
Serving Catskill, NY and surrounding areas
Approved
In business since 1979
Free estimates
Emergency services offered
"They cleared up a completely blocked sewer with almost no backup in basement."


Serving Catskill, NY and surrounding areas
Approved
In business since 1979
Free estimates
Emergency services offered
"They cleared up a completely blocked sewer with almost no backup in basement."

Serving Catskill, NY and surrounding areas
Approved
In business since 2010
Free estimates
Emergency services offered
"The technician was very knowledgeable and explained the problem and the solution options clearly. The installation of the additional equipment needed to get the heating working properly was very well done. From the initial phone call to job completion, it was a very good experience."





+22
Serving Catskill, NY and surrounding areas
Approved
In business since 2003
Free estimates
Credit card accepted
"The plumber was courteous & competent. I wouldn't hesitate to call this company again if I needed help."

Serving Catskill, NY and surrounding areas
Approved
In business since 2006
Free estimates
Credit card accepted
"I had main leak. Water was leaking in my basement. I had called JSP they were there with in 90 min. EVERYBODY I talk to were very nice and understood my problem. Water leak fixed in hour. Pricing was also very good. For an emergency call I was very pleased. My service tech Shaun was excellent. A+++++"


Serving Catskill, NY and surrounding areas
Approved
In business since 2006
Free estimates
Customers say: Quick response
"We had a sewer line blockage emergency, and the JSP plumber (Damon) responded immediately and provided a same-day estimate. The work was completed a few days later, as scheduled and described, but was very much on the pricey side (the reason for the 3.5 value rating). Damon and his assistant were highly competent and professional, and did excellent work. We might have negotiated a better price and pursued competing offers, but given the "emergency" nature of the problem we went with JSP. I would certainly recommend them to others, with the caution that getting additional quotes might be wise."





+7

Serving Catskill, NY and surrounding areas
Approved (Corporate)
In business since 2006
Free estimates
Emergency services offered
"I contacted several local companies when I wanted to get estimates for central A/C installation. I heard about JSP through the list serve at my place of employment and since the review was very positive I added them to my list. Four companies came out, one company never returned my calls to follow up for the quote, another suggested a system that I knew wouldn't work in my home (not enough attic space) and two companies followed through. JSP was one of those companies and what made the difference were the following: 1) JSP stands behind it's estimate and product. Your installation won't wind up being $1,000 more because of X, Y & Z - when they give you an estimate - that's the estimate. 2) They are THOROUGH. Not only did the technician take time to ask my my needs, my family's lifestyle and walk through and around the outside of my home - he thought about aesthetics as well. 3) The estimate is provided on the spot, hand-written, and explained in detail in case there are any questions. You don't have to chase them down to get the estimate or ask your last minute questions. 4) They are meticulous. Before beginning work they send out someone to do a walk-through to make sure every i is dotted and t is crossed BEFORE work begins. 5) Staff. THIS is where I cannot say enough. My situation was not the normal situation of someone calling to have Central A/C installed - there were extenuating circumstances and Ellen not only listened but she remembered, EVERY time that I spoke to her. I called JSP in February so the timing wasn't urgent and I made it clear that I had time . . . if Ellen and I went three weeks without speaking because of vacations, holidays, or because I just didn't get to it - she remembered me as if we had spoken the day before. I didn't feel like a "customer" - I felt like part of their family, as corny as that sounds. My calls were answered the same day, even if they weren't pressing and even after 5 pm. John, the owner, came out himself and spoke with me about my options as I looked to finalize what was discussed in February. I've never had such amazing customer service for something household related. You'd expect that when going to a spa, a hotel or buying a car - but in this case, they went above and beyond. I really cannot recommend JSP enough. If you want to work with a company that cares about your needs, preferences and your family - they're the ones to go with. If you don't care about service or follow through then you can go with anyone - but I truly believe JSP has the right idea about customer service and I hope they continue to grow as the good guys should. *No, I am not related to anyone nor did I know anyone at JSP prior to calling them for an estimate!*"

Serving Catskill, NY and surrounding areas
In business since 1973
Free estimates
Emergency services offered
"They were a little late getting to house but I did appreciate the call before they showed up. When they got here, they went right to work and were able to get access to the main drain to clear out the tub drain. "


Serving Catskill, NY and surrounding areas
In business since 1986
Credit card accepted
"I would highly recommend this small business to anyone. We had an emergency backup/clog that caused our plumbing to be unusable. Found this business using Angie's List. Within minutes I was contacted and they were able to come within the hour, traveling 20+ miles. Justin was courteous and thorough. He made sure the main was unclogged and that all avenues of water travel were flowing smoothly. He also gave us some suggestions and things to look for. Great service! Great people! Prompt, thorough, courteous. Reasonable rates! Would definitely call again if we need plumbing/drain service."



Serving Catskill, NY and surrounding areas
In business since 2021
Emergency services offered
Warranties offered
"Highly recommended. After a 27 below windchill over night my grandson woke up to what no one wants to hear, water running throughout the house. We had frozen pipes that burst. Premier was at the house within 3 hours of my call (they were already out helping other homeowners with frozen or burst pipes) and fixed all 8 areas where the pipes burst. They were there until 7:00pm. Very pleasant to talk to, he explained everything thoroughly and took pictures so I can turn it in to my insurance company. They charged me a very fair rate."

Serving Catskill, NY and surrounding areas
In business since 2010
Free estimates
Emergency services offered
"This was a big deal purchase. I was not happy with that deal at all. I think that the advertising on this is extremely misleading. It's suppose to be a $39.00 service call and $39.00 off. As it turns out, he says, and this is certainly not clear in your advertising that it is $39.00 for a service call and $39.00 for a return visit. Based on his prices, there will never be a return visit. I mean, if I'm getting a $39.00 service call, and it's a relatively simple job, I wouldn't expect to cost me almost $200.00 more for him to do what he did. His prices are crazy. It turned out not to be a good deal. If a service call is $39.00 and someone is there for an hour, or less than an hour, probably close to thirty minutes. How much would you expect that to cost you? The service call is already paid for as part of the deal. I just think his prices are crazy. I don't remember what the total was, it was around $200.00. It ended up costing around $200.00, I had to argue with him on that. He wanted to charge me another $75.00 for installing one little piece of pipe. It was really kind of an optional we might as well change this while we're at it. I'm not trying to be cheap in any way, shape or form but, I think his prices would have been high if I had not paid for the big deal. So, the big deal turns out to be nothing. Signup and basically get nothing. I don't have any problem with the quality of service but, his price is what's crazy. No other real comments other than that. My interaction was fine. The work that was done was fine. There was nothing exceptional, nothing that was poor. Nothing beyond what you would expect from an ordinary situation."
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