, fine, at most 6%, but the rest is absolute robbery. The only solace I can find in this loss of almost $900 now is that I did not spend another $13,000 with them. I tried to call Paul after speaking with the manager to ask if he could do me a favor and try to reason with the manager on my behalf because he seemed nice enough. No answer. No callback. I will never seek out their services again and I will actively discourage others from doing so but, based on my experience, I expect they do not care."

"Great service! Emergency service and done within the day!"

"Highly recommend Copper&Oak! They have been fantastic to work with- an awesome team - very professional and excellent work has been done. Happy to chat 1:1 about our experience."

"AACT was fantastic! Tommy, and his crew, Thaad and Josh, did a great job upgrading our 70's era bathroom into a modern bathroom with a sleek and clean appearance. They completed the job on time and each day cleaned up keeping disruption to a minimum. Further, they helped with a small plumbing project that is helping to keep our front gardens in bloom! We highly recommend AACT."