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"Retired carpenter here. Purchased new heat pump and furnace in 2020 from Sunset heating and cooling. It stopped working after 5 years. We have had 2 different techs out to look at it. They can't fix it. But they did offer a $2000 to $4000 fix for us. On a fixed income. This is robbery. "

"They were prompt, did as promised, left the job site clean and very professional."

"ACS installed a new Bryant heat pump + furnace. The equipment is high quality and the team was knowledgeable, flexible, and willing to answer all my questions. They accommodated a change in scope on the day of install from just installing a heat pump to installing a furnace + heat pump combo. This set the team back a few hours for the last minute parts request, but they powered through a very long day and stayed until the job was finished. All customer service goes directly through the owner operator. Originally this seemed like a plus, but I think they would benefit from support staff. I needed to edit and downgrade this review after a few negative experiences. Some changes are related to issues noticed after the install. The unit was not secured to the pad outdoors and also was not attached to the house. Holes cut into the corner of the garage slab in order to pass through the lines were not patched, leaving a break in the envelope. Mark promised to follow up on both of these, but he did not send anyone out to take care of this. Mark also directly promised that our install would qualify for Energy Trust of Oregon incentives for $3000, when in fact it is clear after speaking directly with Energy Trust representatives that our install did not qualify for any amount of rebate. This promise was echoed throughout the quote and the install process. I believe that the lack of a support staff is causing some shortcutting or disorganization when it comes to managing some of these details - I would prefer to assume that ACS did not know the details of the incentive rather than that they purposefully deceived me, but I dont feel comfortable recommending them given these circumstances."

"The men were very good and they kept me up on what they were doing when I ask about something."

"Absolutely horrible. They will not fulfill the 10 year warranty. They have ruined the roof and it will require a full roof replacement and structural repairs. Do NOT use this company."

"Timely and thorough care."

"Couldn't of been better."

"He was on time and completed the job to my satifaction.."

"Tony and his crew were top of the line. My AC went down during this heatwave, and it was just one more thing in a bunch of complications I was having at the moment, the main one being that my son was having his wisdom teeth pulled, and I didn't want him to spend the night in a 100 degree house. I called Tony and he not only offered to make the job work time-wise, but he did it for the best price. Friendly, courteous, completely trustworthy. I can't recommend them enough."

"made an appointment because the price quoted to me to diagnose my issue was $89 plus tax, if any repairs are made that would be additional. technician spent 15 min in attic to determine nothing was wrong and then spent remaining time speculating what it could be. After all was said and nothing done my bill came to $307. Technician indicated that it was an extended diagnostic visit. I was shocked and appalled! No tools were used, no repairs were done just the technician speculating on my dime. Contacted the main office and Eva said she would refund me $89 by check. It's gouging and dishonest. If I had known i was being charged by the hour, I guarantee he would have been out of my house 20 mins after he arrived. Im considering contacting the BBB and the attorney general if this is not resolved satisfactorily. I have no problem paying the diagnostics charge of $89 plus tax but not the extended portion."