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"Wouldnâ t recommend this company to my worst enemy. Not sure where to beginâ ¦ our so called PM allowed his crew to dig a hole in our backyard and put the rebar in all while a hurricane was about to hit. We raised our concerns and the PM informed us that he doesnâ t pay attention to pending weather conditions. No concrete was poured prior to the storm hitting which wouldâ ve protected our investment, instead we watched as the walls caved in and the hole filled with water and mud which left the rebar with nothing behind it. This incompetence set the project back over a week and the workmanship was sloppy playing catch up. The employees spent a good portion of their day being unproductive and unprofessional. As you can see from one the attached pictures that one of their employees took time out of their day on our dime to play artist and draw a nice flower in the wet cement. Again, we addressed our concerns with the PM and was immediately accused of doing this ourselves. Midway through the project there were days when one their employeeâ s kids showed up unsupervised to work. The work site was kept a mess with property used as storage. Shortly after the paver deck was completed they had workers show up to clean up a pile of plywood and other lumber which was in the way of our fence being reinstalled. My wife was speaking with one of the workers and he began to argue about completely removing the trash from our property. At this point she broke away from the conversation so I decided shortly thereafter to review our security camera footage to witness the exchange at which point I overheard the gentleman call my wife a B**** as he walked away. There was no effort to smooth the concrete surface prior to applying the pebble tech surface which caused the finally product to turn out with a lump and wavy surface. There is an actually indentation on the sun shelf which was caused by one of their workers walking in wet concrete and again not going back to smooth out the surface. AGIAN, we raised concerns regarding the quality and was actually told that the uneven surface was INDUSTRY STANDARD, which came directly from their QC employee. Towards the end of the project being completed we discovered that their workers had been using our property as a urinal behind the shed. As you can see from the attached pictures the fence was stained yellow. I can keep going and going but Iâ m done investing any additional time with these people. One of the truly sad parts is that we were never offered an apology nor did any from their company take ownership for any of the mistakes. So in the end if you wanna hire a company that is completely unprofessional, unethical and incompetent then hire them. Iâ ll leave it at this quote directly from our PM, â we dug a hole in your backyard and filled it with water, what more do you wantâ ¦â"

"This company gave us great flexibility. We had our own tiles that we wanted to use for the waterline under the coping. They had no problem with us doing that, did the installation and took special care of the tiles as they are Premium Green ONYX, which has a tendency to break easily until installed. Additionally, they always responded to my questions quickly, regardless of the day, time, or question. I call that "ABOVE AND BEYOND". IRONICALLY, THERE WERE 4 COMPANIES THAT WE CONTACTED REGARDING OUR JOB. I ma STILL waiting to hear from 2 of them, AND THE OTHER took too long to respond. GREAT JOB ARTISTIC, AND THANK YOU JAMIE, CHRIS (THE EXCELLENT TILE GUY), AND CHRIS from the Home Office. Mark K. in Palm Harbor, FL."

"Darren and legacy pools are there for you long after the project is complete. Iâ ve called for various items and always receive a call back with answers. We needed extra travertine a year after the project was complete and Darren was more that happy to help. Great customer service. 5 star +"

"Great communication definitely will do business again and would highly recommend A"

"I am not a happy customer. I'm not unhappy. I am an accommodated customer. I have four disappointments. I understand how a pool works, but this was my first remodel, and we were going big. Concrete swim-out bench in the shallow end, new tile, heater, new pump, new filter... I wanted a NEW pool. The first issue was the dedicated vacuum line. My pool has one, but it was abandoned. I wanted it fixed. I was told in the quote process that it may cost more to fix it, I said "let me know." The next I heard was at the end of the project when I asked about it and was told they found a leak and abandoned it. Legacy offered to rip up my new deck and address it if I wanted and I almost cried. They actually did have to rip up a small part of the deck to install a new skimmer because it was in the quote. I expressed concerns over drainage around my generator and A/C from the beginning and had to yell at them to get that done. I still have wood shims under the unmounted pump. *sigh*"

"Great communication. Pool was remodeled to specs and education was also give."

"They did our pool about 4 years ago and made a mess of it. Nothing they did was right. We have had to spend so much money to try and fix the disaster He keeps changing his pool business name so the people whose pools he messed up have to try and find him . Please, please, please DO NOT use this company or any ool company owed by George Hernando"

"First, Mr. Snow was very responsive initially to come for a quote but once I agreed to contract with him communications and engagement beyond our first meeting were unacceptable. He failed to respond to correspondence in a timely manner and failed to address issues. His crew damaged the door screen in my pool cage and although brought to his attention more than once he never acknowledged my concern. Secondly, his web site says all crew are employees per below quote on his website. ?Our fully licensed and insured team comprises in-house employees, allowing us to maintain strict control over all aspects of our services, from initial consultation to final inspection.? This isn?t true and he contracted the bulk of the work to a subcontractor, Wood?s Pool Plastering LLC. Luckily they did a good job and their owner was on-site supporting the work. More than could be said for Mr. Snow who provided little to no follow up. I would not recommend him."

"I called Gps out to fix my salt chlorinator, when Rob the technician showed up as scheduled he was knowledgeable and efficient. I highly recommend Gps and Rob."