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"Toots V The whole experience was GREAT! Lance was on time, very nice, and had the problem fixed in 30 minutes. He really knows what he is doing. He also gave us some maintenance tips. He also has a wonderful sense of humor and we enjoyed our time with him. We would absolutely recommend Arrowhead to friends and family."

"they were quick and very conscientious."

"AHS is ok. They cover repairs of most everything under the roof of your house. The companies that contract with them are not always the best. You call AHS with the issue, they send a fax to the repair company and give you the contact info. If they don't contact you within 24 hours, you call them. Sometimes they answer, sometimes they don't. When they arrive (usually three days or so later), they service the item. if it has issues within the 90 days, you call AHS again, they are sent out with no charge. If the serviceman decides the unit is unrepairable, AHS will allow you to choose a replacement from their listing (usually not as good as what you have) they will install and remove your old item, or give you wholesale amount to buy and install your own. Prices vary on what you want covered and what you want the copay to be, plus where you live. For me it is 49.99 per month with a 75.00 time of service order. You can have more than one item serviced at the same time under the same fee. If you have a SEAR product the repair guys are great. Not that wild about the other ones they send out. But it is a big savings compared to calling someone on your own. The cost of service is only the 75.00 copay."

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Our point of contact was Gary Courtright who did an excellent job in communicating, estimating, and coordinating the repairs and roofing shingle replacement for our rather large and expansive home in Fruit Heights, Utah, where in some years, the canyon winds through our town can exceed 100 MPH.  After 25 satisfactory years on our old roof, we contracted Kimball to complete some extensive roofing plywood repairs, re-flashing, re-membraning, and re-edging of the entire 6,000 SF roof.  Per Gary's expert advice, plus Louie and Rohojolo outstanding installation, we ended up with a very attractive and fully sealed roof that will probably last twice as long as our previous roof.  We now have a Tamko 50 year architectural shingled and ridged roof that can now withstand winds up to 150 MPH.  SUPER. JOB WELL DONE !

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"It was great, very friendly service, very quick and will give 5 out of 5."

"Early Nov. 2014 - We called Jerry asking for a quote. He quickly responded and even came on a Saturday so my husband could be there. We found Jerry to be very knowledgable. He provided excellent insight into what we actually could and couldn't hope to achieve in our extremely small bathroom in a nearly century old house.

We are very new to contractors, contracting and best hiring practices.

We informed Jerry that we wanted to hire him. We explained that we would be seeking a home repair loan & asked for a written quote. Jerry explained that, due to the unknown extend of mold, it was hard for him to say what the total cost would be. So, he couldn't really write me a quote. He did say that, depending on the mold & the fixtures we bought - the job was likely between $6k and $12k.

Nov. 26, 2014: Loan completed - We immediately contacted Mr. Hunt to inform him and ask what could formally be done to secure his services. Due to a family member's hospice care and the holiday season - we stated that we would like to get started after New Years. We offered a deposit and Mr. Hunt graciously declined. He didn't ask for a contract to be signed since the potential cost was so varied.

Jan. 2, 2015: We met with Jerry and his son at Home Depot to coordinate our preferences and discuss design ideas. I had asked about replacing the tub with a shower and moving the toilet into the newly emptied space. I honestly take full responsibility for throwing out this completely new design idea - thus taking us back to the drawing board. AT THIS MEETING - IT'S IMPORTANT TO NOTE: Jerry & his son were absolutely amazing help to us as we navigated a wealth of options we had never noticed in bathroom decor before. Then, when I tossed out my radical idea - Jerry's son was quickly taking pen to paper and drawing as Jerry painted my thoughts into words. We agreed that Jerry would contact a plumber to assess the ability to move the toilet.

Mid January 2015. Jerry brought the plumbing company in to assess the potential toilet move. The plumber had several ideas & concerns to check on and did call me back in the following week or so with questions. Both Jerry & the plumber were to meet, go over the results of their research and then contact us.

Over the next month, Jerry was having some personal matters that were slowing his progress. But, his Angie's list ratings for staying with a job were good. I insisted that he take care of what he needed to - but.....he always insisted he would get back to me 'next week'.

Feb. 28, 2015 Saturday: I called Jerry. I was hoping to find out what could be done to get this project going. Again, he was in the midst of recently happened personal concerns that required his attention - rightly so. I did hire Mr. Hunt in November and asked that we not start until January - due to our own family/holiday concerns. We have no issue with showing compassion. . Jerry apologized and, as I offered to start coordinating on his behalf - he insisted that, as general contractor, HE was responsible and would contact the plumber the following week. He firmly stated that he would call me back 'if not that week - then no later than the following one'.

I decided that I would wait for Mr. Hunt to make the next contact.

I never heard from him again.

Maybe I did something that chased him off? I can't figure it out though. We're fairly nice folk and we had cash to pay. Our question about moving the toilet appeared to be reasonable and that decision was done by early February and coordinated through contact directly with the plumber. Basically, whatever percent extra normally billed by General for such service would've been easy money. We were never told the issue was overbooking or job related. It's all just.....odd.

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