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"Dale and Justin did an exceptional job. Dale was polite and professional in initial discussions over project. My timeline slipped and Dale was polite, patient and understanding. I re-engaged him on short notice when opportunity emerged and he and Justin were able to come complete my project and install a couple of needed shower grab bars. Quality work, prompt and timely service, stands behind his work with a guarantee. I actively look for reliable and professional home repair specialists and Grout Masters of Virginia meets the mark and I would hire again without reservation."

"Jose and his team were amazing. Reasonably priced with stellar work and attention to detail. The virtual estimate option is a great plus! "

"The Grout Medic did an outstanding job. They re-grouted and re-caulked the entire shower. It looks brand new and they provided a maintenance sheet so we can keep it looking that way. Very pleased with the outcome."

"Very informative and professional. Was flexible with scheduling and presented me with multiple solutions and options before selecting to proceed with the project. Would definitely rehire and recommend for future projects. "

"We recently had Looney’s replace the tile in a corner shower and tub surround. You could not find a more customer-oriented, personable, and quality-focused company. We even interviewed numerous companies and Looney’s was the only one that offered options to stay within our budget. Mike clearly explained their process and Martha, Mary and Frank patiently answered our many questions while ensuring that we were 100% happy with the final results. Alex provided excellent workmanship and did a beautiful job with the installation. We look forward to working with Looney’s again and have also recommended them to our friends and neighbors."

"Roger and his crew really went above and beyond. Our guest shower had a leak that was caused by worn-away grout and cracked tiles; we decided to redo the shower entirely so we could fix any damaged wall behind it. Roger was the third person we contacted, and he answered our questions promptly (the only one to get back to us right away), and gave us the best estimate. While he was looking at our shower, we pointed out how it had leaked down into our laundry closet on the first floor, through a hole a previous contractor had left in the ceiling in there. Roger offered to fix the hole, and retile the floor in there since it was so old and the vinyl sheeting was peeling away - you could look at the floor and see the basement. He even let us use some extra tile he had from a previous project since it was such a small area. Roger was very flexible with the Covid-19 pandemic; he allowed us to temporarily cancel when the stay-at-home order first happened, but we realized we would need that shower back and it was currently unusable. He rescheduled us easily, and he and his crew did their best to maintain 6 ft from us and wear masks in our house. The work was done in 2 days and looks great. He's a friendly guy and will go above and beyond to make sure you're happy with his work."

"If you want to work with someone condescending, rude, confrontational, unprofessional, and whose contractors workmanship is probably the worst I have ever encountered in my 30 years of working with contractors, THIS IS YOUR GUY. I can ramble on about the false promises, the horrible workmanship, the constant delays, the lack of communication, the rude and confrontational text messages. I guarantee Mr. Shank will in fact respond to this review and try to flip the script and blame it all on me somehow. He talks very poorly about all his customers well at least the ones he doesn't like. Not sure what that is based on although I do have some idea what is based on. But he never made anything explicit, so I can't make accusations that he is a racist. So I am definitely not saying he is a racist because he didn't do anything racist. But if he was a racist it would explain why he didn't give two poops about doing good work for multiple projects I provided him. I also have multiple properties and was hoping to make Mr. Shank a lifelong contractor. In a nutshell, he has done 2 projects for me at 2 properties. One was installing a threshold for a glass enclosed shower stall. His crappy sub contractor (they are not employees) despite him saying they are employees, did not install any grouting on the threshold. Fast forward 1 year, and mold is popping up all around the threshold. Rather than dealing with this individual, I hired another contractor to fix up his mess. Second job, and my second mistake, I hired him for a full scale home renovation for around 50K. That project was an absolute disaster. He took 3 months to do what he promised to me verbally would be a 3 week job. I don't really want to spend 1 hour writing down all the crap he did wrong. I'll try so sum up the highlights. Ripped out old flooring, promised to make new flooring level after installing new concrete by using lasers. New flooring is totally not level and as bumpy as walking on your local trail. The shoe moldings around the flooring look like a child installed them. I had to argue with him to get him to regrout the bathroom which was in his contract in the first place. I can go on and on. For sure if you are someone that Mr. Shank likes and match his criteria of what he likes, whatever that could be I have no idea definitely not race related. He may do a great job for you and that may explain the great reviews. I myself had a horrible experience with Mr. Shank and his group of sub contractors who just plain do terrible work. Ignore my review or take it seriously, frankly this guy will keep getting business cause he's a great salesman. Even has a LinkedIN profile to show how professional he is. Epic scammer and fraud. Stay away."