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"There have been many complication which has lead to many delays and Ive been working with the owner to remedy the problem and finish the project. "

"All went well I had an asphalt roof replacement done. The job went very well smoothly they showed on time for the job with a dumpster and enough crew to complete the job in an impressive one day and a cleanup. My contact was Matthew Gritzke and he was well versed in what needed to get done. And had a dumpster and all supplies needed to complete it"

"The positive: Graves Brothers will provide a quote for PARTIAL Siding projects where most companies won't talk to you unless you need a FULL Siding project. The installation team was quick and did a nice job. The Cons: Deceptive Sales. Your Typical Residential Home Services contactor. I had a complete east side siding replacement quoted. There is a 24" "Jog wall" between the exterior garage wall and the living quarters wall. Their quote included photos that show this wall in one of the views. A second photo shows the entire length of the wall outlined that includes this jog wall, but they did not replace the siding on this wall. A conversation BEFORE the project work started questioned if I intended on having the wall replaced and it was agreed that it should have been part of the proposal. The installers DID NOT replace the siding on this wall. I asked for a simple $500 credit and was willing to settle for a $350 credit which was more than fair. The Salesman insisted that seeing the wall was not assigned a "wall number" therefore it was not included in their proposal. Graves Brothers displayed ZERO interest in coming to a mutual agreement on the discrepancy. Update 7/19/2024: After continued conversations, the Sales Rep finally conceded that after speaking with his installers, that the work WAS included in the initial estimate and should have been completed. I gave Graves Brothers the option of discounting the price or returning to finish the work. They chose to finish the work which is scheduled this week. IMO, Speaking to his installation team should have been done PRIOR to him taking a flat stance with me that they were right and I was wrong. Give Graves Brothers Home Improvements a 3-Star rating for (finally) doing what was right. The installation was done well and the installers were professional, courteous and cleaned up well. Just make sure you document all conversations and get them in writing up front."

Kris Oaks founded Oaks Roofing and Siding in 2003 with the goal of providing superior construction services to homeowners throughout Western New York and the surrounding communities. For nearly 20 years, our family-owned and operated construction company has helped hundreds of customers achieve the home improvements of their dreams.

"Graves Brothers installed a metal roof on my home. Very professional, on time. All the workers are courteous. They construction manager made sure everything was done properly and my yard clean after the work was done. I would definitely consider them for future projects."

"Had lower and higher prices but impressed with their knowledge and 40+ years of experience. Did a great job and I strongly recommend them"

Queen City Home pros are a fully licensed and insured company servicing all buffalo and western New York regions. Financing options available, some restrictions may apply

"We will call this service pro again if we run into any further Home repair needs."

Additional DBAs - Western New York Installers Home Improvements, WNY Installers. Award winning.