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"Contract Agreement Date: June 20, 2025 Parties: Keystone Remodeling and Restoration Services, DuBois, PA (Phone: 814-849-8490) and William & Shawn Johnston Scope of Work: Keystone Remodeling and Restoration Services (“Contractor”) agrees to: 1. Remove existing carpeting and install new flooring in approximately 1,700 sq. ft. of space. o Customer will supply the flooring materials. o Determination of whether transitions are needed will be made after floor removal. 2. Repair kitchen lighting at a cost of $50.00 per man needed. 3. Install a customer-purchased shower at no additional labor cost. Labor & Materials: • Labor will be billed at $75.00 per man-hour. • If Contractor supplies any materials, a 15% markup will be applied to the cost of those materials. • Drive time is charged one way starting at 8:00 AM daily. Estimated Duration: • Flooring installation is estimated to take approximately one week. Start Date: • Work is scheduled to begin July 21, 2025. Payment: • On June 20, 2025, William & Shawn Johnston paid Keystone Remodeling and Restoration Services a $1,500 down payment toward the project. • Project Update – July 7, 2025 • On July 7, 2025, Keystone Remodeling and Restoration Services traveled to Lowe’s to pick up the flooring materials for the project. Due to the flooring not fitting on the Contractor’s small trailer, William & Shawn Johnston arranged for a U-Haul truck to transport the materials to the residence. • Upon delivery, the crew from Keystone Remodeling and Restoration unloaded the flooring and placed it in the living room. Additionally, the Contractor assisted in removing items from the home and loading them into the U-Haul for the Customer. Project Update – July 21, 2025 On July 21, 2025, at 8:00 AM, Keystone Remodeling and Restoration Services entered the home of William & Shawn Johnston to begin scheduled work. The crew removed carpeting throughout the home, completed all flooring installation, removed the old bathtub, and installed a new shower surround. On July 25, 2025, Keystone Remodeling and Restoration Services returned to the home of William & Shawn Johnston to complete the remaining scope of work • Remaining Balance Due: $1,542.82 • Payment made via Check #640: $1,542.82 Final Statement: William & Shawn Johnston were informed by Keystone Remodeling and Restoration Services that this payment represents the balance due for all work completed as of July 25, 2025. Project Update – July 28, 2025 On July 28, 2025, Shawn Johnston received a phone call from Keystone Remodeling and Restoration Services. The Contractor stated that they had miscalculated the final total for the project and claimed a remaining balance due of $800.00. Payment was declined to make any further payment, stating that any miscalculation was the Contractor’s responsibility. It was also noted that the shower was not functional, as the material placed on the pipes had solidified, preventing proper use. Project Update – August 4–12, 2025 • 08/04/2025 – After using the shower, a leak was discovered. Shawn Johnston contacted Keystone Remodeling and Restoration Services to report the issue. • 08/05/2025 – Keystone Remodeling and Restoration visited the property to repair the leak. The crew instructed that the shower not be used for 36 hours. • 08/09/2025 – Upon resuming use of the shower, the leak reoccurred. • 08/11/2025 – Shawn Johnston called Keystone Remodeling and Restoration to report the leak. The call was not returned; however, a voicemail message was left. • 08/12/2025 – Shawn Johnston again called Keystone Remodeling and Restoration to report the continued leak. No response was received. Following the lack of response, Shawn contacted Angi List to report the problem and was informed of the process for filing a formal complaint against the Contractor. Complaint Summary: • Keystone Remodeling and Restoration was paid for work that included installation of a fully functional shower. • The shower continues to leak and is not functional. • The Contractor has allegedly refused to complete necessary repairs unless an additional $800.00—an amount disputed by the Customer—is paid. • The Customer believes this constitutes an attempt to collect funds not owed and is effectively being “held hostage” for payment. • The Contractor has not provided requested billing documentation from Lowe’s for materials purchased. Despite being paid a total of $11,262.82—well above the initially discussed project cost of approximately $8,000—the Contractor has: 1. Failed to deliver a fully functional shower, which continues to leak despite multiple repair attempts. 2. Refused to address the ongoing leak unless an additional, disputed $800.00 is paid. 3. Not provided requested receipts or proof of material purchases from Lowe’s. 4. Confirmed on July 25, 2025, that the account was paid in full, then later attempted to alter the final balance. ________________________________________"

"Quentin and his team did a fantastic job on a very old chimney. Our home was built in 1865 so we are very particular about who we hire. They do beautiful work, clean up everything when done and we are already planning on calling them back for other projects. Would hire them again without question! There are people that do concrete work and then there are people that are real Masons. Quentin is the latter. Excellent work!"

"I have hired them for 2 stonework projects so far. Very meticulous work, high quality, reasonable price. Stone faced and pointed a 30 foot double chimney and a 4 foot pedestal for a water fountain. Again great work!"

"After struggling for many years in caring for a steep and hazardous bank, Evergreen Landscaping and Lawn Care has developed and finalized a solution to stop our falls and tumbles that had occurred several times over the years even with a lawn mower in hand! We are so happy with the work of Troy Smith and the effort that was done, They cleared the bank; brought in rock, and planted trees. The labor that was done was truly amazing. Thank you so much Troy for a beautiful, quick and economical resolve!!! They are so trust worthy that I have no reservations in leaving our property totally in their care."

"I will use McNeely Construction for all of my home improvement needs! I had a leak in my roof that caused damage to the ceiling in my bedroom. I called five companies and explained the situation and requested bids. A couple were in my range, but I thought I would try one more, and I am so glad I did! They were the only ones to offer to tarp or temporarily patch the hole until the work began – that was the first clue that I was dealing with a company that puts their customers first. The estimator, Brandon, was at my house on time and he was able to answer all of my questions. I didn’t feel any pressure to sign a contract, but I did because of the amazing customer service and the price was right. Six days later, I had a new roof and it looks fabulous! The ladies in the office, Sheri and Janelle, kept in constant contact with me before and after the job. The next day, I had a neighbor ask me who I used because they loved the new roof and needed theirs replaced. I did not hesitate to give them the number for McNeely. I will refer all of my friends and family in the future. .... My next project is siding! I can't wait!"

"Price Right Pools is the BEST contractor that I’ve every worked with. Izabella, the owner, is helpful, communicative, super-professional and made sure the job was done to our satisfaction. This past year the Izabella and her team turned our 35-year old, run-down pool and patio into a beautifully hardscaped outdoor living area, with a gorgeous resurfaced pool. Izabella came to our project with wonderful suggestions, from the overall design down to the smallest details. Early on we met with her at her supplier and picked out paving stones (much better than choosing them from a catalog, which we could have done). Her crew was very professional. Flavio, the foreman/supervisor for the hardscaping was terrific, as was his entire crew. We had some permitting issues with the township early-on, which Izabella resolved by staying on top of it and keeping us informed. I would not hesitate to recommend Price Right Pools for working on your pool and/or patio and would hire them again in a minute!"

"They were quick to respond, accommodating and kind and the price was a bargain. We will be hiring them regularly through the winter for their plowing services."

Fred McGarry Masonry focuses on making our clients vision a reality. Whether the project is large or small, our professional staff is waiting to assist you. \n\nWith more than 20 years experience, we are locally owned and operated. Quality and an attention to detail are standard, and we take extra pains to ensure that nothing is over looked. \n\nAs experts in masonry work, we will exceed your expectations. We offer quality work, responsiveness, and competitive pricing. We look forward to serving you.\n\nCall for an estimate today!\n\n\n

P&T Pool Service has been in business for over 20 years! Full satisfaction is guaranteed on all projects. We will serve you professionally and in a timely and accurate manner. Working with P&T Pool Service will give you exceptional quality work and free estimates are included. Extremely skilled craftsman will satisfy your every need! We are currently specializing in, but are not limited to; basement, bathroom, garage, kitchen remodels, home addition, general contractor work, brick and stone work, siding, fireplaces, concrete work and delivery, pavers, retaining walls, chain link, steel, aluminum, and barbed wire fencing, much less our fantastic pools! Competency and reliability are our number one focus. Please call today for further information about our company or to schedule an appointment for your next home improvement project.

We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer's needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job. \n\n \n\n