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"Contract Agreement Date: June 20, 2025 Parties: Keystone Remodeling and Restoration Services, DuBois, PA (Phone: 814-849-8490) and William & Shawn Johnston Scope of Work: Keystone Remodeling and Restoration Services (“Contractor”) agrees to: 1. Remove existing carpeting and install new flooring in approximately 1,700 sq. ft. of space. o Customer will supply the flooring materials. o Determination of whether transitions are needed will be made after floor removal. 2. Repair kitchen lighting at a cost of $50.00 per man needed. 3. Install a customer-purchased shower at no additional labor cost. Labor & Materials: • Labor will be billed at $75.00 per man-hour. • If Contractor supplies any materials, a 15% markup will be applied to the cost of those materials. • Drive time is charged one way starting at 8:00 AM daily. Estimated Duration: • Flooring installation is estimated to take approximately one week. Start Date: • Work is scheduled to begin July 21, 2025. Payment: • On June 20, 2025, William & Shawn Johnston paid Keystone Remodeling and Restoration Services a $1,500 down payment toward the project. • Project Update – July 7, 2025 • On July 7, 2025, Keystone Remodeling and Restoration Services traveled to Lowe’s to pick up the flooring materials for the project. Due to the flooring not fitting on the Contractor’s small trailer, William & Shawn Johnston arranged for a U-Haul truck to transport the materials to the residence. • Upon delivery, the crew from Keystone Remodeling and Restoration unloaded the flooring and placed it in the living room. Additionally, the Contractor assisted in removing items from the home and loading them into the U-Haul for the Customer. Project Update – July 21, 2025 On July 21, 2025, at 8:00 AM, Keystone Remodeling and Restoration Services entered the home of William & Shawn Johnston to begin scheduled work. The crew removed carpeting throughout the home, completed all flooring installation, removed the old bathtub, and installed a new shower surround. On July 25, 2025, Keystone Remodeling and Restoration Services returned to the home of William & Shawn Johnston to complete the remaining scope of work • Remaining Balance Due: $1,542.82 • Payment made via Check #640: $1,542.82 Final Statement: William & Shawn Johnston were informed by Keystone Remodeling and Restoration Services that this payment represents the balance due for all work completed as of July 25, 2025. Project Update – July 28, 2025 On July 28, 2025, Shawn Johnston received a phone call from Keystone Remodeling and Restoration Services. The Contractor stated that they had miscalculated the final total for the project and claimed a remaining balance due of $800.00. Payment was declined to make any further payment, stating that any miscalculation was the Contractor’s responsibility. It was also noted that the shower was not functional, as the material placed on the pipes had solidified, preventing proper use. Project Update – August 4–12, 2025 • 08/04/2025 – After using the shower, a leak was discovered. Shawn Johnston contacted Keystone Remodeling and Restoration Services to report the issue. • 08/05/2025 – Keystone Remodeling and Restoration visited the property to repair the leak. The crew instructed that the shower not be used for 36 hours. • 08/09/2025 – Upon resuming use of the shower, the leak reoccurred. • 08/11/2025 – Shawn Johnston called Keystone Remodeling and Restoration to report the leak. The call was not returned; however, a voicemail message was left. • 08/12/2025 – Shawn Johnston again called Keystone Remodeling and Restoration to report the continued leak. No response was received. Following the lack of response, Shawn contacted Angi List to report the problem and was informed of the process for filing a formal complaint against the Contractor. Complaint Summary: • Keystone Remodeling and Restoration was paid for work that included installation of a fully functional shower. • The shower continues to leak and is not functional. • The Contractor has allegedly refused to complete necessary repairs unless an additional $800.00—an amount disputed by the Customer—is paid. • The Customer believes this constitutes an attempt to collect funds not owed and is effectively being “held hostage” for payment. • The Contractor has not provided requested billing documentation from Lowe’s for materials purchased. Despite being paid a total of $11,262.82—well above the initially discussed project cost of approximately $8,000—the Contractor has: 1. Failed to deliver a fully functional shower, which continues to leak despite multiple repair attempts. 2. Refused to address the ongoing leak unless an additional, disputed $800.00 is paid. 3. Not provided requested receipts or proof of material purchases from Lowe’s. 4. Confirmed on July 25, 2025, that the account was paid in full, then later attempted to alter the final balance. ________________________________________ "

I’m a family man that has raised 3 kids. I have been doing general handyman services, landscaping, and multiple construction projects for over 20 years. I believe in doing it right the first time. I will treat my customers homes as if it was my own.

"The service was excellent! They arrived to pick up the vehicle a day earlier which was great. They delivered the vehicle right to my daughter's door and found a side street to unload. The service was delivered within the time frame given. All of my questions were answered via phone or email and the paperwork was seamless and the price was very reasonable."

"They were amazing. Due to COVID, I couldn't find a swing set for our children. I ended up buying a kit that had the hardware, all the accessories and the lumber. Swingset Service built the most amazing swing set from scratch in one day. They were easy to reach, great response times, confirmed start date and time a few days before, were very polite and did a wonderful job of cleaning up after the project was complete. Thank you for making 2020 brighter for our kids!"

"<p>Crew arrived at 8am and immediately got to work, they had to clear hard crusted snow off the roof, One very nice young man came to the door introduced himself and explained the days work. They had the entire roofing done by 4pm. The cleanup was excellent as they walked the perimeter of house looking for any debris a number of times along with sweeping the driveway and walk way. Throughout the day they kept the work area neat and after leaving nothing was left behind except a very satisfied customer. The next day a young man returned to place a new gutter along with soffit facia wrap around flat roof. Another courteous worker who did top quality work. The customer service was exceptional along with quality work.. I am glad I choose B&E to do the job and I highly recommend their company. <br /> <br /> <br /> <br /></p> <br />"

"They did excellent work and it looks great both inside and outside. I would definitely hire them again."

"very professional in diaganoising problem and then dealing with the insurance company <br />"

"We are very pleased with the work Bob did.  Backsplash looks great  and the wife is happy so that makes me happy.  He was very professional and friendly.  He said with his schedule it would take two- 1/2 days to complete project but as will happen there was a scheduling snag and he completed the work on the backsplash in 1 day to avoid inconviencing us.  <br /> We are in talks with Bob to do some more work around the house.    <br /> <br />"

"Roger Removed old Bathroom Shower, toilet, vanity Sinc and Floor, he installed new floor, insulation, Shower, tile, toilet, Vanity sink, exhaust fan and medicine Cabinet, Painted and installed moulding."

"He was excellent. He also fixed my mailbox perfectly and made it 100 times better. He is friendly and accommodating. His craftsmanship is excellent. He charges $20.00 and hour and he works very fast; his prices are reasonable. I have been very satisfied with him."