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"Well , I would give it a zero star if I could. We scheduled an appointment after we spoke with one of the representatives at our local fall festival. He seemed great and we are in the market for replacing our windows and siding. We scheduled the appointment for Saturday at one PM. They called on Friday and verified the appointment for the following day. One o'clock came and went and at one thirty I called the business and was transferred to an answering service. The third party answering service was great and she took down our name and information verified our contact number, email, and address and said they would forward it onto the company and someone would be in touch. Two days later and no contact. The company was a no call no show for the appointment that they had verified the day before! Zero professionalism, respect, or regard for potential clients with a decent sized job! Grateful we dodged that nightmare before it started!"

"It was an excellent experience! My old Kenmore fridge (probably from the 90s) quit cooling/defrosting. After looking to replace it and finding thanks to the pandemic refrigerators are on backorder for months, I called 3 appliance repair companies who didn't call me back. I found Neli and was able to set up an appointment at a time I picked.. An incredibly patient tech (Chris C.) came chat on at the appointed time. I waited about 5 mins as he was wrapping up another call. I walked me through the diagnosis using a virtual support app on my phone. He was able to help me with taking things apart, helped me use our multimeter, and diagnosed the problem. I can do this repair myself. He gave me the exact part numbers and told me what I need to do. All for $35 for an hour on a Sunday. I can't believe how great this was. I thought I had to replace my refrigerator, but for $35 + $111 in parts (I could have gone cheaper but chose OEM) my refrigerator will return to health. Their website lists the tools you will need for a diagnosis/repair, make sure you have them ready. For refrigerators, you need a screwdriver (flat & phillips), a socket set, a multimeter, and theoretically a pair of pliers but I didn't use them. Also make sure your phone is charged (lesson learned)."

"9/19/22 Easterday Plumbing (This is Brad) Brad should NOT be at My Pop's Home *fixing* a New Toilet only My Only Day Off (that was installed by a Competitor) ... but here He is ? Pesha (there's a Reason they're called your Smarter/Better Half) is Diehard #Easterday, yet AJ, decided to go with a Franchise, I WAS WRONG You know you have to be immensely *disappointed*, when you go to another Company to fix the First one's Failure! Brad is Awesome and Easterday Plumbing (Service, Scheduling and Staff) are ⭐️⭐️⭐️⭐️⭐️ AJ Woodson Springfield, IL"

"Mike Williams false advertising. No Service. It is unfortunate they do not have minus stars. I honestly do not understand how they can be in business. Sold and installed (a shabby job) $13,000 furnace and A/C it worked for a about a month. Brought the baby home from the hospital furnace did not work. Goof they sent over said it was set op for a heat pump and never started properly. He claimed all was OK. Three weeks later no heat. 3 week old baby, 1 year old toddler, it's currently 28 degrees out side and under 60 degrees inside. Called for service. They claim they have 24 hour service. Said they would call at 7 in the morning the next day. Their add in the phone book says 100% Guarantee or your money back. Mike Williams (probably a fake name, no one would put their real name on a sham like this) come get your junk furnace, your no service, give my money back so I can go to a real HVAC company and get a job done properly and 24 hour service. Stick to what you might know best the wax ring at a toilet bowl."